Sprint promises to honor the replacement of all Galaxy Note 7 units to any other device
Now that Samsung announced it has stopped the sales and production of the Galaxy Note 7, we're waiting to see how the South Korean company will handle the recall of the all the units it sold until recently.
Since the handset maker confirmed it has talked to carriers and retail partners to prevent them from providing customers with Galaxy Note 7 replacement units, it will be very interesting to see what incentives Samsung plans to offer to its most loyal fans.
Sprint seems to be one of the first major carriers in the United States to update its Samsung Galaxy Note 7 exchange process. This means that if you've bought the Galaxy Note 7 through Sprint's official channels, you will now be able to replace it with a different smartphone, regardless of when you've purchased your device.
Furthermore, Sprint informs customers that it will honor the replacement of all Samsung Galaxy Note 7 phones to any other devices, “regardless of condition and return policy.” Here is what you must do in order to quickly exchange your Samsung Galaxy Note 7.
First of all, you'll have to make an appointment at Sprint's online website to avoid lines, but walk-in appointments are also available. You can then turn in your Samsung Galaxy Note 7 smartphone.
After that, you will have to work with a Sprint rep to select a new device. Keep in mind though that “you may be entitled to a refund if you choose a less expensive device or additional funds may be required” if you decide to go for a more expensive phone.
Last but not least, Sprint confirmed that customers who choose to move to a Samsung Galaxy S7 or S7 edge will also receive a $25 service credit on their bill (within up to 3 billing cycles). Naturally, all upgrade, activation and restock fees will be waived for all customers.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco