Samsung investigating complaints about overheating Galaxy Note 7 replacements


The first reports about exploding Galaxy Note 7 units appeared in the press soon after the phone's launch back in August. Since then, Samsung has been living a nightmare that doesn't seem to end even if the South Korean company assures customers that the new Galaxy Note 7 phones are perfectly safe to use.

Samsung plans to end the exchange program in early October and resume Galaxy Note 7 sales worldwide by the end of next month. However, it appears that the presumably safe Galaxy Note 7 replacements that Samsung has been giving to those with faulty phones are not as safe after all.

Unfortunately, some consumers who exchanged their phones for a new Galaxy Note 7 have had problems with the battery, which is either overheating or draining unusually fast (or both). But let's not jump to conclusions and wait for Samsung to investigate these issues.

There have been several cases reported in the United States and South Korean in the last couple of days, so they don't seem to be isolated. As a matter fact, Samsung admitted that one of these units is faulty and offered to replace the device with another one.

In a statement issued earlier today, Samsung said that “there have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern.”

The company also added that the new Galaxy Note 7 replacements are safe to use and that “in normal conditions, all smartphones may experience temperature fluctuations.”

The good news is the South Korean company is taking all these complaints seriously and is now working to resolve individual cases directly through its customers service, but also via warranty process. We'll update on the matter as we get more details.

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77 Comments

1. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

I'm avoiding all Samsung battery operated products for a year lol.

4. PHYCLOPSH

Posts: 654; Member since: Jun 28, 2014

I'm avoiding Samsung until they use IPS displays and removable batteries so I can replace it with a different brand that doesn't explode.

7. maherk

Posts: 7007; Member since: Feb 10, 2012

Soon you will start avoiding all OEM's flagships, because everyone will move to OLED panels eventually.

10. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

Apple supposedly will make the move next year. He didn't get the memo, IPS is a dying breed. Guess who will make some of those iPhone 8 displays lol.

20. maherk

Posts: 7007; Member since: Feb 10, 2012

I am mostly likely jumping ships next year, I have this feeling that Apple didn't care that much about this year's sales and they will deliver "bigly" next year.

34. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

I'm down for an iphone 8, as long as I like the design, and we get some actual multitasking for once.

38. Unordinary unregistered

Most likely the same people who make the Apple Watch OLED screen.

39. therealestmc

Posts: 679; Member since: Jul 23, 2012

LG can also make those panels so Samsung is not the only one.

40. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

Hence the word "some". Where did I use "only one"?

11. kiko007

Posts: 7520; Member since: Feb 17, 2016

This^^.

28. PHYCLOPSH

Posts: 654; Member since: Jun 28, 2014

If every manufacturer moves to AMOLED then everyone will have to replace their phone every year or so because the screen will become garbage after several months of burn-in. If you like to throw away your money that's fine by me, but I prefer to use my phones for 2-3 years between upgrades (without a drastically degraded display). IMO That would be a big win for the smartphone manufacturers and a huge loss for us consumers.

29. maherk

Posts: 7007; Member since: Feb 10, 2012

My mom's Galaxy Alpha has no issues with it's screen at all. My father and mother in laws still enjoy their Note 3 and Note 2's screens with zero issues. I don't think Apple are that stupid to make the switch if OLED screens still had the issues they were known for 4-5 years ago

33. PHYCLOPSH

Posts: 654; Member since: Jun 28, 2014

They were stupid enough to tell us they would never make a phone with a screen larger than 4" and they were stupid enough to give us those cockamamie excuses for why they removed the headphone jack. I wouldn't put anything "stupid" past them.

37. maherk

Posts: 7007; Member since: Feb 10, 2012

Removing the 3.5mm isn't a stupid move for a company like Apple. Yes it sucks for us the costumers, but it is a gold mine for them. Check this video out and you ll get my point. And no I am not defending their move, I think it was a cocky move based on their greed, but it is what it is. https://youtu.be/PmTSN4zWeQ0

65. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

I shared this video on my FB wall a week back and everyone seems to be ignoring it. Lol.

36. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

Tech advances bro. He didn't get that memo either.

43. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

46. ibend

Posts: 6747; Member since: Sep 30, 2014

out of all time, why it's happening now? lol... they also write: Samsung also said its customers "have completed hundreds of millions of loads without incident since 2011." ("hundreds of millions of loads without incident", doesn't sound right... somehow :-/)

47. PHYCLOPSH

Posts: 654; Member since: Jun 28, 2014

All those loads and yet it seems like nothing compared to what Tim Cook's been busting on Steve Jobs' grave since he took over the company.

44. lyndon420

Posts: 6868; Member since: Jul 11, 2012

While you're at it, avoid using any of their top load washing machines lol. Do your laundry on delicate or risk it blowing up on you. Front loads are apparently ok.

69. CellieCell

Posts: 154; Member since: Apr 14, 2010

This is Steve Jobs doing. Anyone recall when he said "I'm gonna go nuclear on Samsung" I'm sure he has some people just waiting for the right moment to sabotage Samsung's product to spoil they're names, since Samsung has surpassed apple many years ago.

2. JesseJames

Posts: 226; Member since: Feb 22, 2015

A friend of mines got his replacement note 7 last week and was quick to complain that his phone was getting unusually warm compared to the previous one. I was gonna get a note 7 for my secondary line but I think I will just hold out for a little while longer.

77. epdm2be

Posts: 827; Member since: Apr 20, 2012

Isn't an S7 Edge the better option now? Mostly the same hardware without the pen. Or is there another reason to opt for the Note?

3. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

And the cycle goes on. May the unfortunate find the right path and see the light.

5. EC112987

Posts: 1216; Member since: Nov 10, 2014

If you use your phone while it's charging I'm sure it'll heat up

6. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

Mine works great, stays cool as you'd expect, even will charging. I'm looking forward to the Note 8, but first the mighty Gear S3.

9. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Luckily you're an objective tech reviewer and not a fan boy. SMDH

51. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Calling darkkjedii a fanboy means you're either new to this site, or just plain stupid.

52. meanestgenius

Posts: 22423; Member since: May 28, 2014

I say the latter.

61. darkkjedii

Posts: 31533; Member since: Feb 05, 2011

It burns his butt, to see the truth posted.

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