Owner of new, 'safe' Galaxy Note 7 claims his device exploded (UPDATE: images)

Samsung's much-publicised Galaxy Note 7 recall was announced earlier this month just as the phablet was due to hit the Chinese market. Since the China-bound models employed Amperex Technology Ltd (ATL) batteries rather than problematic Samsung SDI components, this variant was deemed as 'safe'. Indeed, ATL has since assumed responsibility for most if not all batteries found inside replacement Note 7 handsets worldwide. The whole recall could be in major doubt if one of these newer Note 7 devices was found to be a fire hazard, and now, one China-based owner says his just-purchased handset has exploded. 

Chinese Note 7 owner Hui Renjie says he purchased his note over at JD.com this weekend and it arrived Monday morning. Details of what happened next are scant, but we've heard enough of these stories to have a rough idea. The episode has apparently left him with two burned fingers and a damaged MacBook to go with his presumably totaled Note 7.

He was then visited by a Samsung rep who offered to take the handset away, to which Hui declined. According to Bloomberg, the customer says he doesn't trust Samsung to disclose the cause of the fire, and wishes to publicize the problem. Samsung is said to be still in contact with the customer, though it's unclear if a resolution has yet been reached. 

A previous incident of an exploding Note 7 in China was found to have been caused by external heat. But trust in Samsung throughout China, as with most of the world right now, is not particularly high.

Until the full details of this new situation are brought light, there should be no reason for owners of safe Galaxy Note 7 devices to worry. With that said, if there is found to be an issue with these new devices, a second recall would be on the cards, and Samsung's depleted reputation could be in line for an even bigger hit. 

Update: Courtesy of CNN, a couple of images of Hui's Note 7 and injured MacBook can be seen in the gallery below. Incidentally, the device's packing includes the little black box that would suggest a safe device. Additionally, when we typed the depicted IMEI into Samsung's recall checker, the subsequent message identified Hui's device as a safe one:

source: Bloomberg, CNN

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

It blows.

2. MaesterLove unregistered

Nothing surprising here. Samsung uses low quality materials in their devices.

6. bolosantosi

Posts: 103; Member since: Sep 20, 2016

Nice joke

8. MaesterLove unregistered

Samsung fans in denial.

15. acruzlu unregistered

Wait for a Samsung confirmation before assuming Samsung fans are in denial. Are apple fans going to deny how bad apple is when someone died from their phone blowing up?

72. marorun

Posts: 5029; Member since: Mar 30, 2015

Got to agree with you there. not a single person ever died from a faulty Samsung phone. many died because of iPhone exploding , burning or by electrocution. Still got to agree Samsung like Apple tend to cut round corner in quality departement since a few years.

96. maherk

Posts: 6879; Member since: Feb 10, 2012

Is it me the usb cable's color is silver instead of Samsung's white?

132. sissy246

Posts: 7115; Member since: Mar 04, 2015

I didn't see that before, yes it is.

139. caesantos

Posts: 90; Member since: Feb 27, 2014

So it's not a Samsung's cable...

125. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Someone died? when? You know what just link me.

130. amats69

Posts: 1527; Member since: Nov 12, 2012

nah..even if samsung confirms that u and ur gang will still in denial mode....ask trojan horse.

180. piyath

Posts: 2445; Member since: Mar 23, 2012

Oh don't go off the topic here buddy...... This is happening right now, as we speak, like an epidemic, mass destruction, hundreds of devices withing few weeks. This is not just a manufacturing defect of a random handset or two. This is a defect on the company as a whole top to bottom. Their ego, their attitude and their vision. Mainly their vision of earning money by competing in a shameless manner with other companies (mainly Apple) copying others and using substandard poor technology in their electronics (their washing machines are also blowing up as we speak). Even exchanged devices exploding, over heating and battery draining fast. Batteries are draining while you are looking at the battery icon or even when the phone is charging it self..!! LOL Not to mention their GG5 fail, Lagwiz, ram management issues. LOLLLLL!! Seriously people are really disappointing for the fact that they got deceived by a multi billion dollar company by showing off some useless flashy gimmicks. You know why Apple hasn't implemented this fast charging and wireless charging yet?? Because they don't like to tarnish their name by adding half baked technology for the sake of competing others and gain the upper hand. Quality should be the every company's heart of vision period. And when Apple does add a new tech feature to the iPhone it just works like a charm just like they advertised it. Really disappointing to see how a major electronic giant fails in such fundamental areas like the battery. My S7 over heats while fast charging too. Thus I don't use that feature ever. I'M NOT A FANBOY. I have a Galaxy S7 and an iPhone 5. I wrote this comment to confront who are defending and trying to protect or cover up faults of Samsung.

