The Galaxy Note 7 debacle has caused me to lose complete faith in Samsung

This article may contain personal views and opinion from the author.
The Galaxy Note 7 debacle has caused me to lose complete faith in Samsung
The year of 2016 has proven to be one of the most interesting ones for the world of mobile tech. Apple's decision to play it safe the with iPhone 7, Google's release of the Pixel phones and killing of the Nexus brand, and the release of Android Nougat and iOS 10 have all proven to be huge shakeups and changes in the mobile technology landscape. However, among all the headlines and articles, the biggest and most infamous story for the entire year is undeniably that of the Samsung Galaxy Note 7.

Even if you've been living under a rock for the past month and a half, you've still heard some murmurings about what's going on with Samsung's latest iteration of the Galaxy Note line. Back on August 24, we got an official report that a Galaxy Note 7 had exploded for one user while they were charging the phone's battery. This was certainly a scary incident, but at the time we were thinking that this was just a one-time deal. This wasn't the first time we'd heard about phones allegedly catching on fire or exploding to some degree, so we simply chalked this one up as a freak accident. However, as the days and weeks progressed, more and more reports came to light about the Galaxy Note 7 exploding for other users around the world. After more of these incidents popped up, Samsung officially halted all shipments for the Galaxy Note 7 in the US on August 31. Shortly after this halt of shipments, Samsung was forced to issue an official recall on the handset for the 2.5 million units of the phone that they had shipped at the time. 

Throughout the next few weeks, the Internet was bombarded with reports and stories surrounding the Note 7 and its explosive nature. After learning why some Note 7 units have a tendency to explode, we got word that another Note 7 completely destroyed a man's Jeep in Florida, by September 13 more than 70 cases of Note 7 batteries overheating had been reported to Samsung, and the FAA even made it illegal to use a Galaxy Note 7 while on an airplane. The magnitude of issues the Note 7 was causing was unlike anything we'd ever seen before, but there did seem to be some light at the end of the tunnel.

On September 21, sales in the US resumed for the handset with the new replacement units that Samsung had sent out. Various carriers and other retail outlets set up exchange programs for the device, and things were really looking up. However, on the fateful day of September 27, there was a report that one of the replacement models of the Note 7 - where the battery issue had supposedly been fixed - exploded. Throughout the tail end of September and into this month of October, more and more reports made their way online about the new Note 7 handsets that were deemed "safe" were actually anything but.

Today, on October 11, 2016, Samsung has officially discontinued the Galaxy Note 7. And, as a result of this and everything I just recapped, I've lost complete and total faith in Samsung.

That might sound a bit harsh and overkill, but I personally don't think it is at all. Samsung is one of the largest tech giants out there - both in the department of smartphones and other gadgets. Although a recall and safety issues like we saw with the Note 7 isn't something a company like Samsung ever wants to deal with, they should still be completely prepared for such an event if and when it does happen. In the case of the Note 7, that issue did happen and Samsung completely dropped the ball with it. 

Samsung has said that they may make the move to resume sales of the handset at some point in the future. There's no word as to whether or not the latest halt is going to be permanent or not, but even if Samsung does decide to sell the Note 7 again in the near future, I can't imagine too many people out there will be jumping at the gun to be first in line to purchase it. At this point in time, the Note 7 has established itself as the Exploding Phone of 2016. No matter what Samsung tries to do to breath new life into this handset, I think the company is better off cutting their losses and ensuring that no such issues occur with the Galaxy S8.

Even if the company is able to release the Galaxy S8 and Note 8 with no reports of exploding batteries, I still don't think I'm going to be comfortable with purchasing a Samsung product for quite some time. The Note 7 recall has proven to be one of the biggest recalls that we've ever seen in the tech world. Money was lost, property was damaged, and people's lives were put at risk. Taking the Explosive Galaxy Note 7 Saga into consideration, I'd feel much more comfortable spending my dollars elsewhere when it comes time for me to upgrade. And, judging by what we've seen online throughout this whole issue, I have a feeling that that's going to be the mindset for a lot of people for the foreseeable future.

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64GB + microSDXC
  • Battery 3500 mAh



3. perry1234

Posts: 654; Member since: Aug 14, 2012

The thing that is most worrying was : even the replacement units were not safe. I mean , after such a huge safety hazard, at least one hopes that the new units would definitely be a safe bet to buy. Is this the beginning of downfall for Samsung ?

