Sprint promises to honor the replacement of all Galaxy Note 7 units to any other device


Now that Samsung announced it has stopped the sales and production of the Galaxy Note 7, we're waiting to see how the South Korean company will handle the recall of the all the units it sold until recently.

Since the handset maker confirmed it has talked to carriers and retail partners to prevent them from providing customers with Galaxy Note 7 replacement units, it will be very interesting to see what incentives Samsung plans to offer to its most loyal fans.

Sprint seems to be one of the first major carriers in the United States to update its Samsung Galaxy Note 7 exchange process. This means that if you've bought the Galaxy Note 7 through Sprint's official channels, you will now be able to replace it with a different smartphone, regardless of when you've purchased your device.

Furthermore, Sprint informs customers that it will honor the replacement of all Samsung Galaxy Note 7 phones to any other devices, “regardless of condition and return policy.” Here is what you must do in order to quickly exchange your Samsung Galaxy Note 7.

First of all, you'll have to make an appointment at Sprint's online website to avoid lines, but walk-in appointments are also available. You can then turn in your Samsung Galaxy Note 7 smartphone.

After that, you will have to work with a Sprint rep to select a new device. Keep in mind though that “you may be entitled to a refund if you choose a less expensive device or additional funds may be required” if you decide to go for a more expensive phone.

Last but not least, Sprint confirmed that customers who choose to move to a Samsung Galaxy S7 or S7 edge will also receive a $25 service credit on their bill (within up to 3 billing cycles). Naturally, all upgrade, activation and restock fees will be waived for all customers.

source: Sprint

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10 Comments

1. Fona13A unregistered

What a bar to set.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

But it's kinda a mandatory bar to set, considering howmuch people are being skeptical about the battery safety of the Note7, as well as it's replacement units.

3. Fona13A unregistered

But can they work on their atrocious coverage in the meantime? Phone is just a tablet on their network.

9. aegislash

Posts: 1500; Member since: Jan 27, 2015

I still don't understand how and why their CEO makes double the salary that the CEOs of the three other major networks make, despite the fact that Sprint is last in the network race as well as having abysmal coverage.

11. bobby84

Posts: 595; Member since: May 13, 2016

So what is the exact cause of the fires? I read somewhere that samsung was unable to reproduce the problem.

4. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

What if I want a note 7 or nothing...... I can go back to my nexus 6, and have no contract...... That is my plan.

5. cnour

Posts: 2305; Member since: Sep 11, 2014

Even an iPhone?

6. truthwins unregistered

Samsung come on just relaunch the note 7 without the battery .im sure your loyal users will buy it anyway.

8. acruzlu unregistered

@trollwins Copy and paste much? Guess even trolls run out of fuel if they stay away from their natural habitat for too long.

10. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

I just noticed this is post #99 of the explosive Note 7 saga. 1 more to 100. Lol

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