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AT&T zips past Verizon to reclaim the J.D. Power customer service ranking's top

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AT&T zips past Verizon to reclaim the J.D. Power customer service ranking's top
America's second largest carrier AT&T just toppled the first one to score a first place in customer satisfaction ranking by J.D. Power. Usually with a top occupied by Verzion, the survey covers three aspects of customer service - phone assistance, online support and in-store associates.

As a whole, the industry itself has taken it up a notch, with the highest levels of customer service since 2009, despite that the other two biggies - Sprint and T-Mobile - are slipping through the cracks with below industry average numbers. 

MetroPCS wins the love of the prepaid crowd, and we were certainly intrigued to find out that "nearly one-fifth (17%) of full-service customers indicate that they have used YouTube to resolve a problem regarding their wireless service."

+- Press Release

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