You could get money back from Visible if the Verizon outage hit you
If you're a Visible customer, you might have a $5 credit waiting for you.
Last week, Verizon ran into a major network outage that disrupted service for a lot of customers. To make up for the trouble, it announced a $20 credit. But Verizon isn’t the only one handing out compensation – its prepaid brand, Visible, is doing something similar, too.
Visible customers, who run on Verizon’s network, were also affected by the outage, though the impact seems to have been more limited. Still, Visible decided to acknowledge the disruption and offer credits to users who were impacted.
Several customers took to Reddit to say they received a text message promising a $5 credit on their next bill. It’s obviously smaller than Verizon’s $20 credit, but considering Visible’s plans are significantly cheaper, it still feels like a reasonable gesture.
Interestingly, not everyone got the same result. A few users reported receiving no credit at all, while at least one claimed to have secured more than the standard $5.
That seems to be the exception rather than the rule, but if you’re on Visible and were affected by the outage, it’s probably worth reaching out to see if a credit can be applied to your account.
The Verizon outage itself reportedly lasted close to ten hours and impacted calls, texts, and data services. Verizon hasn’t officially confirmed the cause yet, but there are some theories floating around. According to Recon Analytics founder Roger Entner, the outage may have been linked to a poorly timed 5G update – though Verizon hasn’t backed that up publicly.
Outages like this are never ideal, but they do happen, even as carriers continue pouring money into network upgrades. In that context, it’s at least somewhat reassuring to see both Verizon and Visible offering bill credits instead of staying silent.
The situation also highlights how closely connected these brands really are. When something breaks at the network level, the effects can ripple across multiple carriers and millions of users almost instantly.
Visible remains an appealing option for people who want lower monthly bills while still relying on Verizon’s network coverage. It generally delivers solid value for the price. If you’re curious how Visible compares to Verizon itself or other competitors, it’s worth checking out a detailed comparison to see which option fits your needs best:
Visible also offers credits after Verizon’s network outage
Visible customers, who run on Verizon’s network, were also affected by the outage, though the impact seems to have been more limited. Still, Visible decided to acknowledge the disruption and offer credits to users who were impacted.
A few people were talking about having a few minutes of Verizon outage yesterday on Visible plans, I had none. However, I just received this text message and thought that I would share it in case others have had a similar experience…Visible Msg: Yesterday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online. This credit isn't meant to make up for what happened. But it's a way of acknowledging your time and showing that this matters to us. If you're still having trouble connecting, please restart your device (power down and power back on).
– SeparateFood9888, Reddit, January 2026
Other users quickly chimed in, confirming they received the same message. Some said they had to contact customer support to get the credit applied, but most reported success after reaching out.
I messaged customer service and asked what they were doing for customers affected by the Verizon outage. They offered me $5 credit. Just thought others would like to know.
– Sweet_Imagination_37, Reddit, January 2026
Interestingly, not everyone got the same result. A few users reported receiving no credit at all, while at least one claimed to have secured more than the standard $5.
I just chatted in and got $10 off each for me and my husband. I can see that it applied right away, so my autopay is set for $16.
– cornflower27, Reddit, January 2026
That seems to be the exception rather than the rule, but if you’re on Visible and were affected by the outage, it’s probably worth reaching out to see if a credit can be applied to your account.
What caused the Verizon outage and how long it lasted
The Verizon outage itself reportedly lasted close to ten hours and impacted calls, texts, and data services. Verizon hasn’t officially confirmed the cause yet, but there are some theories floating around. According to Recon Analytics founder Roger Entner, the outage may have been linked to a poorly timed 5G update – though Verizon hasn’t backed that up publicly.
Outages like this are never ideal, but they do happen, even as carriers continue pouring money into network upgrades. In that context, it’s at least somewhat reassuring to see both Verizon and Visible offering bill credits instead of staying silent.
Shared networks make outages hit multiple carriers at once
The situation also highlights how closely connected these brands really are. When something breaks at the network level, the effects can ripple across multiple carriers and millions of users almost instantly.
Visible remains an appealing option for people who want lower monthly bills while still relying on Verizon’s network coverage. It generally delivers solid value for the price. If you’re curious how Visible compares to Verizon itself or other competitors, it’s worth checking out a detailed comparison to see which option fits your needs best:
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