T-Mobile must be doing something right. Even though it didn't top Wall Street estimates, it still reported 962,000 net new postpaid phone lines added for the fourth quarter of 2025. For all of 2025, that category showed 3.29 million net new postpaid phone additions. But some T-Mobile employees are not happy at all with the Un-carrier. For example, take Reddit subscriber allthat_Bassh, a T-Mobile rep who shared a message that his manager sent to the sales team at the T-Mobile store he works at.
T-Mobile reps want you to apply for a new credit card
Before we get to the message and what it said, you might recall that T-Mobile reps are given certain metrics that they must meet and preferably meet every month. These include sales of accessories, P360 insurance, screen protectors, chargers, new lines, and more. Back in December, we told you that T-Mobile had added a new product to the list that its reps must flog to customers making a purchase, or just browsing inside a T-Mobile store. That product is the still relatively new T-Mobile Capital One Visa credit card.
Now that I've given you a bit more background, let's talk about the message that the T-Mobile rep and other employees received from the store manager. It said that even though the sales crew at the store each had multiple interactions with customers labeled as a priority in T-Mobile's computer system, over the past 60 days only one person on the team was able to get a priority customer to apply for a card. The message reminds the store's reps to be diligent in identifying priority customers and getting management involved.
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A message sent to the sales team at a T-Mobile store by the location's manager. | Image credit-Reddit
The worse thing a T-Mobile rep can do
The Redditor who works at this T-Mobile store and shared the message added that his store is being written up for not selling a Visa card, which is crazy when you consider that the store is supposed to concentrate on selling phones, other mobile devices, and wireless plans. By the way, to be clear, a priority customer is one whose personal data and spending history as tracked by T-Mobile determines that he would be likely to apply for the card.
Besides getting credit from management for getting a customer to apply for the card, reps get $10 for each customer considered marketable by T-Mobile who applies, plus a $25 SPLIFF (Sales Performance Incentive Fund). The latter is an immediate cash bonus paid to reps and is used to get them to push a certain product to customers.
The worse thing a rep can do is not notice that a priority customer is in the store, or miss asking him to apply to the card. Both would be considered a wasted opportunity.
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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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