Verizon ranks #4 in employee training programs in the US

Verizon ranks #4 in employee training programs in the US
There’s no secret when it comes to the success of certain companies that do their best to provide all the tools and support to help employees accomplish their jobs. Verizon Wireless may sit at the top of the ladder thanks partially to their stellar network and growth of handset offerings. Underneath it all, it’s the employees who work diligently in stores and back office locations that help keep the foundation going strong. The company that spends a lot gets a lot – which is why Verizon is ranked number four on Training magazine’s latest Top 125 list of companies that have the best training programs for their employees. Verizon isn’t a stranger to the list; this actually marks the 9th consecutive year that they’ve been recognized for their investment in the training, education, and professional development of its employees. Just in 2009 alone, Big Red spent more than $450 million in its training programs which also includes $120 million in tuition assistance. “We depend on a highly skilled workforce to deliver the best networks and customer solutions,” said Marc Reed, executive vice president for human resources at Verizon.

source: Verizon

FEATURED VIDEO

53 Comments

1. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

congrats to verizon.

4. corps1089

Posts: 492; Member since: Jan 20, 2010

I would not go that far for an award that they have to apply and pay for. Here is the award criteria off the Training Magazine's FAQ: Q: How do you arrive at the Training Top 125 ranking? A: The applications are evaluated both quantitatively (75 percent of the total score) and qualitatively (25 percent of the total score). On the quantitative side, an outside research company scores the application on five different sections as follows: 1. Training Program/Scope (including hours of training, number of trainers, training budget, best practices, and outstanding initiative) (worth 25 percent of score) 2. Tuition Reimbursement (worth 10 percent of score) 3. Training Infrastructure and Delivery (new this year) (worth 20 percent of score) 4. Evaluation/Metrics (worth 25 percent of score) 5. Human Resources (including competency maps, compensation tied to training, employee satisfaction surveys, length of service and turnover, job openings filled by internal candidates, and percentage of new hires referred by employees) (worth 20 percent of score) On the qualitative side, Training editors look for demonstrable results, progress of programs, innovation, success factors, training strategically linked to business goals, corporate commitment to training, the potential applicability of best practices companywide and to other organizations and industries, and the ingenuity of outstanding initiatives (usually a fairly new program that hasn’t had a chance to demonstrate long-term results) and their potential to become best practices.

9. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

Which is why if you ever owned a company I would not want to work for you. "here brand new employee, you are required to know everything on your own without any help. Goodluck! Oh, and if you have questions about a company policy or practice, don't ask and don't bother looking for it, you'll just get fired! Have a nice day!" Thx for paying for my degree vzw!

12. Cali_E

Posts: 196; Member since: Sep 24, 2008

i agree with kilt, you sound like a total douchbag. A for effort for trying to disclaim praise where praise is due. do us all a favor, climb into a hole and die. miserable person

24. *HOVA*

Posts: 564; Member since: Dec 11, 2008

You guys are the biggest bunch of VZW wang hangers I know. The guy pointed out a FACT. A FACT he got from the company who releseaes these results. You guys are pretty fucking pathetic to be saying anything when all he's stating is a fact from the company giving VZW this "praise". I'd tell you to get a life, but it's apparently far too late for that to ever happen.

31. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

"I would not go that far for an award that they have to apply and pay for." FROM HIS POST!!!! The FAQ Section is complete correct. VZW pays for their application fee to be nominated for this award for a reason, it measures how they are doing comparative to other companies. If you don't pay fo rtraining, you get horrible employees.

32. Cali_E

Posts: 196; Member since: Sep 24, 2008

hova you're gay dude. go shove your iphone up your ass, and beat-off to your anime porn

33. Cali_E

Posts: 196; Member since: Sep 24, 2008

oh ya, and i work for verizon. who do you work for? dairy queen? get back to work douchbag

34. illallowit

Posts: 20; Member since: Dec 10, 2009

HOVA, your hypocrisy is hilarious. All you ever do is "wang hang" on the iPhone and ATT; but I digress. Let's go ahead and take a look at the "facts" that were posted; no where does it say that they have to pay to be considered for the award. And the fact that you have to apply for it in no way diminishes the significance. And even IF they have to pay to apply, all that shows it that VZW is always trying to make their employees better. They are asking an outside party to come look at their training program and judge it. They are willingly risking criticism in an effort to improve. I'd say that's pretty cool.

36. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

ahahahha lol. what's so good about anime?

37. Cali_E

Posts: 196; Member since: Sep 24, 2008

people that actually watch anime porn to get off are gay as f&%k. from what i've seen in hova's posts in the past and now on this one convinces me that he watches anime porn, and is gay as hell.

38. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

ahahhaa lol. i've never watched it before.

41. SamTime

Posts: 253; Member since: Nov 07, 2009

All the movements get exaggerated =)

44. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

what does that mean?

