What about your loyal customers who want to keep the Galaxy Note 7, Samsung?
If you've been following the Galaxy Note 7 news, then you already know how dangerous this product is, not necessarily because it tends to overheat and explode, but because it's totally unpredictable.
What makes the Note 7 dangerous is that it's totally unpredictableSome Galaxy Note 7 owners reported that their phones started smoking even though they were powered down, while others claim their units simply burst into flames during their sleep. If you've been (or continue to be) a Note series fan and purchased the smartphone, don't think that just because your unit stays cold it will not blow up overnight at some point.
Obviously, Samsung plans to gather all the Galaxy Note 7 units that are still in the hands of customers and the main partners for this massive recall process are the carriers. In the United States, most network operators announced they are now offering replacements and full refunds to all those who purchased the Galaxy Note 7. Obviously, you must choose a smartphone from the carrier's portfolio, other than the Samsung Galaxy Note 7.
But what about those people who like the Galaxy Note 7 so much that they are willing to risk being injured by keeping the smartphone despite the fact that Samsung and all its partners are now urging everyone who bought the device to exchange it as soon as possible.
Yes, there are many consumers who don't want to exchange their Galaxy Note 7. Here are some of their opinions about Samsung's phablet:
For the most loyal fans, a forced software update might be the only solution
And Samsung will want to make sure that doesn't happen since at least two people have filed suits against the company because of the injuries caused by exploding Galaxy Note 7 units.
They could also pay customers to turn in their Galaxy Note 7 units, but for the most loyal fans, a software update might be the only solution. If you think Samsung should approach the situation differently, by all means share your thoughts with us.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco