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Some Nokia Lumia 900 units are having network connection issues

Posted: , by Nick T.

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Some Nokia Lumia 900 units are having network connection issues
So, the Nokia Lumia 900 has landed to much fanfare, and many of the AT&T customers who ordered the smartphone in advance should have already received it. However, a percentage of these pre-ordered units appear to be plagued by a glitch that prevents them from connecting to a data network, be it 2G, 3G, or 4G LTE.

The issue is already being discussed on multiple online communities, including the Nokia Support Discussions and XDA-Developers, and a tipster of ours, who claims to be an AT&T employee, has confirmed that the problem is real indeed. "These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work".

While some Nokia Lumia 900 owners are still trying to resolve the issue, the following solution has worked for others:

  • Remove the SIM card and leave the SIM card out for the next three steps.
  • Perform a Master Reset (Settings > About).
  • Let the product boot up without a SIM card.
  • Turn off the device.
  • Verify that the SIM card is LTE enabled. 
  • Insert SIM card and boot up.

However, a number of users report that the problem reappears eventually, so if your Nokia Lumia 900 is being affected as well, your best option would be to get a replacement. Any Lumia 900 owners that are dealing with the said issue right now? Feel free to share your experience with us by dropping a comment.

Thanks for sending this in!


Some Nokia Lumia 900 units are having troubles connecting to the network
Some Nokia Lumia 900 units are having troubles connecting to the network

Some Nokia Lumia 900 units are having troubles connecting to the network


30 Comments
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posted on 09 Apr 2012, 03:01 1

1. CommentBoxEnforcer (Posts: 78; Member since: 13 Feb 2012)


Haha..they blamed mexico..why else mention the plant location?

posted on 09 Apr 2012, 07:58 4

14. TROLL.ISAHA (banned) (Posts: 535; Member since: 28 Mar 2012)


Very bad NOKIA.....
What bad presentation!

Good news keep it up.....

posted on 09 Apr 2012, 03:31 5

2. _PHug_ (Posts: 380; Member since: 11 Oct 2011)


Seems kind of beta test-ish

posted on 09 Apr 2012, 03:46

3. stipe (Posts: 33; Member since: 05 Apr 2012)


So just the preorder units have these issue ?

posted on 09 Apr 2012, 10:40

21. ChiX017 (Posts: 308; Member since: 09 Nov 2011)


no, some

posted on 09 Apr 2012, 03:59 12

4. stipe (Posts: 33; Member since: 05 Apr 2012)


For many users problem is mysteriously fixed . And the problem was the same with the Titan . The issue is in AT&T s network and not with Nokia s hardwere

posted on 09 Apr 2012, 06:20 3

9. fervid (Posts: 172; Member since: 22 Nov 2011)


I'd have to agree. There are some months I get this every day on my old Win Mobile phone, and other months I'm fine. ATT just expanded LTE, so likely is having issues just like Verizon did. Blaming the phone and Mexico is just bad business.

posted on 09 Apr 2012, 04:17 6

5. joeymk (Posts: 100; Member since: 26 Jan 2012)


Nokia to have a problem? NO WAY!!!

posted on 09 Apr 2012, 04:28 4

6. Bluesky02 (Posts: 1439; Member since: 05 Dec 2011)


Ouch Nokia! That's going to hurt you badly. Prepare for another fail.

posted on 09 Apr 2012, 08:00 3

17. TROLL.ISAHA (banned) (Posts: 535; Member since: 28 Mar 2012)


AGREE THAT'S RIGHT.....

posted on 09 Apr 2012, 14:32 2

25. Lucas777 (Posts: 2121; Member since: 06 Jan 2011)


have we not seen other phones with initial problems that went on to be the most successful phones ever? cough.. iphone 4.. cough...

