Do all Google Pixels have an audio issue at high volume levels? (VIDEO)

Do all Google Pixels have an audio issue at high volume levels? (VIDEO)
According to a post by a Reddit poster named "Badmark," he has had 4 Google Pixel XL handsets (including 3 replacement units) because of an audio issue that he claims affects every Pixel model including his Wife's Google Pixel. At the three highest levels of volume, the phones produce a "static distortion," he says. Other Pixel and Pixel XL owners are experiencing the same things. Many don't notice at first, but when they watch a trailer for the new "The Mummy" movie at full volume, the distortion becomes apparent.

For example, another Reddit poster with the handle "abattleofone" says that he never noticed any serious crackling until he played The Mummy trailer at maximum volume levels. One Pixel XL user said that he could replicate the distortion at any setting above 80% of maximum volume.

If you're thinking that a software update sounds like the perfect solution, we concur. When it might arrive, we don't know. The problem is that Google has yet to admit that there is a problem with the phones. If you're having a similar issue, let us hear all about it by leaving your comments in the box below. If you haven't experienced the distortion, we have included the trailer to The Mummy that seems to make the problem easy to discover. Make sure that the volume on the handset is at high levels when you view the trailer on the phone.

We also have a video from the original Reddit poster, whose real moniker is Mark Buckman. The clip clearly shows the problem with the speaker which appears while the Perfect Piano app is being used on three different units (Two Pixel XL units and one Pixel). Running the app on another phone (the Nexus 6) at the same volume level does not replicate the problem.

If you own a Pixel or Pixel XL, we suggest hopping into your car, driving to the nearest shopping mall, and waiting in line to see Santa. Ask him for a fix for the audio bug on your Pixel, and perhaps the elves at Mountain View will make your holiday wish come true shortly.


source: Reddit, MarkBuckman, UniversalPictures

Related phones

Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)
Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)

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43 Comments

1. biophone

Posts: 1994; Member since: Jun 15, 2011

Can he reproduce this issue in any way people would actually use the pixel? No one is jamming on pianos like that. Haven't noticed any static distortion with the pixel in real world usage. Similar to my iPhone 4 with attenuate sure this might be a real issue but doesn't actually effect real world usage. My iPhone 4 would drop calls if my pinky was on the spot but it never did drop calls because I would need to press so hard in a way that wouldn't occur without me trying to reproduce that. Similarly this stereo issue is only a problem if I tried to reproduce that on the pixel.

2. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

I can confirm that my XL has this bug while playing the mummy trailer only at 100% volume. I do agree that a software update should fix it. I can also confirm that I have not experienced this bug on other videos at 100% volume so it must be a bug with only certain audio frequencies/format combinations.

3. purpleespritee

Posts: 2; Member since: Dec 22, 2015

I can also confirm this on my Google Pixel XL when watching The Mummy trailer at full volume. Never ran into it before though hmm.

4. Klinton

Posts: 1409; Member since: Oct 24, 2016

Pixel and iPhone7 are worst high end 2016 devices. Even killing the great Note7 couldn't help them much.

5. bucky

Posts: 3783; Member since: Sep 30, 2009

Lol. Calling the two best phones of 2016 terrible then proceeding to call a phone that was completely recalled, the best...that's logic. Pixel is an excellent phone. It will be fixed through a software update. Googs just needs to play with the EQ.

14. Klinton

Posts: 1409; Member since: Oct 24, 2016

The recalled phone had: Best display, EVER Best functionality, Pixel can't even dream of. GGlass 5(Pixel has the old GG4) Best camera EVER(Pixel is OK on day light, but not in the dark, and what about OIS) SD support Great connectivity Greatest design EVER(Pixel is damn fugly) One hand mode. Save mode Charging Water resistant Even when they(?) killed Note7, the older Galaxy Edge is much better. Pixel could sell only some to US patriots. For the rest of the World is DOA The old-fart jack-less iPhone, I don't even want to comment. But hey, Apple have at least faithful fan-base, to count on.

23. chenski

Posts: 768; Member since: Mar 22, 2015

Best is subjective, can't beat my argument, period. =P

28. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

I agree on this! The iphone 7 is all but a joke: no audio jack, jet black cheap paint, No SIM error, poor cellular performance, ultra prone to break home button and let's not forget the never ending buggy IOS as it seems. I am using a Note 5 now and, while it does not score big on benchmarks, is a great phone. Sorry for him, but the Pixel is an overpriced ugly phone, Edge 7 beats it at every point.

19. turk_az

Posts: 75; Member since: May 11, 2012

S7 Edge is an excellent phone, pixels are good but very Overrated.

26. Punchy506

Posts: 129; Member since: Jan 10, 2016

Google will fix it through a software update.... If only I had a nickel Everytime I heard that!

