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Xbox Video (currently) not supported in Windows Phone 8

Posted: , by Maxwell R.

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Xbox Video (currently) not supported in Windows Phone 8
Perhaps you made the switch to Windows Phone 8, or upgraded from a Windows Phone 7 device and have been spending the past week or so getting everything fine-tuned to your liking. While going through your check list of transferring music and pictures, ensuring SkyDrive is all set, maybe you saved Zune or Xbox purchased videos, TV shows or movies for last since the file sizes were larger and you wanted to make sure you had enough space.

Back in the days of the Zune Marketplace, purchased content was synced to your Windows Phone via USB and you would be done with it. One might think that the “new” Windows Phone 8 tool, the “Windows Phone App,” would facilitate the same functionality for video content that was rented or purchased from Xbox Video (the successor to Zune). Unfortunately, that is not the case.

Copying eventually led to a non-response and canceling the transfer.

Copying eventually led to a non-response and canceling the transfer.

We had seen grumblings about this issue over the past couple days, and thought it wise to see how definitive the issue was just in case things were getting blown out of proportion. Sadly, they are not and this is not even a bug, it is the way things are. We attempted to move the “device” video from Xbox Video to an AT&T Windows Phone 8X by HTC as well as a Nokia Lumia 822 on Verizon. No method of bringing Xbox Video to the Windows Phone 8 device worked, even performing a drag-and-drop while in an open File Explorer window did not work.

Xbox Video purchased can still be downloaded via the Zune desktop application, but the “device” labeled file cannot be copied to the Windows Phone 8 device. We even attempted to copy the standard definition movie to the device with no luck. The guys at WPCentral attempted the same thing not only with Xbox Video sourced media, but also previously purchased Zune content, and even the gurus there could not get it to work. How is it that music and video content from the old Zune environment does not at least provide the same amount of functionality?

The official word from Microsoft is, “Windows Phone 8 does not currently support playback of rented or purchased content from the Xbox Video Store. If you'd like to see this feature added, you can go to the Windows Phone Feature Suggestions website and make requests for future releases.” Really??!!

Xbox Video supports playback on Windows Phone, as long as it is a Windows Phone 7.x device.

Xbox Video supports playback on Windows Phone, as long as it is a Windows Phone 7.x device.

Okay, we will cling to some hope that seeing the word “currently” means that this is something that will come in a future update. However, the fact that this issue has even arisen is quite disappointing. It is also not very comforting to see the words, "If you'd like to see this feature added..."  Even the old Zune Marketplace environment requiring USB synchronization amounts to more functionality than not being able to sync some content at all. This reality punches a serious hole in the “unified” experience that Microsoft hopes to achieve at even the most rudimentary level. We do not like to be bearers of bad news, but we were able to sync the Xbox Video to a Windows Phone 7 handset with no problems whatsoever.

That is not to say that Windows Phone cannot handle video content, it certainly can as we have shown in our reviews of the various Windows Phone 8 handsets. However, you cannot buy this content from Xbox Video.

Why is this issue only now coming to light? Why did we not know about this at the launch of Windows Phone 8 or even beforehand? Frankly, it is catching pretty much all the tech and mobile sites by surprise because it never occurred to even expect that Microsoft would remove such a feature from Windows Phone even with the transition of the market from the Zune brand to Xbox Music and Xbox Video. It was expected and a given that the ecosystem would include mobile devices. After all, Xbox Video content can be played on Windows Phone 7 devices even though they do not have access to Xbox Video or Music.

For now, we will have to wait and see how things develop and hopefully we will not be waiting for Windows Phone 9 before the media experience is all encompassing.

sources: Microsoft, WPCentral and WinSupersite

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16 Comments
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posted on 20 Nov 2012, 16:29

1. Mr.Mr.Upgrade (Posts: 425; Member since: 30 Aug 2011)


X'd out

posted on 20 Nov 2012, 19:13 5

2. Bluesky02 (Posts: 1439; Member since: 05 Dec 2011)


Well this sucks honestly, Xbox Video not being supported? I mean how can a company do such thing... These I'm feeling led down with more issues and articles about Windows Phone 8. It led me to think that Windows Phone 8 still need more polishing.

posted on 20 Nov 2012, 20:39

3. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


everything needs polishing, nothing every is without problems

i agree this is kinda a slap in the face as you would expect this to be standard . but lets hope they evolve the os and bring it to a higher level

just give it time really

posted on 21 Nov 2012, 01:53 1

4. darac (Posts: 2156; Member since: 17 Oct 2011)


This is not about polishing!
It is a serious sign that Microsoft either doesn't care either doesn't got a real clue on what they are doing.

The OS is out for more than two years now, and they are leaving out the BASIC sync function from the previous version.
And unified, complete sync is what this release should be all about in the first place!
Just unacceptable. It's like deliberately making fools out of everyone.

