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T-Mobile claims it's not shifting roles to India, but secrecy around operations is raising suspicion
T-Mobile says it's not offshoring jobs, but won't provide specifics about its operations in India.
This article may contain personal views and opinion from the author.
Our readers are not happy with the move. | Image by Andersen Construction
T-Mobile began carrying out rolling layoffs shortly after new CEO Srini Gopalan assumed charge. That, coupled with the company's efficiency goals, digital push, and store closures indicates a desire to slash headcount. Adding fuel to the fire, it was recently reported that the company was hiring in India. While T-Mobile insisted the news has been taken out of context, it still raises plenty of eyebrows.
Reuters reported earlier this month that T-Mobile inaugurated a global capability center (GCC) in India, with plans to hire 1,000 employees by 2027.
This is no modest office, but a sprawling 250,000-square-foot facility. On the bright side for US subscribers concerned about language barriers or data security, the center won't handle customer-facing roles. Instead, the India team will tackle hardcore tasks like software engineering, DevOps, product development, data analytics, and cybersecurity, underscoring its importance.
T-Mobile claims that the TMUS Global Solutions subsidiary has been operating since 2025, and the event highlighted in the report was merely a relocation.
Additionally, the so-called new hires are just existing long-term contractors and vendors whom T-Mobile simply converted into employees.
The company maintains that its technology work remains rooted in the US and denies shifting roles to India. Rather, it continues to hire in the US, while it taps into the talent India has to offer.
T-Mobile isn't alone in establishing a tech center in India. AT&T and Verizon do as well, as do many companies all over the world. As of December 31, 2025, T-Mobile had just 247 workers in India, a small fraction of the total workforce of 75,000.
Regardless, the news made our readers very uneasy. When we polled them on the development, an overwhelming 722 (91%) said they wanted the company to keep strictly hiring in the US. Meanwhile, 41 (5%) praised it as a smart business move, while 27 (3%) figured that the hiring volume was too low to matter.
While T-Mobile's Indian workforce is a minority right now, it has nearly doubled from six months ago. Even if the company hits its rumored goal of 1,000 employees by 2027, that figure would still amount to just a little over 1% of its total workforce.
However, T-Mobile has declined to confirm the total headcount or detail its hiring plans. What we do know is that TMUS Global Solutions has been actively hiring over the last six months and currently has 39 open vacancies.
While T-Mobile attempted to clear the air by asserting it isn't offshoring US jobs, its hesitation to be fully transparent about the scale of its overseas footprint raises some questions. After all, the company does have a goal of reducing interactions that customers have with its employees. Opening a gargantuan tech hub right in the middle of that transition makes a little skepticism justified.
Indian dream?
This is no modest office, but a sprawling 250,000-square-foot facility. On the bright side for US subscribers concerned about language barriers or data security, the center won't handle customer-facing roles. Instead, the India team will tackle hardcore tasks like software engineering, DevOps, product development, data analytics, and cybersecurity, underscoring its importance.
T-Mobile claims that the TMUS Global Solutions subsidiary has been operating since 2025, and the event highlighted in the report was merely a relocation.
Additionally, the so-called new hires are just existing long-term contractors and vendors whom T-Mobile simply converted into employees.
The company maintains that its technology work remains rooted in the US and denies shifting roles to India. Rather, it continues to hire in the US, while it taps into the talent India has to offer.
Incredible energy at the launch of the TMUS Global Solutions Hyderabad office. Telangana’s tech footprint is expanding rapidly, and we are proud to be driving the next chapter of software and IT growth
Sridhar Babu Duddilla, IT Minister, Telangana, India, June 2026
Don't do it
T-Mobile isn't alone in establishing a tech center in India. AT&T and Verizon do as well, as do many companies all over the world. As of December 31, 2025, T-Mobile had just 247 workers in India, a small fraction of the total workforce of 75,000.
Regardless, the news made our readers very uneasy. When we polled them on the development, an overwhelming 722 (91%) said they wanted the company to keep strictly hiring in the US. Meanwhile, 41 (5%) praised it as a smart business move, while 27 (3%) figured that the hiring volume was too low to matter.
What do you make of this change?
More hiring on the horizon
While T-Mobile's Indian workforce is a minority right now, it has nearly doubled from six months ago. Even if the company hits its rumored goal of 1,000 employees by 2027, that figure would still amount to just a little over 1% of its total workforce.
However, T-Mobile has declined to confirm the total headcount or detail its hiring plans. What we do know is that TMUS Global Solutions has been actively hiring over the last six months and currently has 39 open vacancies.
The bigger picture
While T-Mobile attempted to clear the air by asserting it isn't offshoring US jobs, its hesitation to be fully transparent about the scale of its overseas footprint raises some questions. After all, the company does have a goal of reducing interactions that customers have with its employees. Opening a gargantuan tech hub right in the middle of that transition makes a little skepticism justified.
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