Samsung Galaxy Fold re-release might not be very close, as Best Buy cancels all pre-orders

Samsung Galaxy Fold re-release might not be very close, as Best Buy cancels all pre-orders
The epic (and unfortunate) release saga of the highly anticipated Galaxy Fold is obviously far from over, as Samsung still thinks it can fix all the vulnerabilities of the company's first (near-) finished foldable design without having to cancel the device altogether and start over.

But after promising a new launch date imminently a full two weeks ago, the world's top smartphone vendor largely went silent, leaving those who pre-ordered the groundbreaking mobile product with a tough decision on their hands. Namely, you have until May 31 to specifically request Samsung keep your order for delivery at a later, as-yet-unspecified date. Everyone else will receive a full refund after the tech giant automatically cancels all orders from folks unwilling to wait any longer.

However, a related question left unanswered until today concerned pre-orders made through other channels. In addition to Samsung's official e-store, the Galaxy Fold was initially available in the US from AT&T and Best Buy as well. The latter retailer is dealing with the delay in a more direct and determined manner, leaving hopeful early adopters no choice whatsoever.

All current pre-orders are canceled, but your patience will be rewarded

As explained in a Best Buy support thread by one of the retail giant's social media specialists, customers are being put first with this decision. Of course, Samsung's move to allow people to choose between canceling and waiting a little longer for the Galaxy Fold to have its kinks ironed out seems even more customer-friendly.

On the bright side, as reported by a customer who already received an email notification of Best Buy's across-the-board cancelation, the retailer is offering complimentary $100 savings codes as a way to say thanks for waiting and sorry the whole thing didn't work out. That's obviously peanuts compared to the Galaxy Fold's list price, but it's certainly better than nothing, and presumably, you'll be able to use the $100 coupon towards any future purchase.

You could even shave 100 bucks off Samsung's first foldable mobile device if you decide to order it again when (if) it goes back on sale.

No new release date, no update on Samsung's "enhancement" progress

For the time being, all that Best Buy can do for you if you remain excited about the Galaxy Fold is promise to notify you when (if) sales will be restarted. Don't forget to sign up for news updates on the phone's official product webpage... and maybe don't hold your breath.

While Best Buy says Samsung "continues to make progress in enhancing" the Galaxy Fold, this pre-order cancelation suggests said progress might be slower than recently hinted at. It's getting more and more unrealistic to expect a June release, but beyond that, we can't make any trustworthy predictions or educated guesses.

One thing definitely working in Samsung's favor are Huawei's highly publicized troubles, which all but guarantee the Mate X will not meet its company's self-imposed deadline after all. That means Samsung can (and absolutely should) now take its time and carefully polish the design of the Galaxy Fold without feeling the pressure to be first to market with a fragile, almost completely unusable, and insanely expensive device. 

In the end, what good is "one of the most beautiful pieces of mobile engineering in a long time", as Best Buy perfectly describes the Galaxy Fold, if it catastrophically breaks after just a couple of days of routine usage? Bottom line, you should be thankful for your $100-worth gift and give Samsung time to get this bad boy right. 

Related phones

Galaxy Fold
  • Display 7.3" 1536 x 2152 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 512 GB
  • Battery 4380 mAh(32h talk time)



1. chris2k5

Posts: 283; Member since: Nov 17, 2012

That’s what you get for rushing product to market. Samsung battery gate and now fold gate. Let me get some popcorn.

2. DolmioMan

Posts: 335; Member since: Jan 08, 2018

The Note 7 wasn’t rushed, that was straight up negligence.

8. oldskool50 unregistered

How so? How many phone caught fire during testing? NONE. Out of 5M released devices, how many actually caught fire? The official number was 62. The Note 7 has nothign to do with the Fold. I agree that maybe the Fold wasn't ready to be released yet. But a device that has been worked on for more than 3 years, doesn't sound like a rush. What it does sound like from you, are the typical Samsung haters who always have negatives on Samsung, but don't even come out when their OEM is under fire. I won't even go down the Apple road on how they purposely and knowingly lied to and deceived customers.

12. iloveapps

Posts: 855; Member since: Mar 21, 2019

The fact it was recalled then there’s something bad no matter how many units. Samsung releases faulty phones.

3. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

Guess you forgotten Bendgate, Antenna gate and Battery Gate. "That’s what you get for rushing product to market. " Well when you get a company like Huawei or Samsung pushing tech cramming their phones with the latest tech sometimes things are bound to go wrong. Dont worry enjoy your foldable Apple device in 2021 where it will cost hundreds more than Samsungs and Huawei's offerings and on top of that they wont have the experience Samsung and Huawei will have due to them releasing 2 devices before Apple releases their 1st. Let me get some nacho's with jalapeno's on top :D

4. andrewc31394

Posts: 298; Member since: Jun 23, 2012

this article is specifically about Samsung, so why are you wasting any reader's time by blabbering about Apple...

16. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

To let people know Samsungs battery gate and fold gate aren't the only issues that ever happened which alot of Apple fanboys seem to bring them up so its good to make them understand once in awhile

5. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

ShadowSnypa786 the first two posts were great, your's was simply a pathetic fanboy attempt to defect from Samsung's two massive product failures. Better get yourself some butthurt cream to go with those nachos :D

6. Dealler

Posts: 22; Member since: May 03, 2019

said the unbiased Apple fanboy. LOL.

15. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

I would buy some but when I went to get some they told me some guy called Apple-Rulz brought the whole batch :D

10. User123456789

Posts: 1008; Member since: Feb 22, 2019

Foxconn makes the devices, it is up to them quality controle.

13. iloveapps

Posts: 855; Member since: Mar 21, 2019

Then don’t forgot how bad Note 7 and Samsung Fold failed miserably.

7. oldskool50 unregistered

Thanks to Trump, Samsung has basically ben bought more time because since Huawei won't have access to Android, that means their folding device will likely also be delayed. Samsung has the money and know-how to deal with their problem 1st hand. No one is in a rush to pay $2000 for a device. I don't know how many Samsung has planned to ship and we have no idea how many were pre-orders. I'm betting most pre-orders were reviewers. Other than some business folks and rich people, who would even be capable of buying? Even on a breakdown of 24 payments on a carriers phone bill, this device will be one of the most expensive ever in the USA. I believe pre-orders have a policy where is a pre-ordered device gets delayed beyond a certain amount of time, they have to be cancelled and any money paid has to be refunded. Best Buy isn't jumping the gun. They are following their policies on pre-orders.

9. thxultra

Posts: 457; Member since: Oct 16, 2014

Wondering how many of these were actually built and ready to ship. Samsung has to be taking a huge hit on this. Have to give them credit for not releasing it.

11. Godlymansean

Posts: 337; Member since: Apr 14, 2017

Yeah thank god they didn't release this, but idk gonna be hard to bounce back from. If anyone can though... Definitely Samsung.

14. iloveapps

Posts: 855; Member since: Mar 21, 2019

10% comments about Samsung FAIL 90% about apple. Samsung idiots defense: divert to apple and ignore how Samsung miserably handled this failure.

17. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

30% comments from Apple fanboys slating Samsung 70% about Apple Apple idiots defense: Samsungs the worst company ever and Apple hasnt ever released anything bad and all the products are perfect.

18. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

Give it up, Samsung isn’t going to send you a check, so stop trying so hard.

19. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

A guy can dream LOL

20. iloveapps

Posts: 855; Member since: Mar 21, 2019

At least their products is in the market and useful. Unlike Note 7 that was banned from using in public and now this 2 days old Galaxy Fail with cheap plastic screen.

24. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

And that cheap plastic screen is probably more complex and hard to make than ANY iphone display And wasnt samsung showing its foldable displays to companies like Apple SO dont worry you probably be using a Samsung cheap plastic screen soon enough Go figure :D

22. thxultra

Posts: 457; Member since: Oct 16, 2014

Samsung actually handled this well by holding off the release instead of releasing a faulty product. Not meant to bash any company just saying this was handled well by Samsung.

21. iloveapps

Posts: 855; Member since: Mar 21, 2019

And oh by the way, since this is bad news for Samsung, this article won’t get at least 50 comments as Samsung idiots are ignoring. cmdacos Tipus blingblingthing back_from_beyond LawnBoy TedKord Maherk PSAfromThisGuy sissy246 MINDoSOUL Oldschool50 GalaxyLeads_iCrapFollows Scarface21173 Papa_ji Alcyone Sgodsell Dollallama Knownhost Onelove123 Ichimoko

23. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

Jesus you got loads of time on your hands Ya could say since its an article showing Samsung in a bad light then you know iloveapps and apple-rulz will be there to the party Shockingly both apple fanatics

25. Vancetastic

Posts: 1581; Member since: May 17, 2017

He has a lot of room in his rather empty head for these people to live, apparently.

27. iushnt

Posts: 3122; Member since: Feb 06, 2013

@ShadowSnypa786 I think he is under 12 to have that much of time.

26. aegislash

Posts: 1517; Member since: Jan 27, 2015

This is easily the saddest comment I have seen on here in a while. Holy smokes.

28. tokuzumi

Posts: 1929; Member since: Aug 27, 2009

Samsung's version of the Apple Air Power wireless charger.

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