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Some Nokia Lumia 900 units are having network connection issues

Posted: , by Nick T.

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Some Nokia Lumia 900 units are having network connection issues
So, the Nokia Lumia 900 has landed to much fanfare, and many of the AT&T customers who ordered the smartphone in advance should have already received it. However, a percentage of these pre-ordered units appear to be plagued by a glitch that prevents them from connecting to a data network, be it 2G, 3G, or 4G LTE.

The issue is already being discussed on multiple online communities, including the Nokia Support Discussions and XDA-Developers, and a tipster of ours, who claims to be an AT&T employee, has confirmed that the problem is real indeed. "These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work".

While some Nokia Lumia 900 owners are still trying to resolve the issue, the following solution has worked for others:

  • Remove the SIM card and leave the SIM card out for the next three steps.
  • Perform a Master Reset (Settings > About).
  • Let the product boot up without a SIM card.
  • Turn off the device.
  • Verify that the SIM card is LTE enabled. 
  • Insert SIM card and boot up.

However, a number of users report that the problem reappears eventually, so if your Nokia Lumia 900 is being affected as well, your best option would be to get a replacement. Any Lumia 900 owners that are dealing with the said issue right now? Feel free to share your experience with us by dropping a comment.

Thanks for sending this in!


Some Nokia Lumia 900 units are having troubles connecting to the network
Some Nokia Lumia 900 units are having troubles connecting to the network

Some Nokia Lumia 900 units are having troubles connecting to the network


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1. CommentBoxEnforcer posted on 09 Apr 2012, 03:01 1

Haha..they blamed mexico..why else mention the plant location?

Reply

14. TROLL.ISAHA (banned) posted on 09 Apr 2012, 07:58 4 3

Very bad NOKIA.....
What bad presentation!

Good news keep it up.....

Reply

2. _PHug_ posted on 09 Apr 2012, 03:31 5 4

Seems kind of beta test-ish

Reply

3. stipe posted on 09 Apr 2012, 03:46

So just the preorder units have these issue ?

Reply

21. ChiX017 posted on 09 Apr 2012, 10:40

no, some

Reply

4. stipe posted on 09 Apr 2012, 03:59 12

For many users problem is mysteriously fixed . And the problem was the same with the Titan . The issue is in AT&T s network and not with Nokia s hardwere

Reply

9. fervid posted on 09 Apr 2012, 06:20 3

I'd have to agree. There are some months I get this every day on my old Win Mobile phone, and other months I'm fine. ATT just expanded LTE, so likely is having issues just like Verizon did. Blaming the phone and Mexico is just bad business.

Reply

5. joeymk posted on 09 Apr 2012, 04:17 6 1

Nokia to have a problem? NO WAY!!!

Reply

6. Bluesky02 posted on 09 Apr 2012, 04:28 4 13

Ouch Nokia! That's going to hurt you badly. Prepare for another fail.

Reply

17. TROLL.ISAHA (banned) posted on 09 Apr 2012, 08:00 3 4

AGREE THAT'S RIGHT.....

Reply

25. Lucas777 posted on 09 Apr 2012, 14:32 2

have we not seen other phones with initial problems that went on to be the most successful phones ever? cough.. iphone 4.. cough...

Reply

26. phonton posted on 09 Apr 2012, 15:18 1

buddy! It should be"APPLE" to sell like hot cakes even with problems. And most importantly, the buyers mentality plays an important part. For all reasons they say " Who cares, It's APPLE and I'm proud of it"

Reply

27. Lucas777 posted on 09 Apr 2012, 15:41

not really-- the iphone 4 was a fantastic phone and had some outstanding features.. i dont think the lumia is quite on par but it still fills a niche

Reply

7. Netolic posted on 09 Apr 2012, 04:48

Hencho en mexico?

Reply

8. JSern posted on 09 Apr 2012, 05:05 8 2

Here comes the haters comments

Reply

11. eyup_aydin posted on 09 Apr 2012, 07:07 5 1

Definitely haterss...

Reply

16. TROLL.ISAHA (banned) posted on 09 Apr 2012, 07:59 1 1

Right.....

Reply

10. MickDM posted on 09 Apr 2012, 06:43 1 1

"a percentage"(clarify)...really manipulative reporting here...is "nic" the new "vic"...ijs...

Reply

12. -box- posted on 09 Apr 2012, 07:48 4 1

Mine was made in Korea, it's running perfectly. LTE, HSPA+, and 3G all work well. Loving the LTE speeds. Wheee!

Reply

13. TROLL.ISAHA (banned) posted on 09 Apr 2012, 07:53 3 4

WHAT SUCH GOOD NEWS!!!!!!!

ANother big fail....

Reply

19. nokia_fan_172 posted on 09 Apr 2012, 10:03 2 2

has any1 ever told u that u're an idiot?

Reply

15. 0101010 posted on 09 Apr 2012, 07:59 1 2

Nokia will sell at least 132.596.478 Lumia 900's. Trust me, I'm the f**king Jesus the Globetrotter.

Reply

18. 7thspaceman posted on 09 Apr 2012, 08:00 3

since this is an area specific manufacturing problem it will be taken care of quickly. the quality control phone testers should be alerted to test the phones before they are shipped out in Mexico.

Reply

20. christianqwerty posted on 09 Apr 2012, 10:25 1

So if the Nokia lumia has connection problems , it's okay, but if the iPad has connection problems, everyone makes fun of it? Did Nokia not say this is the first non beta phone ever?

Reply

22. Gusto posted on 09 Apr 2012, 10:42

I guess the Windows Phone got smoked.

Reply

23. blfontenot posted on 09 Apr 2012, 11:13

Had the same issue with the internet and my mms of my lumia

Go to settings, cellular, edit pan and enter in this information:

APN User Name Password
isp.cingular isp@cingular.com cingular1

Will fix it after restarting the phone

Reply

24. 7thspaceman posted on 09 Apr 2012, 12:24

a nice way for Nokia to make good the problem is to give the customer a new phone and they will have 2 phones but I guess they will be sent a good phone and told to send back the old one, On the Plus side Nokia will take back the bad Mexican made phones put good electronics components in them and sell them for 250 t0 350 dollar refurbished Nokia lumia 900 smart phones Hey I would try one

Reply

28. Kilo_Gilo posted on 10 Apr 2012, 21:56

Who cares It's a Windows Phone anyway

Reply

29. vvelez5 posted on 10 Apr 2012, 22:36

Didn't get the issue myself. Suck for the ones who did, this is a great phone.

Reply

30. malisaraii posted on 28 Mar 2013, 15:10

this is honestly the WORST PHONE EVER
i dont even know what to do with this phone

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