AT&T deleting complaint posts from support forum?
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Beginning on Saturday night, reports started coming in that complaint posts were being deleted without warning or reason. Many users stated that when they clicked on the email notifications for the posts they were subscribed to, the replies were mysteriously deleted.
One user, Jamon723, said in particular of the events,
Unjustified censoring of dissatisfied customers isn’t exactly a good look, especially considering that AT&T has recently received the lowest score for wireless customer care performance by JD Power, the lowest rating for customer service by ACSI, and the lowest satisfaction rating for cell-phone standard service providers according to Consumer Reports.
The thread has simmered down quite a bit from the other night. There has been no official word from AT&T’s camp on the events over the weekend, but it does appear that some shady business may have went down.
source: AT&T via WPCentral
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21 Comments
2. eDiesel posted on 26 Mar 2012, 22:58 5 5
No. Its for getting a windows phone. If I had one I'd complain too.
11. bigdawg23 posted on 27 Mar 2012, 04:55 1 0
I am with you. WM has limitations. When I found out about some of the apps that can not run in the background, it definitely made my decision easy to either use iOS or Android. I prefer Android.
3. issa8 posted on 26 Mar 2012, 23:15 7 1
In my personal experience, and through the experiences of many friends and family members that have AT&T, it is extremely apparent that the company simply does not give a crap about its customers, and that making maximum profit is its number #1.
Out of any company I've ever dealt with, even Comcast, they are by far the absolute worst company to interact with on any channel--phone, facebook, twitter, forums, chatting, etc.. Just stay away.
4. anywherehome posted on 26 Mar 2012, 23:27 3 1
I wouldnt be surprised when Microsoft doesnt want to show there is a lot of problems with his still baby OS....
5. ECPirate37 posted on 26 Mar 2012, 23:36 3 1
I agree. At&t is the worst experience I have had with any company. COMPLETELY different than when it was Cingular. I was with Bell South, then Cingular, then at&t for over 10 years. I left because each month I was having problems with random charges on my bill. I called their "Customer Service" to get it fixed each month and asked why they couldn't just fix it so I never had to call. The manager did not know why and told me I should probably go to a different phone company. I did. I went to Spring and 2.5 years later couldn't be happier. My bill is $40 cheaper for unlimited everything each month. Some may say Sprint is a slower network, but it is worth giving up a little speed for great customer service and saving close to $500 a year.
6. Sniggly posted on 26 Mar 2012, 23:37 3 0
Smooth move, AT&T. Granted, I get the reasoning for not issuing the update since Tango is so close, but you don't delete posts discussing the issue.
16. SuperAndroidEvo posted on 27 Mar 2012, 12:07 2 0
Right! This is so shady & just BAD business practice all around. I had Cingular & once AT&T came, I jumped ship to Sprint.
I had AT&T Wireless years before but dropped them to go with Cingular, so you can guess my time with AT&T was NEVER good. It was like pulling teeth with them & I rather pull my own teeth with pliers (Hangover style) then deal with AT&T again because of shady stuff like this! lol
7. mrandrewshah posted on 26 Mar 2012, 23:51 1 0
I have no doubt AT&T would rather delete complaints than address them. Every single time I have been forced to contact their customer service has been a nightmare.
8. zackh121556 posted on 27 Mar 2012, 00:21 4 0
Sounds like PhoneArena deleting Android comments lol
9. johnny9000 posted on 27 Mar 2012, 00:22 1 2
How does being rankest lowest by JD Power or other Customer Care surveys have anything to do with deleting forum posts? The poor training, low pay and "I don't give a crap about you" attitude of human beings is responsible for poor customer care interactions (and they exist at every major carrier, not just AT&T) and those poor rankings. Forum posts being deleted from support forums is being done by a completely unrelated and far better paid section of AT&T support.
14. NexusKoolaid posted on 27 Mar 2012, 10:59 2 0
Did you actually _read_ the post? Obviously deleting posts has nothing to do with JD Power specifically. The point was that overall the opinion of AT&T was already poor bebore this happened and that this issue, for whatever reason it happened, just makes the company look all the worse.
10. TheRetroReplay posted on 27 Mar 2012, 00:24 1 0
It's AT&T, are you even surprised? They've been getting the lowest scores for years of course they're going to censor complaints to try and make themselves look better
12. IamTheGodfatherofCell posted on 27 Mar 2012, 06:51 2 2
Please spare me. Every single.company deletes posts that go against the tos on their forums. If they are cursing or slandering or bashing the company. ..it gets deleted. End of story. It is NOT a public forum. ..it is a private forum and they delete what they like. Stop acting like this doesn't happen on other cell sites forums cause it surely does.
15. NexusKoolaid posted on 27 Mar 2012, 11:03 1 0
But it has to be a balancing act of sorts. Baseless bashing and cursing is one thing, but if they delete everything negative the forum is reduced to nothing more than a giant group hug - what's the point in that? Legitimate complaints should have their place on the forum, else it's of no value.
13. PAPINYC posted on 27 Mar 2012, 07:32 2 0
What amazes me is that AT&T subscribers on this site will defend AT&T to the death but, anyone whom I've ever to who has AT&T says it suck ballz.
Doesn't surprise me that Big Blue is sweeping up their forums, it's the New American Way: you can not express yourself negatively, everything has to be sugar-coated because everyone is delicate and hyper-sensitive.
17. PaulNotFromSweden posted on 27 Mar 2012, 13:29 0 0
Are you serious, Charlene??? "...may have went down"??? I've seen some atrocious grammar on the part of PA writers, but this takes the cake. Would you guys please, for the love of god, use spell and grammar checkers. When you write this poorly, you lose your credibility.
18. NexusKoolaid posted on 27 Mar 2012, 14:12 0 1
Credibility lost to nitpickers and grammar snobs only. The rest of us understood what was written and moved on.
19. JohnOgre posted on 27 Mar 2012, 18:23 0 1
Is anyone really suprised here?
I ditched AT&T six years ago for being bastards. Our usage was always the same, but somehow the bill wasn't.
Some of you folks really need to figure it out.
