T-Mobile has had enough of customers bickering to the FCC

T-Mobile has been under fire recently for yanking customers off their legacy plans, violating the permanent price lock guarantee. While most customers will grumble and move on, others, like Alex Gerwer, are making it their mission to hold the carrier accountable.

Gerwer has documentation to prove that T-Mobile pledged never to raise his internet rates. He looped in the Federal Communications Commission (FCC), which gave T-Mobile 30 days to defend its actions. T-Mobile has apparently responded.

Generic response

If you were hoping T-Mobile would address the grievances head-on, you'd be disappointed.

The company busted out a cookie-cutter answer, regurgitating what it had stated before.

The company started by saying it "appreciate[s] the opportunity to provide additional information." It then argued that some of the retired plans are almost 15 years old, designed for the 3G and early 4G eras. According to the carrier, customers will get more value from the newer plans, which come with better benefits and features.

T-Mobile reiterated that per-line fees will increase by up to $6 for voice and home internet lines, and up to $3 for connected devices like watches and tablets.

While customers will retain most of their old benefits, the cherished Kickback discount is getting the axe.

Ghost of T-Mobile's past

Most affected customers, Gerwer included, accuse T-Mobile of breaching its forever price lock guarantee. The new plans replace it with a five-year pledge.

T-Mobile dodged this point in its response, though it previously claimed that customers with such true lifetime guarantees wouldn't be impacted.

Gerwer and the plaintiffs involved in the Oddo v. T-Mobile class-action lawsuit respectfully disagree.

For now, T-Mobile wants the complaint closed. Or, in non-legal jargon, it wants to sweep the matter under the rug. 

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