Samsung announces 1 million customers are now using safe Galaxy Note 7 units

Samsung is updating the information about Galaxy Note 7 exchange program almost on a daily basis. Yesterday, the South Korean company announced 57% of customers exchanged their Galaxy Note 7 smartphones in Europe, while earlier this week Samsung stated the more than 60% customers in the US did the same thing.

Today, a new update by Samsung indicates that around 1 million customers globally are now using the new, safe Galaxy Note 7 replacements the company started to ship last week. Among them, there are 150,000 Chinese consumers who use the safe Galaxy Note 7 smartphones.

In the same statement, Samsung promises to investigate each complain coming from Chinese customers who claim their supposedly safe Galaxy Note 7 units are overheating or their batteries are draining too fast. The company also states that the few cases it has already looked into do not suggest that the battery is at fault for any of the exploding Galaxy Note 7 replacements.

Even if these cases are not related to the phone's battery, it's quite damaging for Samsung to continue to make headlines with these faulty Galaxy Note 7 units.

Samsung will resume Galaxy Note 7 sales in South Korea on October 1 after completing the exchange program in the country. The smartphone won't go on sale in other countries like the North America and Europe until late October or early November.

About 2.5 million Galaxy Note 7 phones have been formerly recalled earlier this year. This means that there are still more than a half device that must be exchanged in the coming days.

Story timeline



2. Mxyzptlk unregistered

I don't believe it.

12. meanestgenius

Posts: 22280; Member since: May 28, 2014

You wouldn't.

34. piyath

Posts: 2445; Member since: Mar 23, 2012

We can't believe how Samsung failed so hard! LOL

37. meanestgenius

Posts: 22280; Member since: May 28, 2014

I don't care about Samsung, and I certainly don't care what you do and do not believe. LOL.

31. kryme

Posts: 469; Member since: Oct 24, 2013

U don't have to

32. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Even if Samsung says 1 + 1 = 2 you wouldn't believe them.

3. Unordinary unregistered

That are overheating and braining battery

8. Rich123

Posts: 88; Member since: Oct 30, 2014


13. meanestgenius

Posts: 22280; Member since: May 28, 2014

What's "braining battery"? Is that some new, faster form of battery drain?

35. piyath

Posts: 2445; Member since: Mar 23, 2012

U 10 yrs old ryt?

38. meanestgenius

Posts: 22280; Member since: May 28, 2014

Considering how you type, I should be asking you that question, kid.

6. acruzlu unregistered

Why are people complaining about battery drain? Your battery drains when you use it, common sense folks.

7. bubbadoes

Posts: 1225; Member since: May 03, 2012

nice headline. then based off of the large number of note 7'S SOLD and how samsung boasted, then that leaves a lot of user's with defective devices.. if only 1 million are SAFE! lol not good!

9. ctdog4748

Posts: 797; Member since: Mar 05, 2016

The Note 7 disaster is the beginning of the end of Samsung. Squeezed by Chinese handsets in the low and mid-range market, and unable to compete on the high end with Apple and Apples legions of fans. Samsung will go the way of Blackberry, or the mobile division will be swallowed up by a Chinese phone vendor.

20. LetsBeHonest

Posts: 1548; Member since: Jun 04, 2013

Nope... Firstly, smartphones are just one division of Samsung. Secondly, i don't think this wont be enough to put down the giant. Finally, both of our statements (the second one) are just pure assumptions. I Guess Time will tell... And as a tech fan (also not a Samsung user) i don't want to see Samsung die like that and Apple being the only king and ruling (monopoly).

21. TreyTreyTaylor

Posts: 728; Member since: Dec 21, 2010

How dumb you are. Samsung ain't going nowhere.

26. CreeDiddy

Posts: 2254; Member since: Nov 04, 2011

I can see the headlines.....Apple sold 1 million 7 Plus's in 2 hours of preorders being available.

40. acheelis1

Posts: 4; Member since: Sep 30, 2016

Samsung galaxy note 7 looking very pretty phone but I think the best company check his handset correctly people who believe ur brand in this time disappointed guys please check ur phones then launch it Samsung company

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