Apple apologizes for Chinese warranty issues with letter from CEO Tim Cook
posted by Alan F. / Apr 01, 2013, 1:19 PM
exchanging a bad unit for a refurbished model after the first 15 days had expired. Once the consumer receives the device with the new parts, or a brand new unit, the one-year warranty restarts according to the Three Guarantees law.
On Apple's web site in the country is the manufacturer's restated warranty and repair policy statement which includes the two-years of warranty on key parts for the Apple iPad while only one year is given for batteries and accessories for the slate. Apple also said that it will provide more supervision and training for supervision and training for Apple Authorized Service Providers and Chinese consumers now have a direct online feedback link to get in touch with Apple.
We know that Tim Cook has high hopes for China and expects the country to eventually be Apple's top market. Hopefully for Apple, this relatively quick action and its bowing to local customs will get Chinese consumers back on its side.
source: AppleChina (translated) via Engadget
Posts: 79; Member since: Nov 07, 2012
Wow I'm shocked.
posted on Apr 01, 2013, 1:25 PM 5
Posts: 1236; Member since: Sep 26, 2012
as of late Apple's been doin a lot of apoogising instead of innovating! before it was patenting, then suing and now apologising....oh Apple time to pull your socks up!
posted on Apr 01, 2013, 4:43 PM 5
Posts: 2828; Member since: Aug 11, 2012
Customer is KING :)
posted on Apr 01, 2013, 1:47 PM 4
Posts: 6794; Member since: Mar 29, 2012
Whoever has the biggest stick win!! Apple has no choice but to bend over when the Chinese government target them with malicious intent. Even euro don't get this treatment and apple constantly break their local 2 year warranty law. Apple, hear this!! Karma is a bitch and will get to you every time!!
posted on Apr 01, 2013, 7:03 PM 2
Posts: 870; Member since: Dec 08, 2010
posted on Apr 01, 2013, 3:15 PM 0
Posts: 148; Member since: Jan 01, 2013
Wait a minute, this is an April Fools thing! We all know apple NEVER apologizes, they NEVER admit wrongdoing, and they certainly NEVER do the right thing.
posted on Apr 01, 2013, 3:18 PM 1
Posts: 30833; Member since: Feb 05, 2011
Classy move Jobs wouldn't have, but get your ship rite Cook.
posted on Apr 01, 2013, 3:36 PM 1
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