4. drunkenjay

Posts: 1703; Member since: Feb 11, 2013

Samsung blew it big on the note 7 but I wouldn't say i lost faith. Im eagerly waiting on the s8.

6. iC-118

Posts: 260; Member since: Sep 29, 2016

And Apple fans still buying iphones which the phone has caused severals of human deaths. And that's OK. Yeah really... lmao.

53. Dr.Phil

Posts: 2512; Member since: Feb 14, 2011

"Several of human deaths" That's going to need a source. There's only a couple of cases that I have found that were related to the iPhone: One case in which a woman used an unofficial charger to charge her iPhone 5 in China and the other in which a man used an extension cord to charge his iPhone in bed and it was covered by layers of sheets which caused it to overheat.

135. Dr.Phil

Posts: 2512; Member since: Feb 14, 2011

1. I saw the woman who died in the bathtub, but I didn't even attribute that to the iPhone as she had an electronic device that was PLUGGED IN to a wall that fell into a bathtub. You couldn't even blame that on the device itself, as any phone or product would do that. Why would you use your cell phone in the bathtub WHILE it's plugged in to the wall? You can't honestly blame Apple for that, can you? 2. The man who died overnight had, as I mentioned, placed the iPhone under a bunch of blankets which caused it to overheat. While this MAY be attributed to the design of the iPhone 5, I would think it wouldn't be wise to have any device charging under blankets on a bed. 3. The Chinese woman was not using an Apple charger when she was electrocuted: "Follow-up stories in Chinese media report that it was an iPhone 4, not 5, and that Ms. Ma was using a third-party charger, not an original Apple part."

29. Bankz

Posts: 2550; Member since: Apr 08, 2016

Lol, they literally blew it.. Like BOOM!!!!!

7. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

On my first comment about this incident i wondered if this will be the fall of Samsung's mobile division from the top spot...and i believe the transition is slowly taking place. I'm sure most people don't give a damn...but i have never owned a Samsung and i won't be seen with one.

22. 14545

Posts: 1835; Member since: Nov 22, 2011

I am certain this will have a lingering affect on them. It will probably take a few years and a bunch of new devices with no problems before people trust them again. But in time, this will just be a hiccup.

34. Bankz

Posts: 2550; Member since: Apr 08, 2016

This.. Excatly. Though I had the galaxy s2 and note 2 but I've never had one since then. Such aweful phones. Though I heard the s7 was great. From here on, it'll either be the pixels or iphones for me except something truly remarkable comes out of another manufacturer. Moto Z almost did it this year but I'll just wait and see what the next generation brings..

211. BlackhawkFlys

Posts: 931; Member since: May 07, 2014

While this whole exploding Note 7s thing hurt Samsung this year, I think it is good for Samsung products in future. They have learned a lesson... From now on they will be very careful with the QC

11. max1c

Posts: 103; Member since: Oct 11, 2014

This is exactly how I feel about Apple. After bend gate, I completely lost faith in their products. I feel like I can never own another iPhone without being afraid that it will bend and break. #PhonesLivesMatter.

12. bubbadoes

Posts: 1225; Member since: May 03, 2012

i lost it with the s4. then i knew they were out of stream.

13. tiko13

Posts: 20; Member since: Jan 29, 2015

I really hope this will push them into releasing a better S8 than they would have withouth this incident

32. McLTE

Posts: 922; Member since: Oct 18, 2011

In reality, this will push ALL manufacturers to look at what happened and step up their game. I believe that when the smoke clears, the entire phone industry will take a step forward with safety and QC. with all the battery issues popping up across all manufactures, you can bet that the manufacturers are terrified of being the next one - especially those that don't have DEEP pockets like Sammy and Apple.

48. My1cent

Posts: 370; Member since: Jan 30, 2014

I hope it's just the battery not device/parts!

14. newbey123

Posts: 704; Member since: Mar 19, 2012

This will mean the rise of the Pixel XL. Best phablet available now.

26. McLTE

Posts: 922; Member since: Oct 18, 2011

that could very well be true.. but the Pixel is no where near as nice as the Note 7 regarding features and especially design langauge. the Pixel XL looks like a fisherprice toy.. MASSIVE bezels and only a 5.5" screen. Add in some on screen buttons to take up the bottom 1/4" and.. I'm OUT!

16. JMartin22

Posts: 2411; Member since: Apr 30, 2013

"Even if the company is able to release the Galaxy S8 and Note 8 with no reports of exploding batteries, I still don't think I'm going to be comfortable with purchasing a Samsung product for quite some time." That pretty much sums up this article's irrational fear and paranoia if the excessive click-bait headline wasn't enough of a pointer to give it away.

19. parasshah100

Posts: 70; Member since: Jan 01, 2016

Infact this has me hyped up for the next Samsung S phone, the s8. After the Note 7 saga, I bet my money samsung is going to go hard on s8 and take best quality control measures. They might even provide few offers to draw customers in and gain their faith. I am not foolish enough to buy a Note 7 or even keep one if I had it, but I would definitely not say I lost faith in Samsung. This could have happened with any smartphone brand with the highly dense lithium ion batteries and fast charge, Apple is safe as they have none of the two.

103. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The Galxy S hasn't had any problems. So they are goign to do whatever they've been doing. The Note is not the most popular Samsung, nor is it a flagship. The Galaxy S is. The Note can be completely retired or given a new name and it will have the same sells because it is only purchased by a certain group of people. The S sells 3 times what the Note does. Samsung stated they make and sells roughly 1.5M of these per month and they pretty much sell all of them. It is not a high grossing phone model. Whatever Samsung loses they can afford it. People will stand by a company who stands by their product. Samsung will still be selling 300M phones per year as per since 2011. The Note is still going to be the best and only phone in its class. Every flagship has had issues..ALL OF THEM. But no one has gotten much flack as Samsung. Its because all these boys here are afraid of Samsung, because they have the largest market and it will continue for years to come, no matter how much they all flame up about it. In the back of their minds they know this. They is why they resort to mindless banter.

20. kiko007

Posts: 7521; Member since: Feb 17, 2016

I took one look at the title, and thought this was a Ray S article lol. I guess I was pleasantly surprised. Having said that, I never had any faith in them to start with. Research Samsung's roots and some of the s**t they've delved into. Covering up cancer deaths due to negligence. CEO sex scandals. Money laundering to criminal organizations. Top brass getting "no jail time" for federal crimes despite their heinous nature. The list goes on and on, to the point of being absolutely ridiculous. I'm all for corporate agenda, but Samsung is just downright dysfunctional. I have no faith in a company run by heathens. Say what you will about Tim Cook, but the guy isn't an asshole like the PoS running Samsung into the ground.

25. aegislash

Posts: 1536; Member since: Jan 27, 2015

Kiko, I thought the exact thing when I read the title. I'm expecting Ray S to eventually write an article shaming Samsung and telling them that this is what they get for making the headphone jab at Apple during the Note7 event. ;)

33. kiko007

Posts: 7521; Member since: Feb 17, 2016

Lol.....that would be priceless!

23. wando77

Posts: 1169; Member since: Aug 23, 2012

This is very sad news as the note 7 (battery problems aside) is easily the best phone of 2016. For this guy to say he has lost complete faith in samsung over this is a joke. It isn't like this happen regularly with samsung. And as one other user has pointed out, the author doesn't seem bothered about the 5 deaths by iphone electrocution this year. Another garbage article

27. aegislash

Posts: 1536; Member since: Jan 27, 2015

Saying you've lost complete faith is a bit of a stretch, considering this is only the first time something like this has happened. But hey, that's just my opinion.

28. wando77

Posts: 1169; Member since: Aug 23, 2012

We get it phonearena....... you have shares in Apple and want to make sure this really hurts Samsung to counter the fact the iPhone 7 is so bad and lacks a 3.5mm jack. But enough of the exploding note 7 articles already. How about a thousand articles now warning people about death by iphone electrocution?

38. Rocket

Posts: 729; Member since: Feb 24, 2014

Phonearena? You mean iphonearena? Lol

192. greyarea

Posts: 267; Member since: Aug 14, 2015

Suuuper clever. You are so witty. EL OH EL

30. GJ...

Posts: 11; Member since: Aug 31, 2016

And I lost complete faith in Apple .. All those billions of dollars and they can't even upgrade their designs! Oh sorry , you have to wait till their 10th anniversary to get the design upgraded! Who cares about the phone's anniversary! If Apple was true to it's customers they would have upgraded the design this year and again next year for the anniversary. But I guess that would cost them more money ! I can't believe that ! Holding the iPhone 7 plus in your hand is a complete joke, it maybe suitable for 6" screen but certainly not a mere 5.5" screen.. !!!

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