What about your loyal customers who want to keep the Galaxy Note 7, Samsung?


Despite the fact that Samsung had to commence a global Galaxy Note 7 recall and is about to announce a second one, the South Korean company has much bigger problems.

If you've been following the Galaxy Note 7 news, then you already know how dangerous this product is, not necessarily because it tends to overheat and explode, but because it's totally unpredictable.
Some Galaxy Note 7 owners reported that their phones started smoking even though they were powered down, while others claim their units simply burst into flames during their sleep. If you've been (or continue to be) a Note series fan and purchased the smartphone, don't think that just because your unit stays cold it will not blow up overnight at some point.

Obviously, Samsung plans to gather all the Galaxy Note 7 units that are still in the hands of customers and the main partners for this massive recall process are the carriers. In the United States, most network operators announced they are now offering replacements and full refunds to all those who purchased the Galaxy Note 7. Obviously, you must choose a smartphone from the carrier's portfolio, other than the Samsung Galaxy Note 7.

But what about those people who like the Galaxy Note 7 so much that they are willing to risk being injured by keeping the smartphone despite the fact that Samsung and all its partners are now urging everyone who bought the device to exchange it as soon as possible.

Yes, there are many consumers who don't want to exchange their Galaxy Note 7. Here are some of their opinions about Samsung's phablet:







These are just a handful of loyal Note customers who want to continue to use the Galaxy Note 7 despite Samsung warnings. Even if the chance of being injured might seem small, the possibility is there and no one can deny it.

And Samsung will want to make sure that doesn't happen since at least two people have filed suits against the company because of the injuries caused by exploding Galaxy Note 7 units.

So, how is Samsung going to handle the situation? The company can't allow these faulty Galaxy Note 7 units to remain in the hands of customers, loyal or not. Well, an obvious course of action would be to force a software update that will make these devices unusable. 

They could also pay customers to turn in their Galaxy Note 7 units, but for the most loyal fans, a software update might be the only solution. If you think Samsung should approach the situation differently, by all means share your thoughts with us.

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91 Comments

2. twens

Posts: 1184; Member since: Feb 25, 2012

I'm stuck with my jailbroken 6s plus just bcos there's no note7. I can wait though since there's no better phone out there.

27. Wiencon

Posts: 2278; Member since: Aug 06, 2014

There is no thing a jailbroken IPhone can't do so switching would be pointless. Unless you really need SD and stylus I absolutely love my jailbroke SE

3. Atrixboyyy

Posts: 619; Member since: Nov 03, 2011

After all the bashing you act like you care for the people who choose to side with Samsung ... Thats so iPhoneArena

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

Right, Atrixboyyy. PA now wants to make us believe they somehow care about those who decided to keep their Note7? Lol

55. acruzlu unregistered

Out of curiousity you keeping yours too?

58. Atrixboyyy

Posts: 619; Member since: Nov 03, 2011

My sister is and so are my two friends...

66. acruzlu unregistered

I am as well.

78. box14380

Posts: 43; Member since: Nov 28, 2013

I'm keeping my Note7 even if this is so-called defective unit that I've got since September 1 because no new replacement Note7 has come in Saudi Arabia. I might risk to buy the deemed safe Note7 from black-market if it's available. There's nothing compares Note7. I just loved it. I am loving the SPen stylus and sleek design of this phone.

4. Settings

Posts: 2943; Member since: Jul 02, 2014

Fans are the only retainers of exploding Notes. COURAGE

67. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Do you mean worshippers? No one reasonable is going to keep something recalled, which may cause harm. Also, it shift future burden and liability on the user e.g. Something goes wrong eleven months from now. Samsung is moving forward, and wants to forget the Note 7 ever existed, this is what they do. Moreover, forget any security and OS update. Basically, you are on your own, learn how to swim amongst the Sharks. I never owned a Note device. I'm sure is a good one, but is like an old girlfriend, move on, she doesn't want you.

72. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

What phone do you own? Be honest? I have owned so many phones. Even having dropped them, cracked them, and even gotten mad ad thrown them up against a brick wall, NONE have ever caught on fire. I expect if I keep taking the proper pre-cautions, my Note 7 will last me until next year. The way I see it, if it was going to explode, it would have by now.

91. Settings

Posts: 2943; Member since: Jul 02, 2014

I have a G3 and a V10. Lol, you're living a limited life coz of your phone's explosive tendencies. Why restraint yourself when you can have a normal life with nothing to worry about?

7. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

You can always get a Note 5

15. kajam

Posts: 222; Member since: Jun 24, 2015

There is no phone in the market will come close to note 7 and I am one of those who will take the risk

18. trojan_horse

Posts: 5868; Member since: May 06, 2016

But ranters will start attacking for your choice to keep the Note7, some will even call an idiot. People need to mind their business already!

