Motorola ATRIX 4G users get changelist for upcoming software upgrade
The upgrade is coming OTA and Motorola suggests that you have your handset set on Wi-Fi "to avoid large data charges". The company also recommends that you have your battery charged to at least 50% of capacity and have an active SIM card installed prior to downloading the upgrade. For more information, check out the source link.
One bug that won't be addressed with this upgrade is the problem that we reported yesterday with the phone's call quality. While earlier information made this problem appear to be widespread, Motorola released a statement that says the call quality problem is an issue affecting a small number of ATRIX 4G users and the company is already working on a solution for a future "maintenance release." Motorola also suggests that those who own an ATRIX 4G with a call quality problem should contact a customer support center.
source: Motorola via AndroidCentral
The upcoming software upgrade for the Motorola ATRIX 4G will fix many of the issues that users have been having with the device
1. Sniggly (Posts: 6914; Member since: 05 Dec 2009)
Well, at least you acknowledge that the call quality issue isn't widespread here. Who says that Motorola is slow about software updates again?
2. Rawrzellers (Posts: 224; Member since: 22 Aug 2010)
I'm a little confused that they say "to avoid large data" charges. Doesn't each carrier require a data plan for a smart phone? And aren't they usually unlimited?
3. Sniggly (Posts: 6914; Member since: 05 Dec 2009)
AT&T has a 2 gig limit, and some customers only opt for the 200 mb limit, mainly due to salesperson fail. The Atrix is an AT&T phone.
5. giantgnome (Posts: 67; Member since: 11 Feb 2011)
So in other words AT&T won't even exempt this data from their customer's limit even though it's both AT&T's and Motorola's screwup? Boy, AT&T must be so settled into their routine of fleecing iphone owners that it just becomes natural to also rape their other customers for a fix sent OTA.
No one should have to "hang around" wi-fi to get the upgrade or wait until they get home to do the upgrade. The real problem though is everyone getting the "memo" to upgrade through Wi-FI to avoid the spurious charges to their account.
6. Sniggly (Posts: 6914; Member since: 05 Dec 2009)
Wifi is faster anyway, and the update isn't critical. It's a bug fix, so to flippantly label it as being due to a "screwup" by AT&T and Motorola is ignorant beyond comapre. Do you know how much work goes into creating stable software for customers to use? No software developer on the face of the earth has ever released any product that was completely bug free. And even more time would have been devoted to fixing those bugs and making sure that the fixes wouldn't f**k up the rest of the software. You only paid 200 bucks for the phone, Slappy. Drop the unwarranted sense of entitlement.
7. djm22 (Posts: 27; Member since: 09 Feb 2011)
Yea look at how many times Microsoft has put out bug fixes and a lot of people still buy there stuff and they have buggier software then this I remember that on release day for Windows 95 it had 10,000 bugs and those were just the ones that they found at that time so if someone is going to call this a screwup how big of a screwup is that ?? I would say much much bigger then this and if you wouldn't agree well then I don't know what to tell you and look at how many fixes they have already sent out or tried to send out for there Windows phone and they haven't what one fix they had problems even getting to the phones so I would not say this is that bad when Microsoft can't even get there act together wouldn't you say
10. giantgnome (Posts: 67; Member since: 11 Feb 2011)
Get a clue, I was not complaining that ATT and Motorola aren't allowed to "screw up". But to charge people for data for the "fixes" IS screwed up, and the problem is that people may not realize that.
Well, I'm sorry if I'm actually concerned about the customers of ATT even if I'm not one myself. I didn't realize ATT was such a poor beggar barely making a profit.
Perhaps it's time you stop being corporate shill and realize how abusive ATT is.
11. Sniggly (Posts: 6914; Member since: 05 Dec 2009)
*ahem* the average Android phone uses 500 mb a month. Only 3 percent of AT&T's customers go over the 2 gig limit. If anything Motorola and AT&T were being nice by letting the customers know "Hey, this is going to take this much data to download, and by the way, here's a way to do it which doesn't come off of your data allowance."
Whether or not a customer gets something for free, it still costs money to deliver it. Each tower a cell phone company puts up costs 750,000 dollars. It costs money to set up the connections between the cloud and the user's cell phone. The phone itself costs money. Software development costs money. And really, all AT&T is doing is counting the download against a limit which most customers will probably never reach anyway.
Now, if they were actually charging extra, sure, I'd agree with you. But the 2 gig cap was instilled for a reason, and for the average user it's still a reasonable limit. Having "unlimited" usage (which even Verizon may no longer have eventually) has mainly psychological benefits to the customer.
4. manee (unregistered)
where is the 1080p video recording ? Motorola !
8. djm22 (Posts: 27; Member since: 09 Feb 2011)
Well if your going to say about that we could also ask HTC where are some of the things that they said there phones would have at release!
9. InspectorGadget80 (Posts: 6363; Member since: 26 Mar 2011)
I really have no problem using my 4G Atrix even though dumb ass AT&T doesn't have 4G activated yet.When I'm at home I mostly use WiFi or at a restaurant with compatible WiFi. I don't know why so many people are arguing bout their Atrix 4G. Mine is working excellent.
12. cheetah2k (Posts: 803; Member since: 16 Jan 2011)
Is there a planned update like this for the Bell Atrix??
13. Gothbeard (Posts: 32; Member since: 28 Jun 2010)
lol, Motorola are such liars. "Small number of users affected" is what they said about the Defy's earpiece problem when EVERY phone manufactured in the first 3 months after launch had the faulty component.
How exactly does poor call quality affect only a small number of units?
14. GoForkUrself (unregistered)
My phone call quality seems to be fine. No one pointed out a difference in call quality, and the people I talk to can hear me whether I am in a loud environment, or a quiet one. On the other hand, I find it tedious to lock my phone each time after I connect to a charger, I have to force close a bit more often than I'd expect, and the fingerprint reader just decides to not work once every 50 unlocks. I am glad to see Motorola making an effort to fix these issues.
15. D (unregistered)
What about the issue with losing network data internet connection on occasion after having been on wifi?
16. meanokia (unregistered)
My Atrix works great. No problems ever with call quality. Switched from iphone 4 and never looking ba k.
17. nory82688 (unregistered)
has anyone noticed improved battery life from this OTA? Im curious to see if it did help. I thought my battery life was excellent to begin with, but even longer charge would be phenomenal ;)
18. theo14461 (Posts: 160; Member since: 08 Oct 2009)
I had this call problem with a new Atrix, exchanged it for another, and no more issues.
19. joeyatrix (unregistered)
I hear people complain they can't hear my voice, had to repeat 2 to 3 times, when they talking to me, not sure if I'm affected too??? anyone? now how that the most powerful phone in the world? still giving moto a chance... and wat about 4G?? god I miss my iphone 3G already ATT!!!!!! i'm screwed...