Google to send out software update to fix new volume bug on the Pixel and Pixel XL

Google to send out software update to fix new volume bug on the Pixel and Pixel XL
Many of you have been following the story about the bug on the Google Pixel and Google Pixel XL that causes static distortion at high volume settings. Google recently admitted that the problem is hardware related. As far as we can tell, the only workaround involves flashing a third party ROM. And there is more bad news for Pixel users involving the volume. Another loyal PhoneArena reader noticed that while watching media on his handset, the volume stopped working at the halfway mark of the settings. At that point, the very next click of the volume controls raised the volume by about 115%.

Our reader, whom we will call Dillon on account of that being his name, entered into a chat with a Google rep who passed along some interesting information. One, the Google rep said that the problem as described by Dillon is a software issue. Two, Google is already familiar with this bug and is working on a software update for this and some other known issues.

Despite the volume problems, the Google Pixel and Google Pixel XL have been two of the most popular Android handsets. Both also scored high on AnTuTu. With an average score of 141,367, the Pixel XL was the 9th highest scoring Android handset for 2016 on the benchmark site. That was followed by the 140,340 average garnered by the Pixel, good enough for tenth place among Android handsets.

Check out the conversation that our reader Dillon had with Google support by clicking on the slideshow below.


Thanks Dillon, for sending this in.

Related phones

Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)
Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)

FEATURED VIDEO

10 Comments

1. combatmedic870

Posts: 984; Member since: Sep 02, 2015

I'm curious how the pixel xl scores higher vs the normal pixel. It's doesn't make sense. 1080p screen vs 2k. The pixel should score as high as the op3t. Nerfed it?

2. vincelongman

Posts: 5691; Member since: Feb 10, 2013

The difference of ~1000 in Antutu is margin of error The OP3T scores higher because its got higher clocks than the Pixel/XL The Pixel/XL has lower clocks for better efficiency (important for Daydream)

6. combatmedic870

Posts: 984; Member since: Sep 02, 2015

Shouldn't the screen difference make it larger?

7. JC557

Posts: 1919; Member since: Dec 07, 2011

Possibly better thermal performance in the larger phone allowing it to maintain peak performance.

8. combatmedic870

Posts: 984; Member since: Sep 02, 2015

Didn't think of that. Good thinking.

9. vincelongman

Posts: 5691; Member since: Feb 10, 2013

Its because Antutu is offscreen (hence why the iPhone 7 and 7 Plus also get about the same too) In onscreen tests there is a big difference e.g. Check GFXBench, the Pixel performs much better in both short and long term onscreen tests

3. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

I will also call him Dillon for that is his name.

4. KParks23

Posts: 725; Member since: Oct 13, 2010

I was reading that like wtf?? Why not just say our reader Dillon lol

5. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

And God named him... Dillon. As that is his rightful name...

10. Beastmode1

Posts: 85; Member since: Feb 08, 2016

so is it a software issue ? a hardware issue does no one really know and they are making up BS ill go with the last option haha

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