RIM CEO Heins responds to NY Times article about ashamed BlackBerry users
The Times even noted how many businesses are moving away from BlackBerry which was once RIM's bread and butter. Yahoo's new CEO, Marissa Mayer had company employees trade in their Berry for an Apple iPhone or Android model. Even the president, at one time an ardent BlackBerry fan, now favors his Apple iPad at work. One musician had a put down for BlackBerry users, comparing them to those still on MySpace.
still has 80 million accounts and that there are millions of BlackBerry owners that are proud to be a 'Berry user. Heins pointed out that 90% of the Fortune 500 (that would be 450 companies) rely on BlackBerry smartphones. In response to an Apple iPhone user, who was quoted in Tuesday's story as saying that she constantly had to open the Yelp and Open Table apps on her phone because her husband uses a BlackBerry, Heins said that both Yelp and Open Table are available amongst the 100,000 apps in BlackBerry AppWorld. Heins added that BlackBerry 10 is on track to launch in Q1 of 2013, something that should make BlackBerry fans happy.
Still, many BlackBerry users are discouraged. One, whose name is on the waiting list for an Apple iPhone 5, says that once he gets his iPhone, he will grab his BlackBerry, take the battery out, fill it with cement and use it as a paperweight.
With more than 80 million customers globally, BlackBerry is growing and remains one of the world’s most popular smartphones. I’ve just come from visiting carriers and partners in all parts of the world, and they have told me that there are millions of BlackBerry fans out there who not only find great value in their device, but also pride in being a BlackBerry owner.
While any report of dissatisfaction among our users is a cause for concern that I take very seriously, the comments supporting BlackBerry both online and in calls we’ve received from our customers in response to your article are encouraging to me.
BlackBerry remains the leader in providing security for corporate customers, which is why more than 90 percent of the Fortune 500 rely on BlackBerry. It’s true that some companies put restrictions on accessing certain applications for security reasons, but applications like Yelp and OpenTable are, in fact, among the approximately 100,000 apps available in BlackBerry AppWorld.
We’ve received excellent feedback from carriers, developers and partners for our upcoming BlackBerry 10 platform and are on track to deliver it in the first quarter of 2013. We appreciate the customers who have remained loyal to the BlackBerry platform and look forward to winning back many who have left.
President and Chief Executive
Research In Motion
Waterloo, Ontario, Oct. 16, 2012
source: NYTimes (1), (2) via MobileSyrup
1. someones4 (Posts: 618; Member since: 16 Sep 2012)
It's one thing to insult a smartphone, it is another thing to insult an entire ecosystem of company and users. "Ashamed"? Funny how people are ashamed of a phone when they can so freely post slutty pictures on the internet.
29. CellularNinja (Posts: 300; Member since: 27 Sep 2011)
Agreed! I am not a blackberry fan myself. I wouldn't use one as my personal device, but I appreciate what they bring to the table, and I hope that they can bounce back in the near future. The article NYTimes posted annoys me.
60. bayusuputra (Posts: 941; Member since: 12 Feb 2012)
Same here.. I really hope that BB 10 OS will bring the company back.. From the preview, it is a better and fresher UI than iOS with all the gestures and stuff.. It's quite like MeeGo in some ways..
67. webOSlove (unregistered)
No. It looks like webOS. looks like RIM couldnt think of anything ao they stole the webOS interface and called it BB10. I get "borrowing" but they just took the whole damn thing and just called it BB10
70. someones4 (Posts: 618; Member since: 16 Sep 2012)
At least they are not hypocrites like a certain fruit company. A pot calling the kettle black
82. webOSlove (unregistered)
I have respect for BlackBerry, but come on, really? They're making the same mistakes as HP and Palm... Delay, after delay after delay..... By the time 2013 comes, everyone will have passed BB10 and will makes BB10 look old and outdated. I was excited in 2011 for BB10, but after a year long delay, I don't even care anymore, I just lost interest
89. CellularNinja (Posts: 300; Member since: 27 Sep 2011)
Considering your name, I take all of that with a grain of salt. Maybe just a little bias there.
