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Samsung investigating complaints about overheating Galaxy Note 7 replacements

posted by Cosmin V. / Sep 28, 2016, 2:44 PM

Samsung investigating complaints about overheating Galaxy Note 7 replacements

The first reports about exploding Galaxy Note 7 units appeared in the press soon after the phone's launch back in August. Since then, Samsung has been living a nightmare that doesn't seem to end even if the South Korean company assures customers that the new Galaxy Note 7 phones are perfectly safe to use.

Samsung plans to end the exchange program in early October and resume Galaxy Note 7 sales worldwide by the end of next month. However, it appears that the presumably safe Galaxy Note 7 replacements that Samsung has been giving to those with faulty phones are not as safe after all.

Unfortunately, some consumers who exchanged their phones for a new Galaxy Note 7 have had problems with the battery, which is either overheating or draining unusually fast (or both). But let's not jump to conclusions and wait for Samsung to investigate these issues.

There have been several cases reported in the United States and South Korean in the last couple of days, so they don't seem to be isolated. As a matter fact, Samsung admitted that one of these units is faulty and offered to replace the device with another one.

In a statement issued earlier today, Samsung said that “there have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern.”

The company also added that the new Galaxy Note 7 replacements are safe to use and that “in normal conditions, all smartphones may experience temperature fluctuations.”

The good news is the South Korean company is taking all these complaints seriously and is now working to resolve individual cases directly through its customers service, but also via warranty process. We'll update on the matter as we get more details.

Samsung Galaxy Note 7

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source: The Wall Street Journal

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77 Comments

1. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

I'm avoiding all Samsung battery operated products for a year lol.

posted on Sep 28, 2016, 2:45 PM 13

4. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

I'm avoiding Samsung until they use IPS displays and removable batteries so I can replace it with a different brand that doesn't explode.

posted on Sep 28, 2016, 3:04 PM 5

7. maherk

Posts: 6767; Member since: Feb 10, 2012

Soon you will start avoiding all OEM's flagships, because everyone will move to OLED panels eventually.

posted on Sep 28, 2016, 3:18 PM 28

10. darkkjedii

Posts: 30960; Member since: Feb 05, 2011

Apple supposedly will make the move next year. He didn't get the memo, IPS is a dying breed. Guess who will make some of those iPhone 8 displays lol.

posted on Sep 28, 2016, 3:24 PM 25

20. maherk

Posts: 6767; Member since: Feb 10, 2012

I am mostly likely jumping ships next year, I have this feeling that Apple didn't care that much about this year's sales and they will deliver "bigly" next year.

posted on Sep 28, 2016, 3:42 PM 2

34. darkkjedii

Posts: 30960; Member since: Feb 05, 2011

I'm down for an iphone 8, as long as I like the design, and we get some actual multitasking for once.

posted on Sep 28, 2016, 4:25 PM 6

38. Unordinary unregistered

Most likely the same people who make the Apple Watch OLED screen.

posted on Sep 28, 2016, 4:29 PM 0

39. therealestmc

Posts: 679; Member since: Jul 23, 2012

LG can also make those panels so Samsung is not the only one.

posted on Sep 28, 2016, 4:38 PM 0

40. darkkjedii

Posts: 30960; Member since: Feb 05, 2011

Hence the word "some". Where did I use "only one"?

posted on Sep 28, 2016, 4:57 PM 4

11. kiko007

Posts: 7493; Member since: Feb 17, 2016

This^^.

posted on Sep 28, 2016, 3:24 PM 2

28. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

If every manufacturer moves to AMOLED then everyone will have to replace their phone every year or so because the screen will become garbage after several months of burn-in. If you like to throw away your money that's fine by me, but I prefer to use my phones for 2-3 years between upgrades (without a drastically degraded display). IMO That would be a big win for the smartphone manufacturers and a huge loss for us consumers.

posted on Sep 28, 2016, 4:09 PM 2

29. maherk

Posts: 6767; Member since: Feb 10, 2012

My mom's Galaxy Alpha has no issues with it's screen at all. My father and mother in laws still enjoy their Note 3 and Note 2's screens with zero issues. I don't think Apple are that stupid to make the switch if OLED screens still had the issues they were known for 4-5 years ago

posted on Sep 28, 2016, 4:12 PM 10

33. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

They were stupid enough to tell us they would never make a phone with a screen larger than 4" and they were stupid enough to give us those cockamamie excuses for why they removed the headphone jack. I wouldn't put anything "stupid" past them.

posted on Sep 28, 2016, 4:21 PM 0

37. maherk

Posts: 6767; Member since: Feb 10, 2012

Removing the 3.5mm isn't a stupid move for a company like Apple. Yes it sucks for us the costumers, but it is a gold mine for them. Check this video out and you ll get my point. And no I am not defending their move, I think it was a cocky move based on their greed, but it is what it is. https://youtu.be/PmTSN4zWeQ0

posted on Sep 28, 2016, 4:29 PM 0

65. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

I shared this video on my FB wall a week back and everyone seems to be ignoring it. Lol.

posted on Sep 28, 2016, 10:47 PM 0

36. darkkjedii

Posts: 30960; Member since: Feb 05, 2011

Tech advances bro. He didn't get that memo either.

posted on Sep 28, 2016, 4:26 PM 2

43. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

The problems don't end with the mobile division. They have other problems brewing. http://money.cnn.com/2016/09/28/news/samsung-cpsc-washing-machine-explosion-reports/index.html?sr=twCNN092816samsung-cpsc-washing-machine-explosion-reports1044PMVODtopLink&linkId=29311417

posted on Sep 28, 2016, 6:36 PM 1

46. ibend

Posts: 6747; Member since: Sep 30, 2014

out of all time, why it's happening now? lol... they also write: Samsung also said its customers "have completed hundreds of millions of loads without incident since 2011." ("hundreds of millions of loads without incident", doesn't sound right... somehow :-/)

posted on Sep 28, 2016, 7:08 PM 2

47. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

All those loads and yet it seems like nothing compared to what Tim Cook's been busting on Steve Jobs' grave since he took over the company.

posted on Sep 28, 2016, 7:18 PM 2

44. lyndon420

Posts: 6714; Member since: Jul 11, 2012

While you're at it, avoid using any of their top load washing machines lol. Do your laundry on delicate or risk it blowing up on you. Front loads are apparently ok.

posted on Sep 28, 2016, 6:41 PM 0

69. CellieCell

Posts: 150; Member since: Apr 14, 2010

This is Steve Jobs doing. Anyone recall when he said "I'm gonna go nuclear on Samsung" I'm sure he has some people just waiting for the right moment to sabotage Samsung's product to spoil they're names, since Samsung has surpassed apple many years ago.

posted on Sep 29, 2016, 2:36 AM 1

2. JesseJames

Posts: 226; Member since: Feb 22, 2015

A friend of mines got his replacement note 7 last week and was quick to complain that his phone was getting unusually warm compared to the previous one. I was gonna get a note 7 for my secondary line but I think I will just hold out for a little while longer.