T-Mobile customers are losing more than they anticipated [UPDATED]
T-Mobile isn't just raising plan prices.
Some customers are paying $300 more after the changes. | Image by JPC Architects
Update from July 17, 2026:
T-Mobile tells us that customers will keep the benefits and credits of their current plans. The company is currently working to resolve a technical glitch that prevented free lines from being displayed.
Our priority is to ensure customers keep the promotions, credits and benefits of their current plan. We’ve identified technical issues affecting a very small number of customers and are working quickly to correct them. For some of those customers, free line promotions were not reflected correctly following migration due to a delay in applying promotional discounts. Those free lines remain free, and we're restoring the discounts, backdating them where needed, and reprocessing accounts to ensure customers receive the benefits they were promised.
T-Mobile spokesperson, July 2026
The original story from July 16, 2026 follows below:
Free lines have vanished
As angry as customers are over the forced plan migrations, most are expected to stay put, as T-Mobile is still a better value than AT&T and Verizon. But just as customers were making peace with the change, T-Mobile found two new ways to infuriate them.
Just got my new bill.. I did not get a text or notification of the forced migration but my Magenta plan was forced to Experience Signature, and all my free line promos were removed. Bill went up over $200.. HELP
w1ngg, Reddit user, July 2026
To mollify customers, T-Mobile is reportedly offering a year's worth of credits to cover the cost.
For what it’s worth, same thing happened to me. One free line was invalidated because it was apparently “ineligible” with the current plan. They gave me a years worth of credit for that one line and said sorry they couldn’t do anything else.
cocojo123, Reddit user, July 2026
Sneaking in paid hotspot
Paid hotspot data has also been added to some of the new plans without user consent. That doesn't make sense, as the newer plans come with more hotspot data than the retired plans offered.
So my new plan is experience signature coming from select choice, and when I logged into the app, I see that my plan includes 60gb of mobile hotspot. However, checking the add-on section, they checked the $15 90gb hotspot for whatever reason when I can see the free 60gb option which was unselected. Made the change immediately to save $15.
_bites_the_dust, Reddit user, July 2026
Everything looks as expected but I am signed up for 70GB hotspot for $5 monthly when the plan comes with 60GB included.
helloyournameis, Reddit user, July 2026
The add-on has inflated monthly bills by as much as $15. Support will remove it when asked, but it should have been the other way around.
Some customers also had their data passes taken away, but that doesn't really matter as the new plans come with unlimited premium data.
T-Mobile argues that 3G and 4G-era plans were holding customers back with restrictions such as low-quality videos and reduced hotspot data. Of course, if customers cared about those limitations, they would have switched voluntarily.
While most customers may not resist new plans with better features, T-Mobile may have crossed the line by cancelling free lines and including paid add-ons.
Not everything is getting worse. Tax-inclusive plans will continue to get the same tax treatment. For many customers, the price hike is less than $6, and the value they are getting is worth more than that.
Overall, though, the episode has left a sour taste. The choice to upgrade should be left to customers, especially if they were promised permanent price locks. The Federal Communications Commission (FCC) has now gotten involved in the saga, but not much may come of it.
Some customers also had their data passes taken away, but that doesn't really matter as the new plans come with unlimited premium data.
What's T-Mobile trying to do?
Ensuring a better experience for customers.
1.88%
Trying to boost revenue in an underhanded way.
58.69%
Undoing years of progress.
39.44%
Ruffling feathers
T-Mobile argues that 3G and 4G-era plans were holding customers back with restrictions such as low-quality videos and reduced hotspot data. Of course, if customers cared about those limitations, they would have switched voluntarily.
Not all bad
Not everything is getting worse. Tax-inclusive plans will continue to get the same tax treatment. For many customers, the price hike is less than $6, and the value they are getting is worth more than that.
Overall, though, the episode has left a sour taste. The choice to upgrade should be left to customers, especially if they were promised permanent price locks. The Federal Communications Commission (FCC) has now gotten involved in the saga, but not much may come of it.
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