90. webOSlove (unregistered)
Not bias. Just facts. They are repeating Palm's mistakes. And I WAS excited,but now ive just lost interest because of the delays. Its not arty waiting for in my opinion.
73. smartphone (Posts: 160; Member since: 21 Oct 2011)
The article had clearly some grudge against BlackBerry, only a stupid person will be ashamed of holding a 9930 bold.
Insulting a whole ecosystem is just bad
Again it explains that many people buy iPhones to hide their inferiority complex. As they think it will help them look cool.
79. someones4 (Posts: 618; Member since: 16 Sep 2012)
in some sense, RIM is somehow at fault for its current predicament. No innovation, incompetitive prices, and little features. it may be good for business or power users but it cannot satisfy the rest of us who always wanted more. let's see how bb10 fares against android.
92. CellularNinja (Posts: 300; Member since: 27 Sep 2011)
That's true. But I almost kind of like that the U.S. is infested with iPhones, because it makes my Samsung Galaxy S3 all that better! Stands out in the crowd of boring iPhones.
35. BillyG (Posts: 305; Member since: 24 Sep 2012)
i bet those people who freely post slutty pictures mostly those blackberry users... their motto might be : if you can't show your phone, show your 'stuff'...
48. JunkCreek (Posts: 399; Member since: 13 Jul 2012)
it is easier using BBM to show your "stuff" because all ecosystem using the same app: BBM. In Andriod we hardly can distributed the "stuff" because there is so many app to do: WhatApps, EBudy, LINE, EBudy XMS, KakaoTalk ect. SO, yes, BB has successfully implemented general messenger apps with BBM in its own ecosystem.
We need general messenger just like what RIM did with BBM, so we can freely distributed our "stuff" to others easily.
93. JunkCreek (Posts: 399; Member since: 13 Jul 2012)
Got thumbs down, must be because of that "STUFFS"
74. lyndon420 (Posts: 1706; Member since: 11 Jul 2012)
I've never had a fruit phone...didn't stop me from having fun on the internet.
84. Republican (Posts: 99; Member since: 05 Apr 2012)
Simple. They can all regain their status symbol as part of the elite by moving to the only real choice, the iPhone 5.
91. webOSlove (unregistered)
Iphone 5 is not the only high class phone on the market.
2. wendygarett (unregistered)
Oh Heins, if you feel helpless, you should release the blackberry 10 now
32. BillyG (Posts: 305; Member since: 24 Sep 2012)
it might never will, they keep pushing back the release date... with iOS, JellyBean, and WP8 coming, i doubt BB10 can compete except in developing country such as india and indonesia (their biggest user, i bet from those 80 millions, 70+ millions users are in asia), because BB is cheap there, and you don't have to buy dataplan to use BIS, you can BBM but can't open website etc... maybe RIM should move from canada and build their company in asia that clearly in demand for that kind of phones...
39. Mittal (Posts: 427; Member since: 14 Dec 2011)
tell u what. Blackberry is NOT cheap here in India. It is priced generally on the higher side.
We HAVE to buy expensive dataplans for using BBM and the internet
So that leaves us with only some kind of enterprise use that can justify a smartfone that is small in features but big on the pocket
But even youngsters, for some wierd reason (BBM) are drawn to it. Beats me why!
But all that is changing now... lately BB popularity seems to be declining here in India as well
71. someones4 (Posts: 618; Member since: 16 Sep 2012)
BB's are expensive in my country as well. You can get a good moto phone or a sony for the price of a BB.
75. dgozz (Posts: 1; Member since: 18 Oct 2012)
BillyG u seem to have a problem with india and asia than u do with bb. whats d matter? pissed cause they can afford wat u cant.... get a grip, if u dont like what u see. glue ur eyes shut... one more thing, they do have the expensive data plans and it is NOT cheap... obviously u spoke out of share ignorance or stupidity pehaps....
3. XPERIA-KNIGHT (Posts: 2384; Member since: 08 Aug 2012)
"One sales representative, Rachel Crosby, revealed how she hides her BlackBerry underneath her Apple iPad so that her clients won't see her phone."
Well first off how do you have an expensive ass ipad but a low grade phone??
