Leaked memo says third party iPhone screen repairs will no longer void the rest of your warranty

Leaked memo says third party iPhone screen repairs will no longer void the rest of your warranty
So let's say that you drop your iPhone and crack the screen. As you dry the tears from your eyes, you see a little shop offering a great deal on screen repairs. In the past, having a third party repair your iPhone screen would mean that your warranty was voided. But that might not be the case any longer if a leaked memo from Apple is legit. If the memo is the real thing, having a third-party screen adorn your iPhone would no longer automatically preclude you from having other issues covered by a valid warranty.

According to the leaked memo, Apple will pay for whatever repairs of non-screen issues are covered. That stands even if you had the screen previously fixed by that little place in between the sub shop and the comic book store. The change will take effect on both the standard one-year new product warranty, or extended AppleCare warranty coverage.

If a third party component causes the repair to fail, Apple will ask the customer to pay the out of warranty price to replace that part in order to fix the original problem. The alleged change to the warranty covers third party displays only, which means that authorized service providers will still refuse to handle repairs related to the use of other third party parts and components.

We expect that Apple will issue a proper press release when it is ready to share this news to the public.

source: MacRumors

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23 Comments

1. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

This doesn't make much sense because Apple has a history of killing iPhones repaired by third parties. They have also successfully blocked legislation allowing third party repairs and are apparently going to try to block the new "right to repair" bill. https://www.macrumors.com/2017/02/14/apple-fight-right-to-repair/

3. kiko007

Posts: 7493; Member since: Feb 17, 2016

Sigh........ "because EVERY COMPANY has a history of killing PHONES repaired by third parties." FTFY Repair profitability aside, the liability of a faulty repair causing further problems and possible litigation against Apple/any other company is enough of a reason to advocate counter litigation on the part of the manufacturer. If people here have any common sense AT ALL, they'd understand why companies like Apple take the position they do. Then again....... this site is full of idiots, so I'm guessing common sense isn't in abundance here. Whatever.....let the Apple hate train chug along.

7. Finalflash

Posts: 4063; Member since: Jul 23, 2013

LOL, love how you iFans bend over backwards for Apple. Screen repairs are a joke, for the most part, and 3rd parties are more than capable of doing it. Apple or any other company will never be held liable in case of a faulty 3rd party repair causing an issue, only an idiot would make that excuse. Even Apple didn't make that excuse, they stated that lithium batteries exploding during repair was a danger as the basis of their blockade of 3rd party repairs (which is still stupid, but less stupid than your argument). If you had any common sense at all, you would understand why companies like (or pretty much only) Apple would want to stop 3rd party repairs.....MONEY. But hey, this site is full of idiotic iFans who will defend Apple to death even if it means less chances of their broken screened iPhones getting fixed at a competitive rate. Edit. I don't know what is wrong with the comment system on this site but this is in response to comment #3....

8. bucky

Posts: 3776; Member since: Sep 30, 2009

What about those places that use terrible quality 3rd party displays? There's a benefit to having tight control. Also to be honest Apple repair costs are maybe $20 more than the 3rd party places. You bend over every year buying a phone that won't get any support at all (software or hardware) but from 3rd party places so maybe you have trouble understanding this.

10. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Well I just repair it myself if its possible, most phones from Sony, Google, LG and several others are fairly modular internally. As long as they don't use too much glue it is pretty doable. Also, I just get a new phone every year and sell the previous model even if it is damaged. I don't really spend much money on anything but tech anyway. Finally, that BS about 3rd party displays is another reason why legislation is being passed for Apple to make available repair components. Knowing Apple, what they will do is just price the individual components at the same price Apple repairs (like the a-hole printer companies, etc. do) and then force out the competition that way as well. Also, kind of ironic you think 3rd party display replacements will be terrible. I don't think you can mess up a 720pish display enough these days. I mean, to say that it is terrible quality is hilarious since it was invented in the 90s. I mean we aren't talking about qHD or AMOLED displays here remember, this is Apple stuff....last known as cutting edge about a decade ago.

19. cmdacos

Posts: 4099; Member since: Nov 01, 2016

"What about those places that use terrible quality 3rd party displays?" Not sure you will be able to tell a difference...

