Eight iPhones allegedly caught fire in China, Apple cites external damage

Eight iPhones allegedly caught fire in China, Apple cites external damage
Apple is dealing with a bit of an exploding battery crisis in China as a Shanghai consumer group handed in eight reports of users claiming their iPhone 6 handsets spontaneously combusted. This is the third battery complaint issued by Chinese consumer groups over the past few weeks. Following analysis, Apple claimed the fires were caused by external physical damage and weren't down to a manufacturing fault. It also encouraged customers to seek resolution to their problems inside Apple stores and via the company's support.

Chinese users started complaining of iPhones (6 and 6s) suddenly shutting down despite having half their battery charge remaining. Apple investigated and found out that a limited batch of iPhone 6s units assembled in September and October suffered from a manufacturing fault. It began replacing units with faulty batteries worldwide. Apple also said it will update iOS with a diagnostic tool that gathers information about battery issues, which will be used to improve battery management algorithms.

ALSO READ

FEATURED VIDEO

24 Comments

1. ibend

Posts: 6747; Member since: Sep 30, 2014

just another "You use it wrong" story and it's amazing that the writer didn't mention note7 in this article.. Good job Luis :D

26. Arch_Fiend

Posts: 3938; Member since: Oct 03, 2015

What I took away from Apple's response was that they need to make iPhones more durable! Damage an iPhone a little and it turns into a fire, I swear every time there is a story about a damaged phone catching fire it's an iPhone smh!

27. Klinton

Posts: 1408; Member since: Oct 24, 2016

Well, after the ''explode-gate'' many forgot that Note7 was attacked by some Jerry(US guy I'm sure ) with a ''scratch-gate''. Note7 was meant to be killed. As the whole Note line. US, China and Taiwan have a motive to kill the Note line. Because they can not make device in this category. It worked well. Right? Now China try the same trick with Apple. China have the biggest market, but their companies work with almost no profit, to compete with Samsung and Apple. Get it?

28. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

Quality of products is getting down day by day. In an effort to make more profit. Either companies are saving some bucks in quality or in testing time.

37. Klinton

Posts: 1408; Member since: Oct 24, 2016

BS China phones don't explode, even with almost no profit. I've been using spare batteries(cheapest) since Note 1 with no explosion. Some got swollen, so hard to take them out- but no explosion.

38. DONUT

Posts: 436; Member since: Jun 27, 2013

There were a few xiaomi phones that exploded. I remember reading that an Oppo R9 exploded while charging as well. Google it

2. Unordinary unregistered

350 more to go

3. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

This is a serious and expensive fault to own up, i personally think Apple would rather fight tooth and nail than to own up this sort of problem. Besides, the number are still low.

22. sissy246

Posts: 6959; Member since: Mar 04, 2015

"Besides, the number are still low" It does not matter that the numbers are low.

24. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

To be fair, we really need information which this article lack. 8 cases from a Shanghai consumer group really does not tell us much.

4. QWIKSTRIKE

Posts: 1457; Member since: Mar 09, 2010

If they did there would need to be a iPhone recall.

5. AlikMalix unregistered

Did you guys know that the suing party already dropped the case?

6. kiko007

Posts: 7469; Member since: Feb 17, 2016

Apparently not.....

9. Klinton

Posts: 1408; Member since: Oct 24, 2016

If it's true...For how much ?

14. trojan_horse

Posts: 5868; Member since: May 06, 2016

^^ For cheap change, duh! Heck the suing party didn't drop the case, they LOST the case!

23. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

"Did you guys know that the suing party already dropped the case?" Any link to support this information?

8. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

So good old Apple just gave them a good thrust in their guts... sweet

20. sissy246

Posts: 6959; Member since: Mar 04, 2015

" It began replacing units with faulty batteries worldwide" Aren't they just replacing the batteries and the the phone.

35. sissy246

Posts: 6959; Member since: Mar 04, 2015

Edit: And not the phone

33. Plasticsh1t

Posts: 3090; Member since: Sep 01, 2014

It's always the customer's fault.

34. yyzamin

Posts: 375; Member since: Aug 26, 2015

The thing I find funny is its only reported in China. Seems a little too convenient if you ask me...

36. darkkjedii

Posts: 30786; Member since: Feb 05, 2011

And here we go.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.