5. wendygarett (unregistered)
Low grade phone? You joking right?
6. XPERIA-KNIGHT (Posts: 2384; Member since: 08 Aug 2012)
well im jus sayin if it wasnt low grade then why does she feel she has to "hide" it?
10. wendygarett (unregistered)
Oops, my misunderstood again, I should learn more English before the comment, thank you once again lol...
You know what? If RIM make a very shiny phone like Apple did, I am happy to turn to blacksheep anytime :D
9. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)
lol...BlackBerry phones looks elite than those of samsung's!
compare s3 to bold 9900... s3 looks expensive coz of its huge screen but all made of plastic!
while bold 9900 looks and feels you're an elite!
17. Nikolas.Oliver (banned) (Posts: 1574; Member since: 01 Jul 2012)
Bold 9900 Is made of plastic too
LOL! S3 is 100000000000000000000000000000000000))0000000000000000000000000000000000000000000 times better than bold9900
57. JunkCreek (Posts: 399; Member since: 13 Jul 2012)
and torch even made of plastic too and the price tag somehow was UNBELIEVABLE unbalanced. we got more for only IDR 6.000.000 than to PAID FOR IDR 5.000.000. The DIFFERENCE of price tag JUST IDR 1.000.000 but THE DIFFERENCE OF THE SPECS AND FUN(C)TIONALITY WAS JUST LIKE HEAVEN AND EARTH!!!
You know which is heaven and which one is down to earth.
24. PapaSmurf (Posts: 7589; Member since: 14 May 2012)
What an insult to compare Bold 9930 to the GS3.
72. Droid_X_Doug (Posts: 5571; Member since: 22 Dec 2010)
When your preferred phone (9930) is so hopelessly outclassed by another (GS III), all you can do is resort to insults.
Putting lipstick on a pig doesn't change the fact that it is still a pig.
33. BillyG (Posts: 305; Member since: 24 Sep 2012)
yeah right, Bold 9900 is very famous for its crappy battery (impossible to multitask for long time), possibility for it suddenly bricked are high, super slow web browser, some social apps/IM aren't available yet for that platform.
but if you mean elite = only use it to bbm and e-mail, you can build your own elite group consist of 10 members or less, because no others would join...
40. Mittal (Posts: 427; Member since: 14 Dec 2011)
Hey c'mon ppl. He was just talking about the look and build quality
U dont think thats true ?
53. JunkCreek (Posts: 399; Member since: 13 Jul 2012)
and torch even made of plastic too and the price tag somehow was UNBELIEVABLE unbalanced. we got more for only IDR 6.000.000 than to PAID FOR IDR 5.000.000. The DIFFERENCE of price tag JUST IDR 1.000.000 but THE DIFFERENCE OF THE SPECS AND FUNTIONALITY WAS JUST LIKE HEAVEN AND EARTH!!!
You know which is heaven and which one is down to earth.
66. Droid_X_Doug (Posts: 5571; Member since: 22 Dec 2010)
Bold 9900/9930 has some pretty significant problems with the OS:
-Phones are still bricking up after 2 (or is it 3) updates.
-Phones that manage to avoid bricking need to have a battery pull monthly if the user has the Bluetooth function turned on.
-Dropped calls in low coverage areas are worse than when the iP was exclusive to AT&T.
-The touch screen can be triggered when the phone is held close to the ear (and a different notification profile gets selected inadvertently).
At this point, the only 'advantage' for BB is the physical keyboard. But the advantage is rapidly losing ground to the virtual keyboards on phones with 4.5+ inch screens.
In the U.S., I doubt RIM/BB is going to see market share recovery, even after the BB10 phones are shipping.
4. Jphones (Posts: 233; Member since: 10 Feb 2012)
Heins just needs to ketchup to the times.lol
81. NexusKoolaid (Posts: 282; Member since: 24 Oct 2011)
That's right! Time to mustard the troops and relish the moment!
7. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)
i am not ashamed to show my BlackBerry in public!! im proud to own a qwerty phone! not really enjoying touch phones that much... only use it for playing games and watching videos!!
whatever will nikolas tries to say now... i dont care!