9. kiko007

Posts: 7493; Member since: Feb 17, 2016

"LOL, love how you iFans bend over backwards for Apple." Kind if like you're doing to criticise them? Seriously bro....who hurt you? "Screen repairs are a joke, for the most part, and 3rd parties are more than capable of doing it." A) Never questioned their capabilities. In fact, I'm pretty sure they SHOULD be better at it considering they specialize in specific areas. B) This is about LIABILITY litigation. Liabilities aren't incurred often, but in the case it does, such actions are required to protect from potential lawsuits. "Apple or any other company will never be held liable in case of a faulty 3rd party repair causing an issue, only an idiot would make that excuse." Tell that to them and their lawyers....not me. "Even Apple didn't make that excuse, they stated that lithium batteries exploding during repair was a danger as the basis of their blockade of 3rd party repairs (which is still stupid, but less stupid than your argument)." Love to see your documentation/source of said announcement.....otherwise this comment is a lot like you, full of s**t. "If you had any common sense at all, you would understand why companies like (or pretty much only) Apple would want to stop 3rd party repairs.....MONEY" Read the first f**king line of the post you idiot....Jesus Christ you're dumb. "But hey, this site is full of idiotic iFans who will defend Apple to death even if it means less chances of their broken screened iPhones getting fixed at a competitive rate." When my screen breaks, I get a new phone free of charge because I have AppleCare. At least I think that's how it works (I don't break many phones). And if a few hundred dollars is choking you that badly, I feel sorry for you. There's nothing "competitive" about any of this. If these third-party repair agencies can undercut Apple, that's great. I don't care, because I live 10 miles away from an Apple Store. I'd rather have the repairs done officially as per my preferences.

11. Finalflash

Posts: 4063; Member since: Jul 23, 2013

"Love to see your documentation/source of said announcement.....otherwise this comment is a lot like you, full of s**t." Well since reading isn't exactly easy for you, I guess I will research for you.https://9to5mac.com/2017/02/15/apple-nebraska-right-to-repair/ "Read the first f**king line of the post you idiot....Jesus Christ you're dumb." Original post: "Repair profitability aside, the liability of a faulty repair causing further problems and possible litigation against Apple/any other company is enough of a reason to advocate counter litigation on the part of the manufacturer. If people here have any common sense AT ALL, they'd understand why companies like Apple take the position they do." I think YOU need to read the rest of your post which clearly implies otherwise. Also, no need to call Jesus dumb, that's just not nice. Also, I get it, you iFans on this site like to think you are rich and what not because you bought a phone on contract or whatever. You also like to think that everyone else is just as stupid with their money. But you have to understand, you're wrong. People don't have money to waste that easily and they likely aren't all rich enough to throw money around like that. When you fight for legislation like this, you aren't doing it for yourself, but those less fortunate than you. That sense of humanity and camaraderie is what makes sure that everyone is taken care of. And it is the most necessary element in today's world. To promote that is in your best interest, believe it or not, because the corporations don't give two s**ts about you.

15. kiko007

Posts: 7493; Member since: Feb 17, 2016

"Also, I get it, you iFans on this site like to think you are rich and what not because you bought a phone on contract or whatever." Oh God.....I know where this is going. "You also like to think that everyone else is just as stupid with their money." Totally stupid with MY money. Money I MYSELF EARNED....not you. why are you so invested in the wallets of others? I'll say it again..... pathetic. "But you have to understand, you're wrong. People don't have money to waste that easily and they likely aren't all rich enough to throw money around like that." A) That's not my problem. B) Don't break your phone then. You won't need a screen replaced if you take proper care of it. I haven't broken a phone screen in years and I can afford a new phone every week if I really wanted one. C) Did you even read the article or what? "When you fight for legislation like this, you aren't doing it for yourself, but those less fortunate than you. That sense of humanity and camaraderie is what makes sure that everyone is taken care of." Don't give me that bull. Humans are preconditioned to do for themselves, you aren't fighting for some feigned justice man. At most this will cost an extra twenty dollars lol, and I'm not even against third-party repair agencies at all. All I was saying was that companies covering their asses is to be expected and NOT JUST APPLE BEING EVIL LIKE THE MAJORITY OF YOU SEEM TO BELIEVE BECAUSE YOU'RE IDIOTS. "And it is the most necessary element in today's world. To promote that is in your best interest, believe it or not, because the corporations don't give two s**ts about you." You're right and I'm well aware that Apple doesn't give a s**t about me as a consumer. However, neither do these so called "misfortune" souls that can't pay the extra beans to get their screen fixed. Do you give a s**t about Apple customers? Hell no, you'd just a readily laugh at them than help them. So take that self-righteous nonsense and feed it to your kid, not another adult. I can count the number of times on my hand that any of you have offered assistance to anyone else here, lmfao at that "best interest" BS.