29. Wiencon

Posts: 2278; Member since: Aug 06, 2014

I'd rather call you idiot because you are an idiot

31. trojan_horse

Posts: 5868; Member since: May 06, 2016

I couldn't care less about what you call me. I'd be an idiot, if I did.

19. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

To kill yourself ?

76. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Curious. Are you aware that the Note 7 fiasco, didn't kill anyone?

85. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

Yo but it did cause some serious burn injuries. Aint that painful ?

21. tedkord

Posts: 17479; Member since: Jun 17, 2009

There isn't another phone that comes close, but it's not worth the risk to me. Odds are it'll never burn, but it might. What stinks for me is Verizon's selection. While there isn't any phone as good, there are much better phones out there than Verizon offers. I want at least a 5.5 inch screen, but I don't like the feel of the S7 Edge. The Note 5 is a fantastic phone, but then I paid for the same phone two years running. I don't like the new Moto's. And that's pretty much it. The options for a big phone on Verizon are ridiculously limited.

41. corvette72778

Posts: 168; Member since: Feb 25, 2012

Odds are you will never get struck by lightening or never win the lottery but you might.

75. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

How about this fact based on your fact. There isn't another phone that comes close. As with all phones, odds are it will never burn; but it might. There I fixed it :-) I also agree VZW doesn't offer the best of the best. I personally have been eyeing the Pixel. But after leaving VZW (still have an iPhone and iPad on the account), I just don't want to move my number back and deal with their BS. I'm gonna keep my Note 7. The risk to me is equal to any other phone I've ever used. I will not charge it overnight, or use fast charging.Won't use wireless charging, though I have a few times with no issue. I'm convinced that since the first 2 I bought never showed an issue, this one won't either. The fact is, every phone on this planet could catch fire, whether it has or not. Samsung originally shipped 2.5M phones, where just over a million were already in peoples hands. That means MILLIONS of people used the Note 7 with no issue. Over 1.5M peopel returned and exchanged their device with no issue. To me that is a lightning strike odd. But I respect anyone's decision to keep or return. If a person chooses to keep it, it doesn't make him anymore of an idiot, than anyone who continues to by faulty iPhone's. To me its the same. I bought what I liked and as long as I am paying for it, if it does show a fault, T-Mobile/Samsung between now and this time next year are responsible for it. I have insurance. The minor damage it would cause to a piece of furniture or something is small. As long as I don't get injured, I'm good. I was more concerned for the safety of my wife. But she doesn't want to deal with switching yet again. I should have just swapped hers for the S7 Edge. She wouldn't even have noticed a difference, as she rarely uses the pen. But I always buy her what I buy for myself.

25. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Say you do keep this for the next 12 months with no issue, the resale value of this phone could be next to nothing. The Note 7 is a decent phone, but it's nothing special. There are plenty of good phones out there, makes little sense when you can get them replaced or refunded.

43. corvette72778

Posts: 168; Member since: Feb 25, 2012

Nothing special? It's the best phone ever made. It has more features than any phone ever produced. If this is nothing special than no phone can be special. The Note 7 is the baddest coolest phone on the planet!

44. corvette72778

Posts: 168; Member since: Feb 25, 2012

Nothing special? It's the best phone ever made. It has more features than any phone ever produced. If this is nothing special than no phone can be special. The Note 7 is the baddest coolest phone on the planet!

45. corvette72778

Posts: 168; Member since: Feb 25, 2012

Nothing special? It's the best phone ever made. It has more features than any phone ever produced. If this is nothing special than no phone can be special. The Note 7 is the baddest coolest phone on the planet!

39. acruzlu unregistered

That's what I'm saying. They risk is good insignificant.

46. acruzlu unregistered

Really insignificant.

8. TerryTerius unregistered

They will have to give up their phones, same as anyone else who has ever owned an item that was recalled for safety reasons. If they want to take that risk nobody can stop them but that's on them. I don't believe Samsung has the ability to forcibly take their devices back, nor do I think they would take the step of locking down everyone's phones. They may decide to simply stop supporting those phones though. I don't think I've ever heard of a company that had the ability to force you to give a product back if you outright legally owned it, but maybe T-Mobile or Verizon or whoever could decide to cut service to those particular devices. Maybe I am just tired, but I don't really see how this isn't an obvious answer. Kind of like when the Porsche 911 GT3 RS had problems with the engine bursting into flames, or the Ferrari 458 with the glue overheating and causing the car to ignite. Or, just pick an example from almost any industry. Companies alert their customers and issue a recall but it's not like they can force people to bring their products back. IIRC. Though someone is certainly free to correct me. As far as I know, that authority stops at forcing stores to stop selling and return recalled products. Food and medicine is handled differently from consumer products, but I'm pretty sure the same logic applies there too. And isn't the case different when it comes to companies using faulty or otherwise dangerous products themselves?

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