U.S. Consumer Product Safety Commission working with Samsung on official recall of Galaxy Note 7

According to a press statement made by the U.S. Consumer Product Safety Commission, Samsung and the CPSC are in talks that could lead to an official recall of the Samsung Galaxy Note 7. The latest version of Sammy's high-end phablet has exploded while charging a few times, and Samsung has traced the problem to defective batteries inside the device.

The Galaxy Note 7 was selling like hotcakes, and the company's shares hit an all-time high days after the unit was released. But then came a couple of reports in succession about the Galaxy Note 7 exploding while charging. And the complaints continue. Just yesterday, we told you about a man in Florida whose Jeep was destroyed by a Galaxy Note 7 that was charging inside the car; just moments before, his wife, eight-year old daughter, and dog were inside the vehicle.

Samsung has halted sales of the device and is not shipping them until replacements are ready to be delivered. The CPSC has concerns about whether offering a replacement is a good enough solution. Meanwhile, the agency is trying to get Samsung to officially recall the phone. By doing this, Samsung would have to file paperwork with some government agencies, and anyone caught selling the phone could be arrested, fined or both. Consumer advocacy group Consumer Reports has already attacked Samsung for not officially recalling the Galaxy Note 7.

Samsung has another problem with the Samsung Galaxy S7 edge. Recently, the device exploded while charging overnight in a home. Yesterday, a lawsuit was filed that involves another Galaxy S7 edge unit that caught on fire in a man's pocket. The victim received painful second and third degree burns and had skin graft surgery.

Samsung will start shipping replacement units on September 21st, with Australia the first country to receive replacements. Special stickers on the barcode featured on the box will be used to distinguish a replacement model from an original Galaxy Note 7 with a possibly defective battery. The CPSC recommends that consumers who are holding on to their Samsung Galaxy Note 7, power it off immediately and bring it back to their carrier to be exchanged for a different phone.

The agency has issued a statement that you can read below.


source: CPSC

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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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33 Comments

1. manojmcn

Posts: 633; Member since: Jul 16, 2015

Hello PA. Singapore is the first country to get the replacement Note 7 starting on 16th September.

3. techperson211

Posts: 1280; Member since: Feb 27, 2014

Good thing Sammy is fast enough to take actions for the mistake not other OEM who blame the user. #you'reusingitwrong

9. bucky

Posts: 3776; Member since: Sep 30, 2009

Those didn't blow up.

10. submar

Posts: 713; Member since: Sep 19, 2014

How did they react to those devices with iblast feature?

17. Unordinary unregistered

Happened once in a blue moon due to s**tty chargers and third party batteries people use. This is done by the ACTUAL phone itself, as Samsung clearly let the battery fusion process slip through QC, causing Jeeps to light up in flames peoples beds to catch fire in the middle of the night. GG

28. Switch00

Posts: 536; Member since: Sep 04, 2013

Sammy screwed up big time by copying Apple's non removable battery. Better luck next time.

34. chebner

Posts: 249; Member since: Oct 17, 2011

No, just poor execution on Sammy's part. Plenty of other manufacturers don't seem to have issues with nonremovable batteries.

15. cherry.dev

Posts: 107; Member since: Apr 15, 2016

it didn't danger anyone. if their blunder is as dangerous as Samsung's any OEM will take fast actions or rather they HAVE to.

31. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

What does that have to do with the issue at hand? Two weeks after official release is by no means fast. This should've never happened had they simply done proper testing.

2. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

So an official recall would only punish sellers who refuse to return it for replacement, it wouldn't prevent more explosions by better informing consumers, who've already bought it, of the situation?

11. kiko007

Posts: 7493; Member since: Feb 17, 2016

That's a good point. What are they gonna do about the people who refuse to turn in the phone? An interesting conundrum........

24. EC112987

Posts: 1214; Member since: Nov 10, 2014

What if there was a way to "kill" all the devices already sold? So if you decide to keep it, it just wouldn't work lol just a thought

4. darealist

Posts: 107; Member since: Feb 25, 2015

Too late. ISIS operatives already have possession of these South Korean weapons.

