Samsung announces 1 million customers are now using safe Galaxy Note 7 units18
Samsung is updating the information about Galaxy Note 7 exchange program almost on a daily basis. Yesterday, the South Korean company announced 57% of customers exchanged their Galaxy Note 7 smartphones in Europe, while earlier this week Samsung stated the more than 60% customers in the US did the same thing.
Today, a new update by Samsung indicates that around 1 million customers globally are now using the new, safe Galaxy Note 7 replacements the company started to ship last week. Among them, there are 150,000 Chinese consumers who use the safe Galaxy Note 7 smartphones.
In the same statement, Samsung promises to investigate each complain coming from Chinese customers who claim their supposedly safe Galaxy Note 7 units are overheating or their batteries are draining too fast. The company also states that the few cases it has already looked into do not suggest that the battery is at fault for any of the exploding Galaxy Note 7 replacements.
Even if these cases are not related to the phone's battery, it's quite damaging for Samsung to continue to make headlines with these faulty Galaxy Note 7 units.
Samsung will resume Galaxy Note 7 sales in South Korea on October 1 after completing the exchange program in the country. The smartphone won't go on sale in other countries like the North America and Europe until late October or early November.
About 2.5 million Galaxy Note 7 phones have been formerly recalled earlier this year. This means that there are still more than a half device that must be exchanged in the coming days.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco