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Are Apple and Verizon outsourcing more call center support in advance of a Big Red branded Apple iPhone launch?

Posted: , by Alan F.

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Are Apple and Verizon outsourcing more call center support in advance of a Big Red branded Apple iPhone launch?
Are Apple and/or Verizon expecting a flood of phone calls for some reason? Two telecommunication companies, Ryla and Teleperformance are hiring hundreds of new phone agents for a cellular company that wishes to be anonymous, in states such as California, Georgia, Ohio, South Carolina, Texas and Utah. Both companies offer outsourced call centers and both Apple and Verizon have used Teleperformance before.

If the hiring has to do with the launch of a Verizon branded Apple iPhone, the local media in the area seem to be on target. The Fresno Bee reported that the hiring by Ryla in Clovis, California is for a Fortune 50 cellular company hoping to "increase its marketing and sales." That could describe Apple, seeking to fight back against the oncoming rush of Android. The Augusta Chronicle's story hinted that those hired by Teleperformance are to start work in late November. Throw in the 3-4 weeks necessary for training in the industry, consider the days off for the holidays, and it takes you to early January-a period of time that has been speculated to be when a Big Red branded Apple iPhone would be available.

source: electronista



28 Comments
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posted on 23 Oct 2010, 12:22

1. melloyello (unregistered)


FIRST

posted on 23 Oct 2010, 12:29 1

2. sancho69 (unregistered)


this is getting out of hand who cares about apple anymore

posted on 23 Oct 2010, 13:44 2

3. oddmanout (Posts: 435; Member since: 22 May 2009)


yeah is it me or could everyone else care less about a verizon branded iphone...

posted on 23 Oct 2010, 12:54 3

4. areuguysserious (unregistered)


this just in, the temperature in Beijing is 63 degrees Fahrenheit, this obviously means Verizon will be getting the iPhone in January

posted on 23 Oct 2010, 14:25 1

5. triaripep (Posts: 2; Member since: 12 Oct 2010)


The Apple customers need the extra help...

posted on 23 Oct 2010, 15:44 1

6. XxxCalebxxX (Posts: 14; Member since: 30 Jun 2010)


who cares now every one has a droid and it does just as good and even better than a iphone

posted on 23 Oct 2010, 15:58 1

7. Joshing4fun (Posts: 1044; Member since: 13 Aug 2010)


Also within a month Verizon will have like 8 new phones out. That could be part of the reason.

posted on 23 Oct 2010, 15:59

8. Junior (Posts: 52; Member since: 09 Jun 2010)


Maybe they're seasonal?

posted on 23 Oct 2010, 16:17 1

9. cantwaitforiphonevzw (unregistered)


i just want to say to all the haters out there.. it doesnt matter if YOU think this is a big deal.. because IT IS think about the amount of customers verizon already has and think about how many MORE people will be added when it launches... I just hope its not a complete mess and i hope they do pre orders and people dont get hurt trying to get this phone. thats what the build up is.. so i hope they stock them in any retail location any best buy any store across the country because with all the hype and publicity this is getting its going to break all kinds of records for apple and verizon.

very very intersting!!

posted on 23 Oct 2010, 18:41 1

10. Sugartittsof69 (unregistered)


Well Ihonestly dnt care about an iPhone on Verizon as loong as it doesn't fuck up there network like how the iPhone messed up att network cuz right now I get awesome service on my droid x I never drop calls and data works fine I would be pretty angry if once they get an iPhone there service turns like shit cuz it can't handle it like att ..- btw my nipples are hard ;)

posted on 23 Oct 2010, 20:54 1

11. jtucker1987 (Posts: 89; Member since: 06 May 2010)


The iPhone is NOT coming to verizon next year. AT&T and apple still have a contract till 2012 so these are just rumors. Remember this happens every year and always claims that things are falling into place. The ONLY reason that the iPad will be on verizon is that it is the wifi only version to which AT&T has no control or contract with. They only have contracts with the 3G version of the iPad. It is a loophole between the agreement with AT&T and apple.

posted on 24 Oct 2010, 07:40

17. Hwitzer (unregistered)


Does anyone honestly "Know" when the contract is up? All I have seen are rumors and no actual facts.......

posted on 24 Sep 2011, 14:28

27. Daisyville (unregistered)


Today is Sept. 24th, 2011 and Verizon DID launch the iPhone . I wonder if people feel as dumb as they look when they make definitive statements and turn out to be wrong.

posted on 23 Oct 2010, 20:03

12. Mudd (unregistered)


Sugartittsof69 If Verizon gets the Iphone that wont happen becase Verizon is in the process of LTE and this Iphone if it does launch on Verizon will more than likely be a 4G device. I'd hope so... If not its a waste of time to put it in the market...

posted on 23 Oct 2010, 22:04

13. jtucker1987 (Posts: 89; Member since: 06 May 2010)


No it won't because it is a waste of money. There is no point in spending tons of money on an LTE phone for one carrier since most carriers around the world won't have LTE set up yet. Plus apple has already said that they won't make an LTE device until the technology matures since the LTE chips consume battery power like crazy. You won't see a 4g iPhone for another two years or so.

posted on 23 Oct 2010, 23:19 1

14. protozeloz (Posts: 5369; Member since: 16 Sep 2010)


Guys im starting to believe a guy from phonearena wants this phone on verizon really bad

posted on 24 Oct 2010, 04:51

15. Fanboykiller (unregistered)


Keep dreaming slow-rizon, fanboys are so naive their wishfull thinkings makes them forget that contract agreement between Apple and AT&T ends in 2012 WSJ may say whatever but that's the true, in January the ipad 3G posible comes to slow-rizon but not the Iphone, sorry Fanboys no documents showing the deal is broken means the phone is stil with the death star.....!!!!

posted on 24 Oct 2010, 19:01 1

24. ecml490 (unregistered)


You act like you're Steve Jobs, stfu lol

posted on 24 Sep 2011, 14:30

28. Daisyville (unregistered)


LMAO! There's more than one dumbass on this thread? Sheesh!

posted on 24 Oct 2010, 07:33

16. Hwitzer (unregistered)


Maybe its simply the fact that Verizon just launched an IPad and needs the help..... Might not have anything to do with an Iphone.....

posted on 24 Oct 2010, 08:21

18. moose1122 (unregistered)


@ jtucker 1987 and fanboykiller....