5. maherk

Posts: 6770; Member since: Feb 10, 2012

All thanks to the Russians and the American government, who are "fighting" them

14. AlikMalix unregistered

Herk, it was he US that gave them weapons in the 80's - Russians were fighting them during that time.

29. maherk

Posts: 6770; Member since: Feb 10, 2012

If you're from the region, and don't take sides, then you will clearly see how ISIS is funded by both. The Russians want them because they are doing the dirty wars for them against the rebels, and the Americans want them because they regret going out of Iraq and this is their only way to get back here. Plus the more they destabilize the middle east, the better it is for their ally in Israel.

6. vliang86

Posts: 337; Member since: Oct 05, 2015

I stated this before. Samsung Explode gate is way worse than all of iPhone's past issues. I'm a 60% iPhone user and a 40% s7 user.

7. tedkord

Posts: 17311; Member since: Jun 17, 2009

And I've stated it before, they acted on it immediately rather than lying about it and blaming the user. That's the difference.

16. cherry.dev

Posts: 107; Member since: Apr 15, 2016

because this one is dangerous, and their stock took a great dive. they are FORCED to act.

32. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

It's the least they could've done. Proper testing could've prevented this from happening in the first place. Samsung needs to also copy Nokia in how they tested phones in Helsinki.

8. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Wonder if any defective units will get back in circulation? Have to stay clear of eBay on this one.

12. kiko007

Posts: 7493; Member since: Feb 17, 2016

The "Used" market for this phone will go one of two ways. Either no one will buy the used variant out of fear, or you'll be able to get one at an incredible discount. If the discount is good enough........I may pull the trigger on one.

13. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

This is good, get those bombs out of people's hands. It's like a real life version of bomberman out there.

18. nodes

Posts: 1158; Member since: Mar 06, 2014

i can't understand people defending Samsung for this. this is a dangerous blunder, not some scratchgate, bendgate, or whatever gate that doesn't danger people lives. even if Samsung give Note 7 for free to me, i won't take it. it isn't worth the risk.

20. ibend

Posts: 6747; Member since: Sep 30, 2014

what make it serious problem? they act fast, they admit it and try all they can to fix it.. and all the owner need to do is turn it off, bring it to samsung store/ service center/ carrier store... and its just as safe as other smartphones... whats the big deal? its super simple to do that

27. nodes

Posts: 1158; Member since: Mar 06, 2014

because it explodes dude! even FAA ban this thing from being used officially. is that not serious enough? okay i replace my unit, and then what Samsung can do to convince me or guarantee 100% that it won't happen again on the replaced unit? it IS a big deal, man, your safety and those around you are more important than a smartphone.

19. kanagadeepan

Posts: 1246; Member since: Jan 24, 2012

Though I am not against against Samsung (using Vibe P1), but this is a great blunder and their reaction is correct too, but there is NO other way as well.. It is Very dangerous for users, especially who used to charge their phone in their cars.. http://www.gsmarena.com/florida_mans_jeep_goes_up_in_flames_because_of_note7-blog-20421.php

21. ibend

Posts: 6747; Member since: Sep 30, 2014

that's old news and PA already cover it.... check people's comment on this sitehttp://www.androidauthority.com/zenfone-3-deluxe-snapdragon-821-sale-715675/

23. Hoggington

Posts: 356; Member since: Feb 23, 2016

Here's a new rather important tidbit.... Samsung just recently in the last few hours, sent out an email urging people to power down their N7's....just like we heard from the CPSC. Here's the new part.... there was a link in that email to Samsung's official recall info page. http://www.samsung.com/us/note7exchange/?marsLinkCategory=general:general&MKM_RID=0194333892&MKM_MID=7731125&CID=eml-mb-cph-916-1199-emailversion It was also just updated to included this little nugget... "Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Until time of approval, select carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are available." That "pending CPSC approval" is new. Something tells me that the N7 will take a little longer to be reissued. Here in the states at least.

35. mudcat626

Posts: 224; Member since: Jul 13, 2016

It's a shame you have to buy bomb squad gear to charge your phone........

* Some comments have been hidden, because they don't meet the discussions rules.

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