posted on 09 Apr 2012, 15:18 1

26. phonton (Posts: 57; Member since: 27 Dec 2011)


buddy! It should be"APPLE" to sell like hot cakes even with problems. And most importantly, the buyers mentality plays an important part. For all reasons they say " Who cares, It's APPLE and I'm proud of it"

posted on 09 Apr 2012, 15:41

27. Lucas777 (Posts: 2121; Member since: 06 Jan 2011)


not really-- the iphone 4 was a fantastic phone and had some outstanding features.. i dont think the lumia is quite on par but it still fills a niche

posted on 09 Apr 2012, 04:48

7. Netolic (Posts: 139; Member since: 18 Oct 2011)


Hencho en mexico?

posted on 09 Apr 2012, 05:05 8

8. JSern (Posts: 282; Member since: 22 May 2011)


Here comes the haters comments

posted on 09 Apr 2012, 07:07 5

11. eyup_aydin (Posts: 13; Member since: 23 Sep 2010)


Definitely haterss...

posted on 09 Apr 2012, 07:59 1

16. TROLL.ISAHA (banned) (Posts: 535; Member since: 28 Mar 2012)


Right.....

posted on 09 Apr 2012, 06:43 1

10. MickDM (Posts: 63; Member since: 29 Nov 2011)


"a percentage"(clarify)...really manipulative reporting here...is "nic" the new "vic"...ijs...

posted on 09 Apr 2012, 07:48 4

12. -box- (Posts: 3565; Member since: 04 Jan 2012)


Mine was made in Korea, it's running perfectly. LTE, HSPA+, and 3G all work well. Loving the LTE speeds. Wheee!

posted on 09 Apr 2012, 07:53 3

13. TROLL.ISAHA (banned) (Posts: 535; Member since: 28 Mar 2012)


WHAT SUCH GOOD NEWS!!!!!!!

ANother big fail....

posted on 09 Apr 2012, 10:03 2

19. nokia_fan_172 (Posts: 11; Member since: 09 Mar 2010)


has any1 ever told u that u're an idiot?

posted on 09 Apr 2012, 07:59 1

15. 0101010 (Posts: 1; Member since: 09 Apr 2012)


Nokia will sell at least 132.596.478 Lumia 900's. Trust me, I'm the f**king Jesus the Globetrotter.

posted on 09 Apr 2012, 08:00 3

18. 7thspaceman (Posts: 899; Member since: 14 Feb 2011)


since this is an area specific manufacturing problem it will be taken care of quickly. the quality control phone testers should be alerted to test the phones before they are shipped out in Mexico.

posted on 09 Apr 2012, 10:25 1

20. christianqwerty (Posts: 460; Member since: 05 May 2011)


So if the Nokia lumia has connection problems , it's okay, but if the iPad has connection problems, everyone makes fun of it? Did Nokia not say this is the first non beta phone ever?

posted on 09 Apr 2012, 10:42

22. Gusto (Posts: 28; Member since: 20 Mar 2012)


I guess the Windows Phone got smoked.

posted on 09 Apr 2012, 11:13

23. blfontenot (Posts: 1; Member since: 09 Apr 2012)


Had the same issue with the internet and my mms of my lumia

Go to settings, cellular, edit pan and enter in this information:

APN User Name Password
isp.cingular isp@cingular.com cingular1

Will fix it after restarting the phone

posted on 09 Apr 2012, 12:24

24. 7thspaceman (Posts: 899; Member since: 14 Feb 2011)


a nice way for Nokia to make good the problem is to give the customer a new phone and they will have 2 phones but I guess they will be sent a good phone and told to send back the old one, On the Plus side Nokia will take back the bad Mexican made phones put good electronics components in them and sell them for 250 t0 350 dollar refurbished Nokia lumia 900 smart phones Hey I would try one

posted on 10 Apr 2012, 21:56

28. Kilo_Gilo (Posts: 6; Member since: 10 Apr 2012)


Who cares It's a Windows Phone anyway

posted on 10 Apr 2012, 22:36

29. vvelez5 (Posts: 623; Member since: 29 Jan 2011)


Didn't get the issue myself. Suck for the ones who did, this is a great phone.

posted on 28 Mar 2013, 15:10

30. malisaraii (Posts: 1; Member since: 28 Mar 2013)


this is honestly the WORST PHONE EVER
i dont even know what to do with this phone

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