BlackBerry all the way!!!
19. Nikolas.Oliver (banned) (Posts: 1574; Member since: 01 Jul 2012)
I think you need to go back to 2007 if you cant accept the fact that qwerty phones are outdated
Not surprised though, blackberry fanboy
25. PapaSmurf (Posts: 7589; Member since: 14 May 2012)
There are still a dedicated group of people who prefer QWERTY keyboard phones over touchscreens, my brother being one of them.
50. novasians (Posts: 11; Member since: 26 May 2012)
Have you used the keyboard on the new Bold? Try it out for a few weeks and see how you like it. Then bash.
62. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)
lol... he wont use it coz he's a hater!!!
Bold 9900 is amazing!!!
68. Droid_X_Doug (Posts: 5571; Member since: 22 Dec 2010)
I know two former BB9930 owners who have switched to virtual keyboards - one went to the iP5 & the other went to the GS III. In both examples, they ate the early termination fee just to get relief from the frustration of BBOS7.
34. BillyG (Posts: 305; Member since: 24 Sep 2012)
if you only need the qwerty, there are some android with qwerty keyboard out there.
51. novasians (Posts: 11; Member since: 26 May 2012)
I've tried that. No other physical keyboards (currently) can match the build quality of the Bold 9900/9930. It just feels right when you type.
63. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)
yuck... i dont like qwerty android!! they stink!
61. kapoorsunny (Posts: 19; Member since: 10 Oct 2012)
I love my qwerty BB as well.
Blackberry = Elite Class
Samsung = Cheap Plastic
64. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)
i know right!
s3 only looks very classy coz of its big screen...but the build quality stinks! very plastic looking!!!
while BlackBerry phones...they looks so elite and profesional!
11. andrew1953 (Posts: 174; Member since: 13 Nov 2011)
What a disgraceful article,so cheap and nasty.was this really the New York Times?
52. novasians (Posts: 11; Member since: 26 May 2012)
The editor must have gotten a fat check from Apple's exec during a golf game.
12. phil2n (Posts: 466; Member since: 30 Apr 2012)
and when BB will rise again they will be ashamed holding iphone
15. dmckay12 (Posts: 243; Member since: 25 Feb 2012)
I too believe that Blackberry will rise again be a serious player in the smartphone world. On a different note the South will also rise again at least in the spirit of the defense of states rights to limit the federal government's power (the real cause of the War of Northern Aggression).
31. Jphones (Posts: 233; Member since: 10 Feb 2012)
sir the north kicked the souths back cover for a reason. They and you will never rise again. Ya'll just fall behind times with Blackberry. Smh anything to do with any minority/sexual preference/ womens rights would be illegal if the south my some world ending way rose again
86. dmckay12 (Posts: 243; Member since: 25 Feb 2012)
Sir where I am from, the Confederates deterred the union navy without a single shot being fired (Fort Humbug), and crushed the unions army's advancement in all directions and you would be punched for talking like that. I am from the last place to surrender after the War. We only surrendered because Louisiana surrendered and it was a campaign for States' rights. When I said the South would rise again in spirit I was referring to real reason behind the War of northern Aggression, which was the southern states' desire to protect states rights from an over-controlling Federal Government. This desire is very pronounced today. You are aware that lincoln made the war about slavery to boost morale after the battle of gettysburg. Also the reason the north won was a superior Navy and transport (trains). BTW the events after the civil war such as race discrimination, lack of women's rights, and lack of rights for gays have nothing to do with the phrase "The South will rise again" because that is referring the the War of northern Aggression and the the issues listed were issues after the war. The South is rising again and has been for a few decades look up job growth in the sunbelt. And you used ya'll improperly; you should have said "Ya'll will."
Dam Yankees think they know about the War because they they learned the "history" of the war from the northern perspective rather than what really happened. You probably see the Confederate Battle Flag as a symbol of racism and oppression when it is really a symbol of a distinct culture and history of the South.
88. Jphones (Posts: 233; Member since: 10 Feb 2012)
of course making it about slavery and actually ending slavery was brilliant. The south was firmly in favor of oppression and owning people. Fact check