27. vincelongman

Posts: 5691; Member since: Feb 10, 2013

They've been delivering on their promises for the Pixel so far e.g. Double tap to wake Lift to check phone And they've made progress on reducing lens flares (Google hasn't comment on that, but some users have noticed)http://imgur.com/a/BWsg7

7. Subie

Posts: 2361; Member since: Aug 01, 2015

I played with the Pixel's in store and thought they were fantastic devices. Many tech reviewers felt the same. If you feel that the two phones you mentioned "are worst high end 2016 devices" then please elaborate on your opinion as there aren't too many who'll share that kind of extreme sentiment.

17. Klinton

Posts: 1409; Member since: Oct 24, 2016

The killing Note7 made 2016 the worst year for the mobile tech world. So even China phones, are better than those two US patriotic phones. The real 2016 phone is still the old GSEdge7. Agree??

22. trojan_horse

Posts: 5868; Member since: May 06, 2016

Agreed!! ^^

30. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

Agreed. Edge 7 is by far the best in 2016...only if the new Mate 9 won't detronate it :)

9. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

Why would the iPhone 7 be considered the worst? Millions of people are having a grand time with their device.

11. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Both are selling really good from what I read. Some have issues but what phones are perfect these days?

18. Klinton

Posts: 1409; Member since: Oct 24, 2016

'Both are selling really good from what I read' When read so much, please give me link with data, how Pixel outsell the much older GS7, from the time Pixel was released/ Outside the US patriotic market, Pixel is DOA

16. Klinton

Posts: 1409; Member since: Oct 24, 2016

Because is the WORST 2016 high end phone. Period. Ppl buying it are just the faithful ifans(not 'having a grand time with their device' tough) Even the lame Pixel is a bit better.

45. AmashAziz

Posts: 2923; Member since: Jun 30, 2014

You are either a child or acting as one, I can assure you that. For what you said was subjective and you still think that everyone will agree on the same opinion as yours. You see, that's the problem. You think every word you said was a fact while much of it was actually an opinion. I had a grand time with an iPhone 7 plus, and I am not an ifan.....now what r u gonna do 'bout it??

32. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

1. No audio jack 2. Cheap Jet Black paint (put a protective film on the back and there goes the marking from it) 3. Poor Intel cellular modem performance 4. Several No SIM Error (I've personally seen 4 behaving like this out of nowhere) 5. Idiotic Home button that breaks even easier than the old mechanical one 6. Camera is way below the GS7 and many others. 7. IOS 10 and the never ending bugs 8. They claim it's water proof, but if it does get damaged by water because of a design flaw, out goes the warranty. How come? if it's water proof and indeed gets damaged by water have the guts to replace it, but it's Apple we are talking here.... 9. Over priced for what it had to offer. 10. Soon to come: battery issues like the 5S,6 and 6S are having! not only the 6S built in Sept.-Oct.2015 like Apple is saying, all of them! so expect same issues with the battery in a few months.

34. Trex95

Posts: 2381; Member since: Mar 03, 2013

Best phones in the market the only issues with pixel design, lower colocked SD 821 and lower screen brightness other than that it's an excellent phone overall.

6. Celriot

Posts: 3; Member since: Sep 05, 2014

My MacBook Air crackles with the same static watching that trailer... Maybe posting everything you find on Reddit isn't such a smart idea, PhoneArena.

20. Tizo101

Posts: 539; Member since: Jun 05, 2015

don't try to reason with them - not everyone is as smart as you.

8. therealbigrich

Posts: 20; Member since: Jun 13, 2014

I literally never noticed any issues with my Pixel XL at high volume but downloaded the app and my phone does this as well. If this was a issue before I would definitely want a replacement but this seems like something that doesn't affect me or I would of noticed it before .

10. cnour

Posts: 2305; Member since: Sep 11, 2014

Hardware or software? Maybe hardware who knows?

12. ARRAHUL4

Posts: 1; Member since: Dec 18, 2016

f**k off.My iphone 6s is also having this issue :-(

21. Tizo101

Posts: 539; Member since: Jun 05, 2015

my first question when I read the story was... how do they know that the problem is not with the said video. Many are chosen few are called in this profession.

24. trojan_horse

Posts: 5868; Member since: May 06, 2016

"my first question when I read the story was... how do they know that the problem is not with the said video." My thoughts as well. Guys here also have claimed this distortion issue happened with their iPhone 6s and MacBook Air... If true, then how come does the iPhone 6s and Mac Book Air have the same issue as the Pixel XL while play The Mummy trailer at 100% volume? The problem might very weell be the mummy video trailer itself!

46. AmashAziz

Posts: 2923; Member since: Jun 30, 2014

Great perception......that's how u target the trolls!

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