48. corps1089

Posts: 492; Member since: Jan 20, 2010

I never came out against Verizon, nor against training provided by Verizon or any other Company. I was simply speaking out against an award the magazine gives out: how can you scientifically credit a study that instead of reviewing the spectrum of data, only reviews a small sampling, and then does not report what the sample is to verify the data [the companies that applied]. On top of that you had to pay to apply, which does not seem necessary since the magazine has other streams of revenue. I also work for a company that is on the list and had the same issue with it when it was announced that my Company received the award [not as high on the list as Verizon].

49. corps1089

Posts: 492; Member since: Jan 20, 2010

I never said praise was or was not due, I was only calling into question the dubious award.

50. corps1089

Posts: 492; Member since: Jan 20, 2010

Of course if you do not train, you get horrible employees. You may have missed my point or I was not clear enough in questioning the bestower of the award and not the recipient. and more specifically, how can you compare your self reliably with others if some of the other companies fail to apply? you only get a rating against the companies that apply, but nowhere is it posted who applies...

51. corps1089

Posts: 492; Member since: Jan 20, 2010

I must say I didn't expect all the hate to come pouring in like it did, thanks for trying to redirect to the facts HOVA.

52. corps1089

Posts: 492; Member since: Jan 20, 2010

from the Training Magazine Application document: found in the Download Application link previously posted:http://www.trainingmag.com/msg/training/top125/index.jsp 6. Before sending in your completed Training Top 125 application, please process a credit card payment of $179 using the link onwww.trainingmag.com/top125 and print out your receipt. Please include a copy of your credit card payment receipt with the application you mail in. If you prefer to pay by check, please include the check with your application when you mail it in. Checks should be made payable to Nielsen Business Media and clearly indicate which company’s submission your payment applies to. Applications without payment will not be processed. All payments must be processed by the application deadline.

53. corps1089

Posts: 492; Member since: Jan 20, 2010

http://www.trainingmag.com/msg/training/top125/index.jsp link: Download Application 6. Before sending in your completed Training Top 125 application, please process a credit card payment of $179 using the link onwww.trainingmag.com/top125 and print out your receipt. Please include a copy of your credit card payment receipt with the application you mail in. If you prefer to pay by check, please include the check with your application when you mail it in. Checks should be made payable to Nielsen Business Media and clearly indicate which company’s submission your payment applies to. Applications without payment will not be processed. All payments must be processed by the application deadline.

2. jundibasam

Posts: 119; Member since: Aug 05, 2009

thats all fine and dandy, but put it into some context like where other wireless/telecom companies rank as well so there could be a point of comparison within the industry. After all, you are a website dedicated to the wireless phone industry, aren't you? Besides, just because you might have good training doesn't mean that you have good employees working for you. 99% of the tech support people you talk to are great and knowledgable, but consequently, about 99% of customer service reps you talk with are dumb asses, idiots, uneducated, or just plan redneck and ghetto.

3. artz1986

Posts: 453; Member since: Mar 11, 2009

you do know that most costumer service reps are employeed by third party companies, right?

5. corps1089

Posts: 492; Member since: Jan 20, 2010

Alltel was 29 in 2009 where Verizon was 19, but there is no where I can find the list of applicants to see if any other Carriers paid to be considered. Related but not comparable to Verizon: Qualcomm was 89 in '09 and Cox Communcations was 92 in '09... http://www.trainingmag.com/msg/training/top125/past-winners/index.jsp

6. trentsinmypants

Posts: 324; Member since: Jan 29, 2009

@jundibasam - I work for VZW and I pride myself with how vast my knowledge base is when it comes to this industry. You need to watch what you say before making yourself look like a complete ass online. I would say that 99% of the Customer Service Reps are well trained and know what they are talking about.......

7. DF334

Posts: 36; Member since: Feb 23, 2009

First off, I am not ghetto, nor a redneck, uneducated, or an idiot! Your an idiot for taking an uneducated guess at what type of people Verizon hires. Unless you work there, you can't say anything!

8. Mateo8326

Posts: 472; Member since: Jul 15, 2009

Ok and so what! what that got to do with phones some of these article here be a waste of time lol

10. tonyc_42

Posts: 61; Member since: Aug 18, 2009

it has everything to do with phones idiot. it shows that they know what the hell they are talking about when people come in to the stores. can't get the best device for your needs if the sales rep doesn't know how to uncover those needs idiot.

19. Mateo8326

Posts: 472; Member since: Jul 15, 2009

that's why you do the research yourself on the phones, never listen to sales reps when commision is involved b/c if you do a 10year will come out the store with a blackberry or doid device

22. n0gar2

Posts: 71; Member since: Oct 19, 2009

I guess this was this guy's attempt to disguise his employee viral man status by going under cover as a black man? God damned fool!

11. jrcrow79

Posts: 477; Member since: May 02, 2008

Verizon..the only training you never provided was how to nickel n dime!..baahhaa

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.