CPSC: Second Galaxy Note 7 recall is now official

In case anyone was in doubt what will happen after Samsung announced a halt in production and distribution of the Note 7 at the beginning of the week, the US Consumer Product Safety Commission (CPSC) just made the second recall of the phone official. In an updated press statement dated October 13, the agency lists the reason for the recall as "The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers."

The second recall comes less than a month after the first one that the CPSC issued on September 15, and means that Samsung is going through all the official recall hoops that are required of a consumer electronics company by the Feds shortly after the issue arose, unlike the timing confusion the first time. 

Long story short, anyone who has a Note 7, including a replacement unit with the green battery indicator and all, should "contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at http://www.samsung.com," to return those and get a refund, or exchange with another phone, and pocket the difference.

October 13, 2016

Samsung, the wireless carriers, and the retailers are doing the right thing for their customers, in light of recent cases of overheating and burning with replacement Galaxy Note7 smartphones. Now, we need affected consumers to respond—without delay. The fire hazard with the original Note7 and with the replacement Note7 is simply too great for anyone to risk it and not respond to this official recall.

It’s not worth risking your safety and the safety of others—at home, at work, on the road or in the air. We worked cooperatively with Samsung on an official recall that provides consumers two remedy options—a full refund or a free replacement phone. Consumers should respond to the recall and not hold on to the phone. Samsung and CPSC are pushing for a 100% response rate to this recall.

"The Galaxy Note7 recall has proven to be a real challenge for Samsung. I am very concerned that consumers who exchanged their phones for replacement Galaxy Note 7s are now at risk again. We at CPSC have worked diligently under difficult circumstances to protect consumers and bring this matter to an appropriate close. CPSC will continue to hold Samsung and other companies accountable when consumer safety is put at risk.

No one should ever have to worry that a battery-powered device might put them, their family or their property at risk. I would like to remind consumers once again to take advantage of the remedies offered, including a full refund. If you own a Galaxy Note7, contact Samsung or your wireless carrier and participate in this recall. It’s the right thing to do and the safest thing to do.

source: CPSC

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. truthwins unregistered

Samsung galaxy note 7 recall edition

47. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

More like ISIS edition

2. Zylam

Posts: 1817; Member since: Oct 20, 2010

I feel like buying a Note 7, anyone know of any good deals?

5. Mxyzptlk unregistered

Galaxy Note C4.

10. Martin_Cooper

Posts: 1774; Member since: Jul 30, 2013

ISIS has an online store that sell them, just not sure if they ship outside of Syria and Iraq

48. ThePython

Posts: 902; Member since: May 08, 2013

There are faster, cheaper ways of causing a fire or/and explosions.

3. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

2016 is harsh, first Harambe, now Note 7 :(

9. acruzlu unregistered

Harambe is just a gorilla.

50. XperiaG

Posts: 178; Member since: Jun 06, 2016

And Note 7 is just a Sh!tty phone...

12. acruzlu unregistered

The iPhone is the on who's done that before.

6. Bankz

Posts: 2550; Member since: Apr 08, 2016

Honest question here. For the note7 army, if your friends asked you what happened to your phones that you so bragged about and why they no longer see the phone around anymore, what would you tell them happened to your sweet note 7? Just curious.. :D I asked it before but the fanboys are seemingly embarassed to answer

7. truthwins unregistered

Simple answer they would just insult their friends just like they do here on phonearena.

8. Kumar123 unregistered

OK, first thing first. You got some basic things wrong. Those fanboys have no life. So it's right to assume that they have no real friends. They have many online/virtual friends where they share they joy and enthusiasm about their Galaxy phones but real off-line friends, None. It's not they are embarrassed to answer it's just that they have no friends.

36. bolosantosi

Posts: 103; Member since: Sep 20, 2016


45. sissy246

Posts: 7124; Member since: Mar 04, 2015

WOW you just described iphone users.

46. sissy246

Posts: 7124; Member since: Mar 04, 2015

I am going to edit that because not all iphone users are like some of you. So you just described your self and a few others.

35. sissy246

Posts: 7124; Member since: Mar 04, 2015

Tell them the truth. Samsung had problems with the phone that causes it to catch fire so they had to recall them and stop production of the phone. Pretty simple.

41. monoke

Posts: 1172; Member since: Mar 14, 2015

Run and hide. Just like how the comments section is I suppose.

57. MKFelidae

Posts: 2; Member since: Oct 18, 2016

I honestly tell them. The phone was recalled for explosive problems with a small fraction of the batteries. I went with a j7 not because it was everything in a phone I wanted but because if I am going to settle and wait for the next version whether that is an s8 "pro", or the note8 I don't know... who knows maybe I will come to my senses and keep the j7 and live with a 2 device solution. With an LG g pad x as my larger internet device.

11. acruzlu unregistered

I'm still tempted to keep mine. It's less than 1% chances of anything happening.

13. Bankz

Posts: 2550; Member since: Apr 08, 2016

Its people like you that make phone companies stagnant. I mean even with all the warnings you still stubbornly choose to keep the harzadous Note7? Now if every fan was like you we would still be using flip phones because you'll buy whatever these companies produce and in-turn making them relax on their laurels.. If you can keep a greenade then what can't you keep? Anyway, prepare to go..BOOOOMMM!!!

39. omnitech

Posts: 1131; Member since: Sep 28, 2016

Um Samsung is the only company that keeps a high amount in R and D every year regardless how how well or poorly they do. I think you have him mixed up with an ifan that keeps paying 4k display, 20gb of ram, core i7 money for a 750p display. It's those people that keep us in the stone age and have Apple testing in their laurels. I think most other companies are fine with their motivation. Samsung and Google always go for the cutting edge. And Sony , Moto, LG, and HTC need to keep the lights on or out food on the table and can't be lazy. So it's just Apple and you guys that have to worry about stagnation and rested laurels. Lol

26. TreyTreyTaylor

Posts: 728; Member since: Dec 21, 2010

Keeping it. I don't care if they send an Ota that bricks it. They can call me every insult they can think of, all out of damns to give.

31. nctx77

Posts: 2540; Member since: Sep 03, 2013

They are offering to give you a refund or exchange it. If you keep it, you will have a $1000 brick on your hand with zero resale value. You do know that Samsung and the carriers will s**t down the device soon right?

37. TreyTreyTaylor

Posts: 728; Member since: Dec 21, 2010

It is what it is. They'll have to shut it down then. Ill take my chances cause I love this phone.

38. kiko007

Posts: 7500; Member since: Feb 17, 2016

Humans are such illogical creatures.....

40. acruzlu unregistered

It is a great phone, until further notice or until shut down I have ultimately decided to keep mine it is a less than 1% chance of anything and once Samsung finds out the cause then and only then I'll consider where to go from there. Trolls are also illogical creatures as well.

14. acruzlu unregistered

Yes, until incestigation is in the next couple of weeks why not? The chances of exploding are as a great as winning the lottery or getting struck by lightning.

15. Mreveryphone

Posts: 1831; Member since: Apr 22, 2014

I'll hate to give this phone up... When does the pixel release?

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