U.S. Consumer Product Safety Commission working with Samsung on official recall of Galaxy Note 7
The Galaxy Note 7 was selling like hotcakes, and the company's shares hit an all-time high days after the unit was released. But then came a couple of reports in succession about the Galaxy Note 7 exploding while charging. And the complaints continue. Just yesterday, we told you about a man in Florida whose Jeep was destroyed by a Galaxy Note 7 that was charging inside the car; just moments before, his wife, eight-year old daughter, and dog were inside the vehicle.
Samsung has halted sales of the device and is not shipping them until replacements are ready to be delivered. The CPSC has concerns about whether offering a replacement is a good enough solution. Meanwhile, the agency is trying to get Samsung to officially recall the phone. By doing this, Samsung would have to file paperwork with some government agencies, and anyone caught selling the phone could be arrested, fined or both. Consumer advocacy group Consumer Reports has already attacked Samsung for not officially recalling the Galaxy Note 7.
Samsung has another problem with the Samsung Galaxy S7 edge. Recently, the device exploded while charging overnight in a home. Yesterday, a lawsuit was filed that involves another Galaxy S7 edge unit that caught on fire in a man's pocket. The victim received painful second and third degree burns and had skin graft surgery.
Samsung will start shipping replacement units on September 21st, with Australia the first country to receive replacements. Special stickers on the barcode featured on the box will be used to distinguish a replacement model from an original Galaxy Note 7 with a possibly defective battery. The CPSC recommends that consumers who are holding on to their Samsung Galaxy Note 7, power it off immediately and bring it back to their carrier to be exchanged for a different phone.
The agency has issued a statement that you can read below.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco