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Survey shows most reliable smartphones are made by Apple, Motorola and HTC

Posted: , by Alan F.

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Survey shows most reliable smartphones are made by Apple, Motorola and HTC
Square Trade is a company that sells third party warranties for a number of products including smartphones. The company researched over 50,000 failed smartphones and was able to come to a conclusion about which manufacturers built more reliable models than others.

When it comes to how durable a handset is, the Apple iPhone 3GS trailed RIM. After 12 months, BlackBerry had a 6.7% accident rate while the iPhone 3GS scored a 9.4% rate. Motorola and HTC tied for third among specific brands while the generic "Other" category of smartphones was scored a 10.2% accident rate; the Apple iPhone 4 brought up the rear with an accident rate of 13.8%

Square Trade then combined both the accident rate of the phone and normal malfunction rate to come up with the overall reliability rate of a smartphone manufacturer. While it finished dead last in accident rate, the Apple iPhone 4 finished as the most reliable phone after a year of ownership (projected) with a 2.1% failure rate. The Apple iPhone 3GS and Motorola both tied for second with a 2.3% rate of failure. HTC and BlackBerry finished third and fourth with scores of 3.7% and 6.3% respectively, while "Other phones" were last with a 6.7% reading.

What is interesting is that Accidental damage accounts for 75% of smartphone damages. In other words, you can treat your new smartphone like a newly born baby, but 3 out of 4 things damaged on your handset will come from an accident like a drop out of your shirt pocket or a fall from your lap to the concrete when you parked your car and got up to exit the vehicle. These are the things that the manufacturers cannot control. Malfunctions, on the other hand, are the problems that the phone has from poor design or workmanship.

source: BGR

Accidental damage has nothing to do with the 
manufacturer (L) while malfunctions (R) occur because of poor design or 
workmanship
Accidental damage has nothing to do with the 
manufacturer (L) while malfunctions (R) occur because of poor design or 
workmanship

Accidental damage has nothing to do with the manufacturer (L) while malfunctions (R) occur because of poor design or workmanship


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posted on 10 Nov 2010, 06:38

1. protozeloz (Posts: 5328; Member since: 16 Sep 2010)


well i have to say most Motorola phones are pretty reliable then wont break that easy, so moto+hardware= good.

posted on 10 Nov 2010, 08:02

2. Rev (Posts: 12; Member since: 19 Oct 2010)


It isn't all that interesting since it is US only and leaves out the one I find most reliable manufacturer, Nokia.

Also, the study actually showed that iPhone 4 has the greatest total failure rate, nearly 16 % in 12 months. Wonder why that was left out of the article.

Here is the original:http://www.squaretrade.com/pages/cell-phone-comparison-study-nov-10

posted on 10 Nov 2010, 11:51

4. smpdx (Posts: 127; Member since: 02 Nov 2010)


Because PhoneArena is an iphone whore...

posted on 10 Nov 2010, 08:30

3. Tq (unregistered)


Nokia reliable in battery phone call that's all nokia phones can get break so easy some times and softwear it's sucks. If we are talking about reliable phnoes it should be Alctal French mobile phone man those phones like stones! Can't even break it

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