32. trojan_horse

Posts: 5868; Member since: May 06, 2016

Because your claim is utterly false. Samsung's materials are always of latest tech, and their flagships have always had the highest manufacturing cost.

36. MaesterLove unregistered

Then why did they explode if they have the highest manufacturing cost? Another Samsung fan in denial.

45. trojan_horse

Posts: 5868; Member since: May 06, 2016

Some Note7 explode due to defective battery units. That has nothing to do with manufacturing cost. Take a look back at 2015. Can you tell any smartphone released last year which was more advanced or had a higher manufacturing cost than the Galaxy S6 Edge+ or the Note5?

54. MaesterLove unregistered

And yet those advanced phones lagged badly.

59. trojan_horse

Posts: 5868; Member since: May 06, 2016

Spew whatever you want, but they do not lag in the sense of major slow-down. Just few hiccups here and there, and that happens to ALL devices out there. None are perfect or 100% lag-free. Most of the professional reviews have consistently rated Samsung's flagships at the top! Deal with it.

61. MaesterLove unregistered

Those reviewers are paid by Samsung. Samsung Note 7 lost badly to one year old iPhone 6s in speed test by XDA. I will trust XDA over a fanboy like you.

77. marorun

Posts: 5029; Member since: Mar 30, 2015

lol those speed test are useless. what really usefull is the fact thats iPhone tend to bug much more often ( app closing by itself , phone crash ) than any android phone currently on the market. as for lag i have to agree Samsung phone tend to be a bit more laggy. My lg g5 has no lag at all not even micro one.

157. ramdroid

Posts: 135; Member since: May 21, 2016

And iPhone 7 list to 1 year old Nexus with android 7 And on bar with a 400 $ op3 What's your point?

70. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

I hate to go against you, but samsungs lag hard. Posted from my note 7. :/

134. sissy246

Posts: 7115; Member since: Mar 04, 2015

Stay off the xxx sites lol

81. therealestmc

Posts: 679; Member since: Jul 23, 2012

Well, I haven't seen any lag on my iPhone 7 Plus. This is the smoothest phone I have ever had, both iOS and android.

97. tedkord

Posts: 17357; Member since: Jun 17, 2009

And I've not seen any in my Note 7, the smoothest, best phone I've ever owned (iOS or Android). Anecdotal evidence is much easier! Maybe I'll try the your other tactics, to see if they're ready, too. IPhone reviews are paid by Apple. Yep, really easy.

158. ramdroid

Posts: 135; Member since: May 21, 2016

Have u tried a nexus?

184. raywonder

Posts: 30; Member since: Apr 11, 2016

s6 Edge+ runs smooth and is beautiful. I was surprised that TOuchWiz ran that way since my whole life i've heard that it was very laggy.

74. marorun

Posts: 5029; Member since: Mar 30, 2015

manufacturer defect. Defect in the developpement of the device. Who know. not like other big OEM did not had a big share of faulty device before. IPhones even killed ppl by exploding.

83. Unordinary unregistered

Which is why they are exploding left and right lmfaooooooooooo0o0o0o0o00o0oo0o0o. Oh god the denial in you loyalists is amazing hahahahah

167. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

"Oh god the denial in you loyalists is amazing" Just like when you deny when Apple has issues?

* Some comments have been hidden, because they don't meet the discussions rules.

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