You cannot count on Samsung to repair their phones

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ourslander
ourslander
Arena Apprentice
Original poster
• 2mo ago

They had my S21 since May 23, they claim it has been repaired 6 times, but keeps failing quality, and it goes back and forth

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Sinclair
Sinclair
Arena Apprentice
• 2mo ago

I've had zero issues lol.

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gz5150
gz5150
Arena Apprentice
• 2mo ago

Out of curiosity, what was being repaired and the cost of the repair??

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Stanislav Serbezov
Stanislav Serbezov
Phonearena team
• 2mo ago

To be fair, in my personal experience, Sammy agreed to repair a Galaxy S phone free of charge due to a faulty screen, which caused eyesight issues, and the team did it in a matter of days. Overall, it was pretty neat.

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spacecase_Prime
spacecase_Prime
Arena Apprentice
• 2mo ago

I think it depends on the tech who ends up with the device. My S8 was repaired in an hour at a local store, and my ZFlip took 3 weeks by mail.

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riya908
riya908
Arena Apprentice
• 2mo ago

Look Samsung phone has the same problem, repairman is not available for help. Service center has a simple solution, just change the board. I tried Fix My Speaker tool, it worked for a while.

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Samsungh8R
Samsungh8R
Arena Apprentice
• 1mo ago

Flip 6 took a month to get fixed via mail and had to buy a new phone in the meantime. If you have Samsung Care plus, you are better off losing your phone than trying to get it fixed IMO.

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Jeremysdad
Jeremysdad
Arena Apprentice
• 2w ago
↵Samsungh8R said:

Flip 6 took a month to get fixed via mail and had to buy a new phone in the meantime. If you have Samsung Care plus, you are better off losing your phone than trying to get it fixed IMO.

This is the (albeit *possibly slightly* immoral) way to go. Especially if your phone is a critical link to the world for you (work, medical, etc), and not just a casual accessory.

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