Samsung Epic 4G

Ive been pretty happy with this phone. Its reliable and durable and has a great screen. I would love to own an iphone but deal is no way im using an on-screen keyboard - HATE them... gotta say this phone has swype and I have even found that with that feature i probably use the on screen kybd 25% of the time which is incredible for me. I Love the way swype works... the phone does crash for me at least once a day ( sometimes three times ).. but then again these arent phones as much as mini computers so i guess its expected. camera quality is decent just dont like how slow it is at times... also have had some problems when I needed major software updates - afterwards needed to take the phone in at least twice and they needed to re-set it which means i had to re-load all my mail and apps.. P.I.T.A. All said tho for everything the phone does im very happy with it..formerly had the Palm Pre - LOVED the operating system.. .(mutilple windows open at once was CLUTCH).... BUT other than the kewl size HATED the entire rest of the phone..

The only things I would add is better reception in my subdivision and have a video out but other than that the phone is great. The keyboard is great and the talk to text works almost everytime. I really have nothing bad to say about this phone. Probably the best phone I had. If it had direct connect it would be perfect.

I have had the Epic for almost a year. It broke three months after purchase from overheating while using GPS for navigation. I sent it to Samsung so I did not have to pay $35 for a refurb phone from sprint since it was only a few months old. Samsung kept my phone for 6 weeks and I was forced to pay for service through sprint which I did not receive. I was recently using my phone for navigation again while driving through Denver and it did it again. The phone said GPS LOST, went into airplane mode, then shut down and will not power on. When I press the power button the blue light on the front comes on, the camera flash sometimes comes on while I hold the power button, soon after I let the button go all the lights turn off. If I plug in the usb cable the lights on the phone strobe the whole time its plugged in. The phone will not display anything on the screen. I am reluctant to send it to Samsung again for another 6 week turn around. I am very disappointed with the quality of this Samsung phone. At $250, being the most expensive phone sprint sells, it should last longer than a few months.

I have no experience with other Samsung mobile devices, but Samsung has been very slow with updates, Unlike their competition we have to wait 6 month more than they do. Then when we get the update its worse than the original firmware. Samsung promises fixes and they only provide a headache.

When I call Samsung support no one speaks English. Everything I say they reply "I understand" or "I see" even when they don't have a clue what I am asking.

Samsung needs to step up the game if they plan on being a major player in the smart phone market.