Samsung investigating complaints about overheating Galaxy Note 7 replacements76
The first reports about exploding Galaxy Note 7 units appeared in the press soon after the phone's launch back in August. Since then, Samsung has been living a nightmare that doesn't seem to end even if the South Korean company assures customers that the new Galaxy Note 7 phones are perfectly safe to use.
Samsung plans to end the exchange program in early October and resume Galaxy Note 7 sales worldwide by the end of next month. However, it appears that the presumably safe Galaxy Note 7 replacements that Samsung has been giving to those with faulty phones are not as safe after all.
Unfortunately, some consumers who exchanged their phones for a new Galaxy Note 7 have had problems with the battery, which is either overheating or draining unusually fast (or both). But let's not jump to conclusions and wait for Samsung to investigate these issues.
There have been several cases reported in the United States and South Korean in the last couple of days, so they don't seem to be isolated. As a matter fact, Samsung admitted that one of these units is faulty and offered to replace the device with another one.
In a statement issued earlier today, Samsung said that “there have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern.”
The company also added that the new Galaxy Note 7 replacements are safe to use and that “in normal conditions, all smartphones may experience temperature fluctuations.”
The good news is the South Korean company is taking all these complaints seriously and is now working to resolve individual cases directly through its customers service, but also via warranty process. We'll update on the matter as we get more details.
source: The Wall Street Journal
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco