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It's official, Samsung and AT&T will exchange your waterlogged Samsung Galaxy S4 Active

Posted: , by Alan F.

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It's official, Samsung and AT&T will exchange your waterlogged Samsung Galaxy S4 Active
About 24 hours after we exclusively broke the story about Samsung and AT&T's plan to swap out water damaged Samsung Galaxy S4 Active units, we can tell you that the plan is official. As we told you early Tuesday morning, those of you with an IP67 certified Samsung Galaxy S4 Active that is having difficulties because of water damage, will be allowed a one-time exchange to a new Samsung Galaxy S4 Active device as a courtesy. This is being done even if the Liquid Damage Indicator has a positive reading.

Even though the phone is being sold as a version of the Android flagship model that can handle anything you throw at it, the warranty states that liquid damage is not covered. That is a bit ironic considering how AT&T's ad for the phone shows it in situations that would certainly destroy a regular Galaxy S4, including scenes showing the phone getting wet. Check out the ad below. The IP67 certification means that the Samsung Galaxy S4 Active can be submerged in 3 feet of water for 30 minutes and be perfectly fine.

The exchange is being offered only to those who bought their unit from AT&T whether it was purchased online or at an AT&T store. The program has started and will run through October or when replacement units are all gone, whichever comes first.

"Samsung designed and tested the Galaxy S 4 Active to adhere to IP67 standards for water resistance (1 meter for 30 minutes). If your Galaxy S 4 Active has been damaged due to water exposure, bring it back to an AT&T retail store as soon as possible for a one-time exchange for another Galaxy S 4 Active."-Samsung



source: electronista, YouTube

32 Comments
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posted on 07 Aug 2013, 01:19 9

3. Seo_Joo_Hyun (Posts: 65; Member since: 14 Jul 2013)


Samsung = Bad build Quality

posted on 07 Aug 2013, 01:25 7

5. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


Plastic=/= bad build quality. It may feel cheap at first, but once you get used to it the devices feel sturdy and substantial enough. I switched to a s3 from an iPhone 5 and at first was worried about the plastic, but this thing can take a beating. Aluminum dents, plastic scuffs at worst.

posted on 07 Aug 2013, 01:37 1

9. Seo_Joo_Hyun (Posts: 65; Member since: 14 Jul 2013)


LOL...

posted on 07 Aug 2013, 01:41 7

10. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


I'm not saying aluminium is bad, but it's got its flaws too like plastic. Denting, screws with signal, can get extremely hot or extremely cold. Plastics downsides are feels cheap and smudges easily. You can hate on Samsung all you want, but there's nothing terribly wrong with their build quality.

posted on 07 Aug 2013, 05:29 3

25. gazmatic (Posts: 502; Member since: 06 Sep 2012)


samsung has cheap plastic feeling

i own gs3.. it feels so cheap

so disappointed because i bought it for $500

posted on 07 Aug 2013, 01:26 4

7. MrKoles (Posts: 278; Member since: 20 Jan 2013)


Seo Joo Hyun = mad

posted on 07 Aug 2013, 04:50 1

24. belovedson (Posts: 821; Member since: 30 Nov 2010)


If it has openings its not going to be water proof.......sheesh

posted on 07 Aug 2013, 07:01 1

26. papss (Posts: 3458; Member since: 03 Sep 2012)


I have a friend that ruined her active by putting it in the water for less than a minute. They did send her a new one but she is now scared to use it as intended. I think it has a better feel than the s4.. It does stutter some but not terrible

posted on 07 Aug 2013, 07:40

27. chack_fu (Posts: 46; Member since: 19 Jan 2009)


not sure, does this phone have plugs over the charging port and headset port?

posted on 07 Aug 2013, 08:45

28. Rice_Fed (Posts: 3; Member since: 07 Aug 2013)


The phone by in large is water resistant. Most of the water damage comes from the charger port not fully closed or battery cover not properly snapped back on. I love mine, I've taken underwater pictures with it and overall it works great. I came from the Rugby Pro which living on a lake comes in real handy. At least Samsung is willing to admit they goofed and are doing something about it.

posted on 07 Aug 2013, 09:03

29. mariosraptor (Posts: 98; Member since: 15 Mar 2012)


Make.it active w/o openings and charge it wirelessly. Communicate with pc via Bluetooth or wifi.

posted on 07 Aug 2013, 09:16

30. Rice_Fed (Posts: 3; Member since: 07 Aug 2013)


Maybe for the Active 2? I'm sure they'll learn from this. Hopefully..

posted on 25 Feb 2014, 21:44

31. MSCCAG (Posts: 14; Member since: 12 Nov 2013)


The replaced battery case is made by texitle ejected.makes the back case durable and ventilate ,
Yes, It is super thin and slim ,also elastic.
The camouflage pattern case compatibl for Samsung Galaxy s4 replacement,
Not only the replace case .also it is a wireless Charging case

posted on 25 Feb 2014, 21:45

32. MSCCAG (Posts: 14; Member since: 12 Nov 2013)


he camouflage pattern case is from blackberry-cn

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