Despite Samsung's pleas many customers prefer to keep the Galaxy Note 7
Nevertheless, Samsung has already commenced the second Galaxy Note 7 recall with the purpose of gathering all 1.9 million phones that were still in the wild last week. Unfortunately, the fact that the Galaxy Note 7 is such a good device might be a problem for Samsung, as many customers intend to keep the phone.
Another aspect that Samsung hasn't taken into account is the fact that the first Galaxy Note 7 recall was a nightmare for some customers and they simply don't want to go through that again.
Mr. Park, a 43-year old office worker, has yet to exchange his Samsung Galaxy Note 7 smartphone, but he doesn't feel like doing it. He didn't exchange it when Samsung announced the first recall and doesn't think he's going to do it after the second recall was made official.
Mr. Kim, a 48-year old Galaxy Note 7 owner claims he had to wait in line for more than an hour to be able to exchange his original phone with a replacement unit. He says he's not willing to go through the same process again.
The deadline for the Galaxy Note 7 exchanges of refunds is set to December 3 in South Korea, but Samsung might have to prolong that period since there are still many customers that haven't yet exchanged their phones.
Not even the fact that the Galaxy Note 7 has been banned on many major airports across the world can prevent some customers from keeping their Samsung phablet. Talking about loyalty.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco