Samsung Galaxy Note 7 explosions in China damage company's attempt to regain top spot in the country

Samsung Galaxy Note 7 explosions in China damage company's attempt to regain top spot in the country
Samsung was the top smartphone manufacturer in Chiuna during 2013. In 2014, it gave up that title to Xiaomi, which in turn turned it over to Huawei last year. Samsung's big sellers in the country come from its Galaxy A and Galaxy J series, which cost less than the equivalent of $450 USD in China. That is about half the USD equivalent price of the Samsung Galaxy Note 7 in China. The company's once leading 21% market share is now down to 8% in the country.

Samsung was hoping to revive Chinese consumers' interest in Samsung with the Galaxy Note 7. And while most of the world had to deal with defective batteries that turned the handset into an unpredictable hand grenade, the Amperex Technology battery used in the Chinese version of the Note 7 is not fire prone, according to Sammy.

However, on Sunday and Monday images on Chinese social media showed several burnt-out Galaxy Note 7 units; users claimed that their phablet had caught on fire. As the images attracted attention in the country, Samsung stores were full of people returning their Galaxy Note 7 units.

Samsung disseminated a statement saying that internal investigation found that the burned units in China had exploded due to external heat. Since the company is apparently ruling out internal heat, which you'd see if the battery was involved, the issue with the Chinese Galaxy Note 7 is completely different than the problem that caused the explosions elsewhere.

Samsung has decided that a full recall in China is not warranted. Instead, it will call back 1,858 devices that were sold from July 20 to August 5 as "testing models." That is not enough for many in the country. According to Canalys research director Nicole Peng, Samsung could be headed toward a "trust crisis." Peng adds that "People have doubts about the Samsung brand." She sees Samsung dropping to eight place among smartphone manufacturers in the country, not moving higher until two flagship products have been successfully launched.
 

source: Forbes

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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47 Comments

1. Zylam

Posts: 1817; Member since: Oct 20, 2010

Wow they are calling back the safe units too now?

6. trojan_horse

Posts: 5868; Member since: May 06, 2016

Nah, it's conspiracy. You know how the world is. OEMs in competition in China could take advantage of the Note7 battery issue to kick Samsung where it hurts, and take away Samsung's remaining market share in China.

9. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Won't help them, Samsung isn't some small time manufacturer who will have to close shop from one incident. Plus they kind of have the best overall package in smartphones right now with the S7, so the enthusiasts will likely stay with them.

14. phonearenarocks

Posts: 607; Member since: Mar 26, 2015

I am not against Sammy but I strongly believe that this is the beginning of downfall of them for sure. I would then be in a state of big confusion not knowing which phone to buy, as I am completely against iOS and I don't see any phone in Android that is as good as the S7 or the Note 7(written in most tech forums that it is the only Android phone which is closest to perfection). I may go for the Moto Z.

40. mrochester

Posts: 1021; Member since: Aug 17, 2014

Well I presume the enthusiasts are with the iPhone 7 right now. I can't imagine any enthusiast would choose to use Android.

28. cheetah2k

Posts: 2271; Member since: Jan 16, 2011

The problem with this "fake" explosion (the phone was probably put into a microwave to try and reproduce the lipo exploding and then blame Samsung - could have been a competitor or disgruntled iPhone user too) is that the Chinese are hurting other Chinese and Chinese business - these batteries are made and assembled in China FFS dips**ts think they are trying to hurt the Samsung brand, but infact Huwaei, Oneplus, Xiaomi and other Chinese brands use the same battery manufacturer...!! ROFLMAO now people wont trust "China" for phone batteries! Good job!

44. noospic

Posts: 12; Member since: Aug 28, 2016

:...and take away Samsung's remaining market share in China." Samsung's market share in China has been in a free fall LONG before the note7 and contiunue to decline regardless of samsung's issues. Hilarious you think it's a conspiracy. They recalled 1800 units in China and now consumers just can't trust Samsung

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

I wouldn't be suprised if any of the local Chinese brands are behind this alleged explosions.