21. liberalsnowflake

Posts: 273; Member since: Feb 24, 2017

Triggered

22. kiko007

Posts: 7493; Member since: Feb 17, 2016

Considering your username....of course you're triggered by my comments :D.

23. yyzamin

Posts: 382; Member since: Aug 26, 2015

If I crash my car and need a headlight replaced I want them to replace it with a "Genuine Part" same goes with my phone. What does that have to do with "Bending Over Backwards to Apple?"

12. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

Apple themselves forces these third party repairs to potentially be faulty by not making available proper repair parts or manuals. Not everyone lives 10 miles from an authorized repair shop. Believe it or not, third party repair people usually know what they're doing, it's how 99% of things get repaired on this planet.

14. kiko007

Posts: 7493; Member since: Feb 17, 2016

I didn't say otherwise. All I'm saying is that blaming a company for covering it's own ass is unnecessary. I'm sure Samsung and any other manufacturer would have similar issues if they had DESIGNATED repair programs in place outside of domestic waters.

5. Finalflash

Posts: 4063; Member since: Jul 23, 2013

This is basically Apple's attempt to take the wind out of the sails of the third party repair groups. The primary issue was that 3rd party screen repairs caused Apple to reject the whole warranty and people had a problem with that because the screen is the most likely thing to break. With this, Apple will still warranty repair the rest of the phone even if the screen is replaced by a 3rd party. The fact that those components never really go faulty is why this is a meaningless gesture. They know the money is in screen repairs and with this, most of the demands of 3rd party repair groups, that Apple release device schematics and repair instructions, will no longer be as necessary. So due to that, the repair shops will once again be left to their own devices and community knowledge in order to do repairs of any kind and Apple can play on the fears of the faithful to promote their own repair services.

17. AlikMalix unregistered

When my iPhone screen broke (snow sledding incident) I walked right pat a repair shop that would do it for $80 and into the Apple Store that did it for $130. The difference $50 makes knowing it was done with OEM PARTS and the guarantee that the repair person won't just disappear tomorrow is overwhelming. Nearly everyone where i live have iPhones. I know how horrible the experience could be going to a third party shop to save $25-$50 bucks. Likewise I take my cars to the authorized dealer to get oil changes and repairs. It's not that much more expensive for quality work - but the peace of mind is with it. Here's a story you're not going to believe: my android friend got his Samsung s6 edge screen replaced for $85, it stopped responding within a week - the repair shop took no responsibility (said they must have dropped it) Samsung voided the entire warranty on the phone and was not gonna touch it - the guy had to pay another $115 to get it repaired properly by another "repair shop" - yeah $200+tax was total cost - could have saved money and paid Samsung to do it - and he still doesn't really know if the screen is really genuine. There at thousand stories like these on the web - no wonder manufacturers don't want to touch the phone after you take it to some repair shop!!! Don't forget there are still SERTIFIED repair shops that are cheaper you can take your iPhone to and Apple will still warranty the repair made by those guys.

13. Unordinary unregistered

This happens with MOST phone companies, let alone with MOST PRODUCTS in today's world. Automobile maintenance and game consoles for example. Ya dope.

2. joevsyou

Posts: 1091; Member since: Feb 28, 2015

hahaha SURE.

4. tedkord

Posts: 17303; Member since: Jun 17, 2009

That's a good move, if true.

6. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

Good on Apple, if this turns out to be true.

16. kozza3

Posts: 778; Member since: Oct 17, 2012

18. SleeperOne

Posts: 370; Member since: Feb 25, 2017

People here have severe AssBurgers.

20. WPX00

Posts: 511; Member since: Aug 15, 2015

This would've made no sense last year, and even less this year because anyone other than Apple opening up the iPhone 7 means they break the water resistance and have no way of putting it back.

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