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New J.D. Power stats put Apple and Nokia smartphone satisfaction on top at AT&T

New J.D. Power stats put Apple and Nokia smartphone satisfaction on top at AT&T
On the heels of AT&T grabbing the coveted number 1 spot in customer satisfaction recently, Nokia continues to improve its position against the big competitors in the field. In AT&T’s case, Nokia is second only to Apple, whose satisfaction score essentially did not move.

Samsung is right on Nokia’s tail though, scoring just one point behind the Finnish wonder in the process. Smartphone rankings were based on overall satisfaction relative to the carrier as well, with smartphone customers expressing the highest satisfaction with AT&T, followed by Sprint, T-Mobile and Verizon.

It gets more interesting though, as Apple iPhone owners indicated higher satisfaction levels with Verizon versus the competition. While Apple is tops with the two largest carriers in the US, Samsung holds that distinction amongst T-Mobile and Sprint.

Nokia did not rank on Verizon which is odd because based on some indicators we have seen activity from AdDuplex indicating a strong showing for Big Red in the Windows Phone sphere. Apple places second behind Samsung with Sprint and did not rank with T-Mobile.

One the whole it is an indicator that the major OEMs are really on their A-game. LG is second behind Samsung with T-Mobile, and HTC is holding its own in the top three or four with all the major carriers. What are you using and are you happy with it?

source: J.D. Power via WMPoweruser

14 Comments
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posted on 17 Oct 2013, 23:10 7

1. cc3493 (Posts: 144; Member since: 06 Jul 2013)


In Nokia We Trust! Until Elop came in that is...

posted on 17 Oct 2013, 23:14 12

2. NAWF_SIDE (banned) (Posts: 40; Member since: 10 Oct 2013)


Nokia #1

posted on 17 Oct 2013, 23:57

4. nvrhde (Posts: 69; Member since: 10 Nov 2012)


Really ?

posted on 18 Oct 2013, 00:38 2

7. asingha94 (Posts: 287; Member since: 08 Apr 2012)


Its obvious!

posted on 17 Oct 2013, 23:46 12

3. N-fanboy (Posts: 529; Member since: 12 Jan 2013)


Nokia, Connecting People.

posted on 18 Oct 2013, 00:12 3

5. Omar-BHR95 (Posts: 184; Member since: 23 Dec 2012)


#truuuuu

posted on 18 Oct 2013, 00:17

6. snowgator (Posts: 3188; Member since: 19 Jan 2011)


I have zero idea what to really take away from all this. What models are ranked highest? How long have these satisfied owners owned their phones, 15 hours or 15 months?

Not enough information to really gage anything.

posted on 18 Oct 2013, 00:41 1

8. sprockkets (Posts: 1090; Member since: 16 Jan 2012)


Study is stupid: On Tmob Samsung wins and apple is nowhere to be seen. They've been selling on tmob since what, the beginning of this year?

Oh well!

posted on 18 Oct 2013, 02:47 1

10. promise7 (Posts: 299; Member since: 03 Jul 2013)


Apple isn't in the T-Mobile rankings because the study was in February before Apple launched iPhones with T-Mobile.

posted on 18 Oct 2013, 01:33 7

9. xfire99 (Posts: 415; Member since: 14 Mar 2012)


All iFans just dont know the truth behind the lying company, search for: security in iMessage are a lie and get surprised. :)
Even with the truth, but still deny and that says all about the rotten Apple. :p

posted on 18 Oct 2013, 17:30

14. Quezdagreat (Posts: 413; Member since: 05 Apr 2012)


Do you guys ever get tired of hating on Apple? Omg get a better hobby

posted on 18 Oct 2013, 03:27 8

11. -box- (Posts: 3715; Member since: 04 Jan 2012)


Nokia Lumia. Wouldn't use anything else currently on the market.

posted on 18 Oct 2013, 05:04

12. mui2g6 (Posts: 20; Member since: 12 Dec 2012)


I believe Nokia would have topped if it weren't for da various bugs plaguing the wp8 ecosystem.

posted on 18 Oct 2013, 07:23

13. silencer271 (Posts: 149; Member since: 05 Apr 2013)


lol for the handful of people using Nokia phones lol

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