If you want to stick with such company and give it time, then good luck!
I say, rather give it up already

posted on 21 Nov 2012, 08:50

6. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


''If you want to stick with such company and give it time, then good luck!
I say, rather give it up already''

so when android was starting, those who stuck with it were stupid by your logic, see you forget everything needs time to establish itself and find its place. you lot just think android was always great and nothing else is needed

so google forcing everyone to have a g+ account what would you call that? ohh right as its google its acceptable isnt it. and the latest issues with the newest version of android? ohh yeah again there fine as its android

please if your not gonna be fair or atleast stick to what your devoted to then dont comment. sure im gonna get the whole i'll comment when i want but if i now went on every nexus 4 article and comented purple flare or suddenly lte doesnt matter android users change there tune you all would go into defensive overload

android fans are the new ifans

posted on 21 Nov 2012, 15:14

12. darac (Posts: 2156; Member since: 17 Oct 2011)


When android was in its second year, it was the only alternative to iOS. You had no real third choice that could compete.

Now times are different. You have a fully functional, mature OS in android. If windows can't get it's acts together on a basic level after two years, it is not a wise alternative really.
Remember, Microsof's original plan was to disrupt the duopoly by the end of last year .. windows phone 7 was actually the longest baked, MOST TESTED OS IN HISTORY.
So really you are fooling your self.

And I'm not a fanboy, I just always support what's best.
Now I want jolla to offer something better than android because that would ultimately benefit us users.

posted on 21 Nov 2012, 15:22

13. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


you always support whats best, you cant define whats best as it would be whats best for you might be worse for others...you sound like a fanboy there

second there was symbian, the os before os's became a war. also you say android is mature but id say its still (well i hope) in its infancy that way we can expect to see more development in the os. which would move others to do the same

''Now I want jolla to offer something better than android because that would ultimately benefit us users.''

this i find funny, if that would benefit customers then so would wp8 and windows. infact wp8 would more as its not tied to android. jolla sailfish is it will rely on android apps for along time which isnt offering much new for us. i hope there successful and use android until they have traction and able to have there own apps that are optimized. which would give them an advantage over android.

anyway im not fooling myself , i just want more choice and im willing to give company's time rather then slate the os just because i use something else.

also i noticed android users only sayin good things about jolla because it supports android........talk about new and choice they only want android....

posted on 21 Nov 2012, 16:32

14. darac (Posts: 2156; Member since: 17 Oct 2011)


Fair reply, but I knew what I was talking.
Symbian is still my all time favorite OS actually.
But the fact is, it just wasn't built for touch screens.
Are you saying it was a viable alternative to phones running froyo/gingerbread at the time ?

As for windows, I actually think windows mobile had heaps of potential..it could've been Android competitor had Microsoft not abandoned it. HTC HD 2 was a wonderful testament to that, for example. I loved that phone.

WP 8 won't benefit users because it doesn't challenge android at all. It is more of a degradation of technology and interfaces potential imo.

posted on 21 Nov 2012, 16:43

15. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


at the time i believe symbian was ahead of gingerbread with its fuctionality, where nokia dropped the ball was rushing to adapt it to touchscreens andtaking to long to get it at the point it was when they killed it. belle fp2 was ready for competition all nokia needed was to give it the eye candy and build the ecosystem up.

see i think wp8 is the inbetween os of android and ios, refreshing too which is good. but all im saying is give it more time...s ure it might nose dive but it may step up its game and blow the competition away.....theres that saying burning to strong

what i mean is android has come far fast but you may start notices a slow down in new functions etc. thats where wp8 could capitalize and push through

posted on 21 Nov 2012, 06:20 1

5. megabok (banned) (Posts: 58; Member since: 03 Apr 2012)


Evolve? You call this evolving?? Dafuq you smoking man?

posted on 21 Nov 2012, 08:51

7. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


no maybe you need to read, it needs time to evolve

so go back to your basement done been nice to fanboy tools

posted on 21 Nov 2012, 14:52

8. megabok (banned) (Posts: 58; Member since: 03 Apr 2012)


so it needs time. i wonder how much time microsoft need to "evolve". They have almost 2 years and all they did was remove the good stuff and basic funtions of their os. Im so excited i'm about to wet my pants.
by the way. ur a d**k. cockmongler...

posted on 21 Nov 2012, 14:58

9. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


2 years, android needs a good 4 years to get to where they are, so shove that up your ass muppet, btw your obviously 13, such an immature tragic little boy

im sure its time for you to go watch your cartoons little boy so hop along

posted on 21 Nov 2012, 15:04

10. megabok (banned) (Posts: 58; Member since: 03 Apr 2012)


give m$ 4 years and all of their features will be gone retard. you dont get my point do you? stop comparing android to wp cause they are worlds apart. just like your logic, and mine.

posted on 21 Nov 2012, 15:09

11. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


haha your so arrogant, you think your logic isnt flawed because i think you have no logic to start with

seeing as wp8 is more feature rich then wp7 your point falls flat its evolving and moving forward. wp8 and android are closer then you think. but you enjoy believing what you want fanboy. deluded people like you will live in there lonely little world

and calling me retard, really coming from you. but i wouldnt call you that it would be insulting retards your worse

posted on 22 Nov 2012, 13:24

16. papss (unregistered)


I've jumped to WP8 from android. This is the first thing that I was like WTF.. Still a much more fresh UI than android if only it can get more apps i would be perfectly happy. Seriously the UI on android too looks the same as it did 4 years ago.. It needs a fresh look imo

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