2. Clars123

Posts: 1078; Member since: Mar 16, 2015

The Saga continues..

3. trojan_horse

Posts: 5868; Member since: May 06, 2016

It's a plot by the Chinese, to tarnish Samsung's succees in China. Note7s in China aren't supposed to explode as they feature the safe battery units!

4. Zylam

Posts: 1817; Member since: Oct 20, 2010

Yet they did catch on fire and Samsung is investigating the cases by calling back 1800 units. Why would they do that if there isn't a concern. Samsung needs to remove the Note 7 from existence, this has gone on for far too long and has tarnished their name too much. Give everyone a S7 Edge or a full refund and just move on.

24. j2001m

Posts: 3061; Member since: Apr 28, 2014

What are you on about they recalled 1800 phones before the fire was reported, they all have the Samsung battery and not the safe battery as they was pre sale ver they sent out, the recall had nothing to do with the fire that was fake

5. AlikMalix unregistered

@trojan horse: I quote "It's a plot by the Chinese, to tarnish Samsung's succees in China. Note7s in China aren't supposed to explode as they feature the safe battery units!" ... as opposed to the Rest of the world Note7's which were SUPOSED to explode? Man, the denial of these trolls is worse than the predicament Samsung is going thru.

10. trojan_horse

Posts: 5868; Member since: May 06, 2016

No, what I meant is this: the Note7s around the world, which have faulty batteries are believed they could explode, because they feature the Samsung SDI batteries. But the Note7s in China aren't expected to explode, because they do not feature the SDI batteries. So the exploding Note7s in China aren't supposed to be related to the battery.

12. AlikMalix unregistered

You've spent too much time deflecting the issue you have no idea why the batteries actually exploding - it is actually part of assembly defect, not specifically the battery. China's batteries are different, but the connecting pins (or w/e) or the failsafes could still be the same. Maybe you're right, maybe it's not even battery related, it could be another component that makes these devices explode, for your favorite company's sake - I hope you're wrong, because if it's another component or another manufacturing defect - than it's another hell-storm coming. Basically, they explode, and now those that used the testing software to see if they're safe - well... they're not! Don't be in denial, as a business owner myself - im actually feel compassion for samsungs problem - and I think they're doing a good job handling this issue. Could be done better - but how do you prepare for something like this? This isn't some antenna problem where you can just hold it differently or use a case. And Samsung doesn't have stores all over the place where they can assist each customer face to face! This will be taken care of, though, that's a fact! (Unlike those "facts" that you, techie and few others claim as facts).

17. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Don't bother with him. He's just like Techie. Maybe worse.

18. trojan_horse

Posts: 5868; Member since: May 06, 2016

@AlikMalix The cause of the battery explosion is the packaging, not the actual cells. ITM Semiconductor did produce the battery packs for the Note7s which have exploded. Samsung SDI only provided the battery cells. And the battery packs for the Note7s sold in China were produced by ATL, so they are safe and not supposed to explode.

34. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Dude...don't waste time eplsining to him. He doesn't care. He could have easily read ALL THE FACST for himself. He can't read facts and common sense. He only reads "troll" because he is a troll. My rule is just to provide truth and correct info, but I will avoid these trolling PoS who have nothing better to do. PA is trolling too, because they keep wasting time and space constantly posting articles that don't even matter about it. It's over. They are mad because Samsung simply released the phoen a month early. I fthey had released them now, then the schedule means they would have been ready for sale in October anyways. So when they go back on sale next month, that would have been its normal schedule. The down side though, is the issue woudl have came themn vs now and that would have hurt them more. The fact they were able ot deal with it early, means they have time to recoup 100% of the sales they were goign to get. I skimmed through over 10,000 posts on Samsung Mobile on Facebook, and other than the typicla trollign fans of Apple, every post I saw where a person had a Note 7 says they can't wait for an exchange and they love their phone. All the the grief and dismay of the haters. Ist so funny because NONE of Samsung's own customers are mad. The angry ass Apple fanboys are mad they have to yet again take a crappy ass phone from Apple an they want Apple to make a phone as good as the S and Note and Apple refuses to do so. They are mad that even with its issue, the Note 7 is still the best followup device for 2016 behind the S7 which has already outsold the iPhone for 2 quarters. They want so badly for Samsung to lose, because that si the only way Apple can win. But Apple isnt going to ever win just liek they didnt against Microsoft. They are mad the iPhone sales are dropping and if Apple doesn't find a way to stoop the bleeding, their Apple will die a horrible death and be reduced to the likes of Microsoft and have less than a 10% hold on the market they lead for 5 years. Let the fools be angry at their ugly 3 time same design using terrible camera having PoS phone. Instead of them hating and venting at Apple, they rather come here and jump on the hate bandwagon of Samsung. Its so awesome that 95% of Samsung owners, dont come to blog sites and see all these butthurt Apple-fanatics who have no life. But yet the brag about having the highest IQ's. People with such, would be smart enough to avoid such banter.

30. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Dude its actually YOU who are tryign so hard. Samsung officially stated, that the only Note 7's with the faulty battery were those made in Korean and another country. The China ones which most went to T-Mobile dont have the affected battery. However even in the USA, Samsung decided later to simply recall of of them to give ll customer the same equal peace of mind. The 2 I original bought from VZW because this issue arose, which I had already returned, were not from China. They came from Samsung Hong Kong. The 1 I purchased from Rogers/Canada, waas from Korea. I returned it and got the refund because I didnt want to wait for an exchange. The last 2 I have from T-mobile both have made in China on the box. Neither has given me an issue. One of them got damaged from my daughter dropping it. But that won't matter. I've been using the one I took from my wife. Though it has gotten fair warm while web browsing and some games, it has not shown any issue. For a few days because I was somewhat perturbed, I charged it up using normal charging speed. But then simply put it back on fast charging. I've purchase a Exynos model directly from Samsung which DHL tracking shows will be here Friday. I made a choice to hold on to mine until I could walk in and get a replacement. Went to T yesterday and they said they expect to have soem today. I hope so. I've already put the whole ordeal behind me. You are trolling so hard for a phone you don't own, have no plans of owning. You are trippin troll! So what Samsung decided to replace all the phones whether they had issues of not. The same thing Apple should have did with at leats the iPhone 6 Plus which bent, damaged the battery, caught on fired and injured people. But you never said a word. So why you all on Samsung? Because you are a trolling hating PoS. No one here downplayed the issue. Samsung dealt with the same as they always have and have a 100% track record of acknowledging the issue and fixing it. No other OEM can claim the same. The only reason why Apple is on top of all the issue with the iPhone 7 is because it just came out, because they are in 2 class action lawsuits over the iPhone 6 and because right now they don't have the protection of the DoJ after they refused to unlock one phone of a terrorist. Which they could have and stil not gave the DoJ a backdoor to iOS.

32. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

I dunno about him trying so hard, he doesn't write essays just to prove a point.

35. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So what! I dont have to comment like everyone else. That the problem with you piss poor Apple fans. You all try so hard to be the same. That si why you all are typically called "sheep". Stop acting like such and you won't be labelled as such. I dont care how you feel about my posts. I'm not trying hard to do anything. This is how I am naturally and in real like. I'm not some fake PoS like you all are. Excuse me, I have to leave the comforts of my home and walk 2 blocks to T-Mobile and hoping I can get my Note 7 replaced. Go use your piss poor outdated featureless iPhone and be happy that Apple gave you a new color.

36. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

You don't have to comment like everyone else. But you don't have the right to call anyone a PoS.

42. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Says you?

38. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

Techie, I know you're no newbie here, please do NOT put me in an apple fan category, anyone veteran here KNOWS am NOT an Apple fan, so please learn better, and know that I don't have ANDROID 18 just for s**ts and giggles you moron.

43. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Don't act like one. Android fans that are true fans don't act liek you. You're just trolling. If I was trolling that would also make me a PoS. Why? Because I'm not a hypocrite. What is good for the goose is good for the gander. I stand behind what I say. Samsung has an issue. No one ever said it wasn't serious. But they have spent millions and will lose millions on their own mistake/error/negligence or whatever synonym you want to use. So what is the point in continuing to hassle about it? The issue has been solve. Samsung is replacing ALL device whether they were defective or not. This unlike OEM's like Motorola who had people with phoen that didn't work, they claimed they had no replacements and they granted no refunds. But did you troll them? No. You may as well be an Apple fan because you act liek one. Be your own man, unless this is you. If it is you than i pity you. I dont really care about samsung's issue. I had 3 phones, I just exchange 2 today at T-mobile. Rough process because they didnt have their own crp together. But I'm not blaming Samsung for it, even if the whole issue started because of them. I've moved on, but PoS trolls continue on and on. why? You that desperate for attention? So I gave you some. If you wish to not be labelled as something that you claim you are not, then don't act like something you're not. That's how easy it is. I'm done with it and you too. I am entitled to my opinion, as you are too. I respect your opinion if at least you try to act civil. But if you wanna bring stupid troll posts, so your boys can stroke your ego, then enjoy. But all of us aren't going to do it. some of us whether its good news or bad new, would liek to just have our opinions or debates without ignorant people. I dont need to be entertained. if I want entertainment I will play games or watch a movie. tech stuff is meant to be fun and interesting. But as usual, there has to be the idiots who have to spoil peoples fun because they can't be civil. Don't tell me what I can say or not, or act; when you arent doing any more and certainly less of.

45. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

As usual, I only read your first 3 sentence. Please, keep entertaining me and tell me what-i-act-like-i-own because apparently, am not allowed to disagree with you or else, all of the sudden, am an Apple fan. I thought about reporting you for verbal offenses but I don't think PA authors feel like reading your essays, rather I find you amusing now lol keep it up, hey guess what? Apple rocks Samsung sucks, throw me am easy, PLEASE DO!

37. AlikMalix unregistered

Bernoulli, joint the club! you and maherk, are now both Apple sheep! You're not supposed to take sides against Samsung users, everyone knows that! Techie: it takes just as long to scroll thru your posts on android as it does on iOS - we got ad blockers, but we can't hide your soam - and I think, everyone is tired of scrolling past your posts: you now started posting them 2 at the time. Honestly, screw fanboy wars, please stop posting long essays - ridiculed Apple or its users, I don't care, but limit it to a few sentences. I wouldn't even mind a long essay once in a while - but every damn Apple article with about 10 essays is unacceptable. And everyone knows that you use half truths, cherry pick your arguments, and you hate Apple and its users!

39. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

that moron thinks am an apple fan just because I don't like sammy, wtf, heck even you malik know that am by no means an apple fan nor do i own an iphone, that kid needs to go back to his grandma and ask her for money again.

8. xperian

Posts: 420; Member since: Apr 10, 2014

Samsung should just cancel Note 7, it's a failed phone, even if you ignore exploding batteries, it had performance issues. Other models, like edge 7, also explode quite a bit, people should think twice before buying a samsung

11. trojan_horse

Posts: 5868; Member since: May 06, 2016

Quote: "people should think twice before buying a Samsung" Toyota's recalled cars have had brakes and steering failure and caused their cars to roll without the control of the drivers, thus causing accidents and deaths. Has that issue made people to think twice before buying a Toyota? No! Toyota is still at the top of car sales. This Note7 issue is a serious one, but I don't think it will end Samsung's rule in the Android market.

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