iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced
Having Wi-Fi problems with your new iPad? You're not alone. In fact, it has been over two weeks since we told you about the issue, and tons of user complaints have already piled up at the Apple Support Communities.
Thankfully, judging by this leaked spy shot of an internal AppleCare document, Apple is already taking care of the iPad Wi-Fi problem. Here is exactly what is said in the document: "In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi."
This means that the Wi-Fi glitch is likely related to the hardware of the new iPad, so a software update won't fix it. That said, any one of you who has a faulty Wi-Fi-only iPad should be able to have it replaced at an Apple store without much trouble. Presumably, no 4G iPad models are affected, or at least Apple does not indicate in any way that they are.