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iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced

Posted: , by Nick T.

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iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced
Having Wi-Fi problems with your new iPad? You're not alone. In fact, it has been over two weeks since we told you about the issue, and tons of user complaints have already piled up at the Apple Support Communities.

Thankfully, judging by this leaked spy shot of an internal AppleCare document, Apple is already taking care of the iPad Wi-Fi problem. Here is exactly what is said in the document: "In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi." 

iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced
Also, the most frequently described symptoms are being outlined, namely intermittent connectivity, slow Wi-Fi speeds, and failure to "see" any Wi-Fi networks. 

This means that the Wi-Fi glitch is likely related to the hardware of the new iPad, so a software update won't fix it. That said, any one of you who has a faulty Wi-Fi-only iPad should be able to have it replaced at an Apple store without much trouble. Presumably, no 4G iPad models are affected, or at least Apple does not indicate in any way that they are.

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posted on 05 Apr 2012, 07:13 4

1. PhoneArenaUser (Posts: 5458; Member since: 05 Aug 2011)


Repairing the New iPad sucks, almost everything keeps on hot glue or something like that... So good luck repairing, LOL!
You can watch or download video from here and you will see:
http://goo.gl/Ojfmx

posted on 05 Apr 2012, 07:50 6

2. andro. (Posts: 1935; Member since: 16 Sep 2011)


Hmmmmm.......Apple probably states this fault doesnt exist despite this evidence much like all the other ipad faults.

posted on 05 Apr 2012, 12:15 3

10. Lift_Off (Posts: 151; Member since: 04 Apr 2012)


Half of this article just talked about how they are replacing them...

posted on 05 Apr 2012, 18:18 3

11. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Where we're you on the nexus article with no signal? All devices have faults.

posted on 06 Apr 2012, 12:58

14. PhoneArenaUser (Posts: 5458; Member since: 05 Aug 2011)


Nexus problem is software and that's mean it is easy to fix, iPad problem is hardware whic is not so easy to fix...

posted on 05 Apr 2012, 08:03 5

3. SuperAndroidEvo (Posts: 3755; Member since: 15 Apr 2011)


Apple is replacing faulty tablets.... I thought Apple doesn't have anything wrong with their new iPad?

Ok so which one is it Apple? Does the new iPad have problems yes or no?

posted on 05 Apr 2012, 08:27 7

6. PhoneArenaUser (Posts: 5458; Member since: 05 Aug 2011)


Apple products doesn't have any problems and if there is some, then it is uesr fault because Apple doesn't make any mistakes! And perhaps it is part of disclaimer! So...

P.S.
For those who didn't get it, that was just a sarcasm with pinch of irony. Or maybe not, hmmm...??? :)

posted on 05 Apr 2012, 08:33 5

7. SuperAndroidEvo (Posts: 3755; Member since: 15 Apr 2011)


Touché, my good man touché! lol +1!

posted on 05 Apr 2012, 18:19

12. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Did you read the nexus article with no signal? Get a life and quit following Apple like a lost puppy.

posted on 05 Apr 2012, 20:32

13. ivanko34 (Posts: 617; Member since: 04 Sep 2011)


mister thumb down !

posted on 06 Apr 2012, 12:59

15. PhoneArenaUser (Posts: 5458; Member since: 05 Aug 2011)


Yes, I have read. Nexus problem is software and that's mean it is easy to fix, iPad problem is hardware whic is not so easy to fix...

posted on 05 Apr 2012, 08:11 6

4. jibraihimi (Posts: 656; Member since: 29 Nov 2011)


Omg I cudnt believe it, apple replacing faulty new ipad......... I was hoping that they will release a press statement saying 'you are using faulty wifi router' or 'you are connecting it wrong'......... :)

posted on 05 Apr 2012, 08:17 6

5. kshell1 (Posts: 1143; Member since: 05 Oct 2011)


apple being nice :O holy crap this isn't good. did hell freeze over or something

posted on 05 Apr 2012, 08:51 7

8. ivanko34 (Posts: 617; Member since: 04 Sep 2011)


100 000 000 new ipad to replace

posted on 05 Apr 2012, 10:22 3

9. EclipseGSX (Posts: 1551; Member since: 18 Oct 2011)


shocker! There is no problem yet they offer to fix hmmm

posted on 09 Apr 2012, 19:52

16. nexumus (Posts: 19; Member since: 09 Apr 2012)


There is a certain room in my house with a lot of metal in it. My kindle fire and my htc inspire phone get no Wi-Fi in that room but my new iPad does go figure. Not everyone is having problems.

posted on 07 May 2012, 18:34

17. StevenBrojasov (Posts: 1; Member since: 07 May 2012)


I had the same problem too. I was looking for a solution, I think that the problem is on software, and I followed the correct steps (from a blog) to fix it. But anything worked for me, my iPad had wifi issues yet. So I conclude that the problem is on hardware. I searched for accessories to fix iPad wifi issues, I found Pong Research, they say that them cases can fix it. Well however I bought a case and now my iPad works perfect, no more wifi issues.

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