Since you two are both so in the know about the contract between ATT and Apple, I'd like to see your documentation that verifies this is still in effect. Yes, Engadget posted a blog that stated the "original" contract was for 5 years, but did not say if any modifications have been made since then, including allowing ATT exclusivity for the Ipad for this year, possibly having changed it. Just like people say they will believe the iphone on Vzw when they see it or it is announced by Steve Jobs, I say the same thing about this unicorn of a contract. There is just as much speculation about that as there is to whether the iphone is coming to Vzw or not. I personally feel this is getting very real! When have there ever been this many rumors, posted so closely together, from varying sources and manufacturers regarding the veriphone? There have even been leaked photos of the rumored N92 DVT CDMA variant in the wild in Vietnam, just like there was prior to the original iphone 4 lauch. Can't verify the validity of the photos, but neither could anyone back prior to the iphone 4 launch, and they turned out to be correct, so who knows?!

Speculation on the LTE version of the veriphone, unfortunately, are not going to be correct, as other reputable blog sites have stated that Apple is slow to adopt the latest technology, and with the limited roll out of LTE by the time the rumored phone is set to release, they will elect to only release a CDMA/Global version. Hopefully, and more than likely, future versions will be LTE compatible.

posted on 24 Oct 2010, 09:54

19. lennydude (Posts: 23; Member since: 06 Jun 2009)


Exactly.............."who cares about the iPhone". Android has flown past the iPhone and there is no turning back. (for me at least)
Everyone, and i do mean everyone that i know who owns an iPhone has no clue what it can do. To them it is simply a status symbol..........they own the phone simply because of this.
Having said this, i think it is a great time for these folks! They own what they want and i own what i want................can not be any more simple than that :):)
If YOU owned VZW.................would YOU want to sell the iPhone? Of course you would! Let them sell it to those that want it a we can be happy with our phones.
Why do we ALWAYS have to choose sides and be so damn "partisan" about everything in life????

posted on 24 Oct 2010, 12:21

20. Fanboykiller (unregistered)


@mouse1122

Dude the document where shown and there is a prof of their existence, trust me I will love to se the Iphone on VZW and you will see a lot of people complaining about how slow and and the lack of multitasking but that's a fact homeboy and a CDMA iphone doen't mean it has to be for VZW exclusibly, China Mobile has more than 500 millions customers and it could sell very well there. The whole point of all this rummors is VZW is losing the batle against the iphone and ATT despite all the bad publicity, numbers don't lie dude....!!!!

posted on 24 Oct 2010, 12:27

21. Fanboykiller (unregistered)


Correction China Mobile has more than 500k subscriber in the main land China alone, a posible CDMA iphone will sell more than the total amount of subscriber that slow-rizon have in United States....!!!

posted on 24 Oct 2010, 12:36

22. Yodiidy (unregistered)


Why would a wifi only device be on verizon?

posted on 24 Oct 2010, 17:21

23. protozeloz (Posts: 5369; Member since: 16 Sep 2010)


Well guys I personally believe a constant rumor migth eventually become a truth as much as it could be a lie for ever, random speculation are not the truth, its like throwing a coin and saying it will be heads every time, it will eventually become a truth, why apple hasn't created on cdma phone yet?(correct mr if im wrong ) ,for the same reason mac desktops where not customizable, their stability ad control will be cut when thighs that used to work with"NON GSM" networks, for example an app didn't have to ask itself" im I dealing with cdma or gsm here" they could go straight and believe they are dealing with a gsm service. Now other carries will add a more complex performance from the apps an os.

At least thas my point of view

posted on 25 Oct 2010, 18:28

25. uofmrules (Posts: 47; Member since: 11 Oct 2010)


@Fanboykiller

What numbers?? You really must be high since Android based phones have been out selling the iphone. Not to mention 3 of the top 5 selling android phones happen to be on Verizon.

So exactly how is VZW losing the battle?

posted on 26 Oct 2010, 13:38

26. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)


here's a theory...obviously Verizon adopted the iPad to generate more revenue. yes its the wifi only version b/c what other option do they have? there is no iPad with a CDMA chip in it.. i think the iPad is a test run to see how customers respond to not being able to go into any corp. Verizon store and exchange their equipment. this right now is a huge convenience for the customer and has been for a long time, part of the reason Verizon leads the industry. a non-4G iPhone is not too unrealistic. i think Verizon would love the profits from those sales and Apple for that matter. when 4G hits what do you think all those customers who have just upgraded to a Droid X or Fascinate are going to do? those won't be 4G compatible either and won't be upgradeable until 2012...so why is a non-4G iPhone so far fetched and a waste of money? its not like come 1Q of 2011 Verizon hits a button and bam total 4G over the whole country. its gonna take time...so Apple may wait awhile for a more blanketed 4G coverage which is projected sometime in 2013. im sure there are Verizon customers that would kill for a iPhone 3GS let alone a 4G model.

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