Want to return that Gear VR you bought with the Note 7? Reports say Samsung won't accept it

Want to return that Gear VR you bought with the Note 7? Reports say Samsung won't accept it
So, the Note 7s are out the door and well on their way to oblivion. Samsung has made it abundantly clear that it wants all phones back, Oculus has disabled the Gear VR app on the phablet remotely, monetary incentives are offered to users that stay with Samsung. When Sammy's new Note was announced, it was sidekicked by a brand-new Gear VR headset. A pitch black model with an integrated USB Type-C adapter, advertised as being the perfect companion for your brand-new Note 7.

Of course, there are plenty of customers out there who bought into the idea of getting the latest and best of the Samsung VR experience, so they pre-ordered the Note 7 with the Gear VR bundle. However, now that the Note 7 is dead, what do you do with the Gear VR?

A Reddit user by the name of “agolightly” has reported that they have attempted to return their brand-new Gear VR, which they bought with their now returned Note 7, as they have no use for the headset anymore. However, a Samsung rep said that a refund for the Gear VR is a no go. Since the goggles can be used with other Samsung devices, which are currently available on the market, and the customer is already outside of their 30-day return window for the newly-bought goggles.

So, that's just another page to add to the jumbled mess that the Note 7 saga has become. Two recalls in and a discontinuation of a beloved line of devices, Samsung still has to do some work to set the record straight — do right by customers who have bought accessories for their new Note 7. Said customers may not want to buy another Samsung device right now, but hey — leave a positive impression and they may come back to the brand in a couple of years?

source: Reddit

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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29 Comments

1. shahrooz

Posts: 792; Member since: Sep 17, 2013

Not cool Sammy, not cool...

21. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Really? How so. As it states, It works ith other phones. It works with all the S6 and S7 models and the Note 5 and above. It will work with the S8 as well. So I agree with them. I have one and I'm simply using it with my Note 5. No big deal. It works.

28. shahrooz

Posts: 792; Member since: Sep 17, 2013

That's your reasoning?! What if someone doesn't have any other galaxy devices? it's an accessory, if you are returning the main device then you SHOULD be able to return the accessory as well.

32. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Samsung should refund all purchase related to Note 7. They lose all good will if they force the user to hold on to something they can't use without another purchase.

2. Hyperreal

Posts: 361; Member since: Oct 08, 2013

"Since the goggles can be used with other Samsung devices, which are currently available on the market". i thought the only Samsung phone with USB type C (which is used in new Gear VR) is Note 7? Or is it possible to use it with other Samsung phones via adapter or something?

6. paul.k

Posts: 303; Member since: Jul 17, 2014

The new Gear VR accepts microUSB devices (Galaxy S6, S7, etc.). Its connector is interchangeable between USB Type-C and microUSB

8. manojmcn

Posts: 634; Member since: Jul 16, 2015

Hello Paul. Most people who are trying to get refund for Gear VR are the ones who got it free with pre order. Even in Singapore, people are asking Samsung to refund the lens kit which was a freebie along with preorder. It's a tricky scenario. Even fuuny things are there - One guy wants his extra S-Pen to be refunded (which he kept with him from the original set when he replaced it )

22. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

It comes with a MicroUSB adapter.

3. hansip87

Posts: 231; Member since: Nov 10, 2015

i don't get it.. if it's just a freebies and the customer already getting refund for the phone value, why do you need to return it?

4. mottykels

Posts: 387; Member since: May 15, 2013

Yes i can be use. I ordered now for my note 5 its on sale

13. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

VR is not freebies with all Note 7 Purchases.

23. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Because they are stupid.

24. kiko007

Posts: 7521; Member since: Feb 17, 2016

"Because they are stupid." Or ya'know......because they don't want some ugly ass headset for Samsung products they have no intention of buying after this fiasco. Food for thought since you're calling people stupid (You're not the brightest tool in the shed yourself).

5. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Screwsamsunged

7. xondk

Posts: 1904; Member since: Mar 25, 2014

Considering this only affects those that do not get one of the supported devices to replace their note 7, it seems minimal. Instead you can just sell the headset and earn money that way, last I checked it is bundled? or at least some places, so you essentially got it for free? or at least discount? so you might be able to earn money on it?

