Verizon slapped with lawsuit over $1.99 data charges

3. xtroid2k posted on 02 Mar 2010, 13:52 0 0

I coudn't agree more, when I worked for VZW CS people always called in and didn't realize the activities they were doing were mobile web related. However on he flip side; Verizon has supposedly made the first page of mobile web no chargable for data which does in my mind acknowledge they have a problem with accidental mobile web activation. I worked and VZW before they charged data and actually minutes and when it was accidentally ativiated it was a bitch because customers wanted minutes back. I am kinda glad somebody is sueing VZW cause they really do need ot address this overall issue.

35. breatheboy posted on 04 Mar 2010, 01:35 0 0

I couldn't agree less. I'm pretty upset about the charges. Other's may "accidentally" access web on non-smartphones. I actually have multiple times because the button directly above my "ok" button goes directly to web access. I've pushed it before and see it go to the web and immediately push "end" because I don't want to be charged especially when I have no reason to look anything up on the web and don't even know how with this phone. I've searched for an hour looking for a way to change the quick settings and there is no way. I can't tell it to go to another a different short cut. I know you're thinking I'm some dumb-A that doesn't know how to use his phone. I invite you to come over to my house and show me how to correct this travisty. It's a Samsung phone that I think sucks big time anyway. It won't even remember words I try to install in text. Anyway, there are people who actually accidentally push the web button and try to get out of it right away and come away using 1 second of "web time" and get charged two bucks for it. It happend multiple months because I've got big hitch hiker thumbs. Should I blame my dad, Verizon or Canada?

37. HanfordStore posted on 04 Mar 2010, 20:09 0 0

If someone says that they accidentally entered the web application, that is the biggest lie ever. This law suit is dumb, Verizon DOES NOT charge customers for accessing the web on accident, they actually have to access the web application, THEN FURTHER ON TO ANOTHER PAGE!!!!! THAT is when Verizon starts charging.

47. al metcalf (unregistered) posted on 23 Jun 2011, 15:12 0 0

BullCRAP!!! I have been whacked with that fee several times. Every time I get a new phone and hit that stupid key. I immediately turn it off so I never actually bring up a web page but I still got whacked with a charge.

39. breatheboy posted on 05 Mar 2010, 03:19 0 0

You obviously have a phone that allows you to change your quick button settings. I don't. It's a samsung. Don't ever buy a samsung. The quick push button to the web is located directly above the "ok" button. When I push ok to send a text and accidentally push this button instead, it goes directly to the web. I immediately push end because it was an accident. Did I happen to mention that it was an accident? It was! I have charges almost every month of $1.99 or more because of this. I actually accidentally push the button and get charged for accidentally using not even 1 second of air time. You also must have never been charged for this because you say you have to "THEN FURTHER ON TO ANOTHER PAGE!!!!! ". I'm very much on purpose telling you that you are wrong. Which is why the FCC is investigating all cell carriers for this crock. Also I live 30 miles from Canada. When I'm 5 miles from Canada and use my phone, I get charged roaming for this time. Do you think that I accidentally made a phone call in Canada when I had no intention of crossing the border? It is no accident that they put that button where they did. It is no accident that they charge me and you $1.99 because of a mistake. I don't live in a world where I can afford a smart phone. I don't use the web on the go. I use a simple phone because this is the what I can afford. I can't afford $1.99 extra per month.

40. jrfis posted on 05 Mar 2010, 10:24 0 0

Hey breatheboy.. I totally agree with you because it happened to me plenty of times. So I don't listen to these people who think they know anything and everything about Verizon... because they don't know jack$hit. And for you people who think you HAVE to access the web, you're WRONG!!! What I do know is that because of all the complaints of people accidentally hitting the button and being charged, they no longer charge on the first page. And I have proof of that because in the past 4 months, I have hit the button accidentally and immediately clicked out of it and haven't gotten charged. However, last year, they charged IMMEDIATELY, whether you accessed anything or not.

42. guest (unregistered) posted on 22 Aug 2010, 20:10 0 0

You guys are so wrong! I've been back to the Verizon store for FIVE MONTHS IN A ROW now, and I have NEVER accessed the web application! The other day, I was tying my shoes and my phone started playing some ad for Web TV. If I can pocket-dial the web application, this phone design is reprehensible!

43. yerWrong (unregistered) posted on 07 Sep 2010, 18:08 0 0

You both are so wrong. The New York times reported in their investigation that by merly touching an arrow key and thereby starting a data transfer application you are charged $1.99 for the data downloaded (2kb) even if you hit end immediately. It's a total scam, illegal - no, unethical - yes. Verizon is enjoying the profits from the 87 million customers who are charged even once a month $1.99 more on their bills.

5. detroitbass posted on 02 Mar 2010, 14:13 0 0

People should actually look up that lawsuit before using it as an example. They were sued because they had been warned several times previously that the coffee they were serving was way too hot to be served, and that they needed to lower the temperature. Sounds like a perfectly valid reason for suing them, actually. They were warned to lower the temp, they didn't do it, someone got burnt. I'd sue, too.

7. mthoren68 posted on 02 Mar 2010, 14:51 0 0

Maybe you should look up some information before you post. Just people complain doesn't mean there is something wrong. You can't pleas everyone. By a wide majority, the people who were putting claims in were causing their own accidents. People would put their coffee cups in their laps while they drove, they had to squeeze to keep it in place, that caused teh lid to come loose. One guy propped his cup between his baby's leg and the side of the safety seat. People would add sugar to the coffee and not put the lid back on all the way. And btw, coffee is supposed to be hot. And McDonald's coffee was no hotter than Starbucks' is now. If you don't like how hot the coffee is, don't buy it. Millions of people make their own coffee (and tea) every day with boiling water, and if they spill on themselves, it's their fault. But if they spill McDonald's coffee, then it's McDonald's fault? You sound like the kind of dink who would sue the weather man if he was wrong about the weather and your picnic got ruined.

11. tallica05 posted on 02 Mar 2010, 16:28 0 0

I agree the coffe bein' too hot is a lame analogy. People are warned in vzw's t&c that if you do those things you will be charged and mbs no matter how small. or in you case how hot it is it will roun to the nearest mb and you will be charged 1.99. So I bet this gets tossed aside. Good call out mthoren68...

17. ICanAffordVZW posted on 02 Mar 2010, 23:23 0 0

And you are probably an unemployed dumb-ass in detroit michigan looking for some free money without having to earn it like the rest of us.

14. JackFace posted on 02 Mar 2010, 18:55 0 0

Your mom is going to get tossed in the trash!

18. ICanAffordVZW posted on 02 Mar 2010, 23:25 0 0

How about I toss your degree in the trash, jackface? Oh wait, you are a 16 year old HS dropout...

9. mthoren68 posted on 02 Mar 2010, 15:26 0 0

Another aspect of class actions is going for punitive damages and costs.