9. manojmcn

Posts: 634; Member since: Jul 16, 2015

Hello, Most people who are trying to get refund for Gear VR are the ones who got it free with pre order. Even in Singapore, people are asking Samsung to refund the lens kit which was a freebie along with preorder. It's a tricky scenario. Even fuuny things are there - One guy wants his extra S-Pen to be refunded (which he kept with him from the original set when he replaced it )

10. Tanii

Posts: 132; Member since: Apr 30, 2015

Omg why to return something you got for free and you are not even being asked to do so lol!!!

11. wando77

Posts: 1168; Member since: Aug 23, 2012

How about other reporting this to thousands of people when you don't know it's 100% true? Damaging a brand that is already having bad luck to further help your pet favourite fruit isn't cool man

12. Metropolis75

Posts: 197; Member since: Aug 28, 2012

Well the first guy who returned it said he was returning it "out of spite." -Seifeld reference btw

14. jellmoo

Posts: 2661; Member since: Oct 31, 2011

Yes, some people got the Gear VR for free on a bundle. These people shouldn't get a refund for something they didn't pay for. However, some people also paid for the Gear VR to accompany their Note 7. These people absolutely should be refunded. Samsung needs to be accountable for their failure.

15. xondk

Posts: 1904; Member since: Mar 25, 2014

It is a bit of a tricky situation, but if you paid separately and used it, generally you can't get money back.

18. jellmoo

Posts: 2661; Member since: Oct 31, 2011

Samsung is in a very precarious and unique position though. They need to put a lot of effort towards rebuilding consumer trust, and small things like this one are just the sort of thing that they shouldn't be fighting. The situation itself is also unique. The device purchased is dependent on a defective product that they had to recall. It's not exactly the same as other situations where people are trying to return a previously used device.

31. xondk

Posts: 1904; Member since: Mar 25, 2014

I sort off agree, yet at the same time, they haven't really lost 'consumer trust' in my eyes as I see it, especially given how sketchy the whole deal was, yes phones burned yes they shouldn't have, yes that is something that never should have happened, but it has happened before with other devices non samsung. The main difference is the insane media attention this got. But they are unable to replicate it and last I checked it happened almost exclusively in US? so it might actually not be samsung but qualcomms snapdragon processor's quick charge feature that is causing an issue. For all the news and scare there was about it, we know precious little about why or how it happened, just 'that' it happened. And given some people even refuse to return device, there's a lot of screaming but also a lot of question marks that are so far unanswered. So do they need to rebuild trust? some yes, but not as much as one might think if you ask me.

25. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Can you please name people who would have chose to "buy" the gear VR when it was free? So if I am not mistaken, when the Note 7 was released, you could pick a Gear VR, 256GB microSD card or the Gear Fit 2. So let's say, the buyer of the phone chose the memory card or the watch and decided to pay for the Gear VR, which is what I did. Should I get a refund for the Gear VR, when I chose one of the other items for free? I am with Samsung on this one. It was offered for free. If I chose one of the other items which have a value of $200 for the memory card, $180 for the watch and I paid $99 for the gear Vr, I consider that a very good deal. Some people are just greedy. They expect to much. I don't see anyone returning their free stuff. Right? The Gear VR which when it first came out was $300, to get it for $99 is a huge deal. For something that probably cost $50 to make or even less. It works with other phones. The Note 7 was recalled, all they ad to do was go and get a Note 5 or Galaxy S6 or S7 and they could still use it. I think the guy just did it, to cause more trouble. And of course PA is gonna ride every possible news feed about the Note 7, even if its the person own stupidity which is causing the trouble. Yet fail to report on articles about other brands who are having serious issues with their products every week.

27. jellmoo

Posts: 2661; Member since: Oct 31, 2011

It wasn't a free item across all carriers though. For some it was a pre-order bonus, for others, not a bonus item at all. Some people bought one after purchasing their Note 7.

16. pongkie

Posts: 663; Member since: Aug 20, 2011

the only accessories they are accepting are the note 7 covers so screw you Samsung that's the last deal you'll get from me

17. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Dude.... Samsung is shooting themselves in the foot. First, an explosive flagship phone, then self-destructing washers, now they're failing at customer service. I stopped buying Samsung after the Galaxy Nexus, but this whole ordeal will only strengthen my resolve to never trust their brand again. SMH...

19. Metropolis75

Posts: 197; Member since: Aug 28, 2012

Is this article really about one person who tried to get a refund on something they got for free? Because if it is then damn. I thought Trump-Clinton coverage was poor.

30. HomerS

Posts: 419; Member since: Sep 19, 2014

Several Gear VRs were refunded in other locations and other regions but that one guy in that one store gets mentioned in the press of course.

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