Those who pre-ordered the Galaxy Fold from Samsung have to make a decision

Those who pre-ordered the Galaxy Fold from Samsung have to make a decision
Back on April 22nd, Samsung announced that the Galaxy Fold would be delayed in the U.S. (and elsewhere) by at least one month. Today, Samsung sent out an email to those who had pre-ordered the foldable device from the manufacturer, which was originally scheduled to be launched on April 26th. In the email, Samsung said that it cannot confirm a shipping date for the Galaxy Fold. Those who cancel their pre-order before the device ships will receive a full refund of any amount of money that they were charged.

If someone with a pre-order does not get in touch with Samsung and the Galaxy Fold does not ship by May 31st, the order will be automatically canceled and the consumer will receive a full refund. Those who do not want their order canceled on May 31st can respond to Samsung's email with a request to have their order shipped later. If you do ask Samsung to keep your place in line, you still have the ability to cancel that order up until the phone ships.

So why did Samsung decide to delay the launch of the Galaxy Fold? It all started when several influencers peeled a plastic film off of the large internal display on their review units. While it looked like the kind of protective covering that one would remove from a smartphone screen, Samsung had included a warning with the Galaxy Fold that stated in no uncertain terms that removing this layer of plastic could damage the screen. But this was far from being the only problem with the device. One influencer somehow got debris inside the hinge area and it resulted in a bulge forming on the screen. Other units had defective internal displays that just stopped working.

Samsung is giving those who pre-ordered a Galaxy Fold some options

Samsung is giving those who pre-ordered a Galaxy Fold some options


Samsung is limiting production of the phone, and at $1,980 not too many people are expected to shell out this kind of cash for a first generation foldable handset. Despite the limited demand at the moment, there are many consumers keeping an eye on how the Galaxy Fold story, uh, unfolds. Additionally, a number of other manufacturers have publicly announced that they are working on a foldable device and the Huawei Mate X was unveiled a month after the Galaxy Fold. While the Galaxy Fold folds inward, the Mate X folds outward. Huawei's $2,600 phone is expected to launch later this summer.

Samsung did include a warning with the Galaxy Fold review units

Samsung did include a warning with the Galaxy Fold review units


Other phone manufacturers throwing their hat into the foldable ring include Oppo, TCL, Xiaomi and Motorola. The latter has one of the most eagerly anticipated phones in the U.S. with the Motorola RAZR (2019). Even with some less than flagship specs (the device will reportedly be powered by the Snapdragon 710 Mobile Platform), there will be strong demand for the device since it is based on one of the most popular feature phones of all time. The Motorola RAZR v3 sold 130 million units from 2004-2007. Unlike the Galaxy Fold or Mate X, the RAZR (2019) will open vertically and will not feature a tablet-sized screen when fully open. Instead, opening the phone will supposedly reveal a 6.2-inch display with a tall and slim 22:9 aspect ratio. The phone, allegedly a Verizon exclusive, will sport a small external display for notifications and is expected to retail for $1,500.

If you pre-ordered the Samsung Galaxy Fold, you will have to make a decision whether to keep your place in line


The Samsung Galaxy Fold features a 4.6-inch external screen that Sammy really doesn't want you to use. The real cheesecake is inside. Open the device and you have a 7.3-inch AMOLED display with a resolution of 1536 x 2152. The phone is powered by the Snapdragon 855 Mobile Platform and there is 12GB of memory inside along with 512GB of storage. A triple camera setup can be found on the back (12MP wide-angle + 12MP Telephoto with 2x optical zoom + 16MP ultra-wide) with an external 10MP selfie camera. The large internal screen features an offset notch containing a 10MP selfie camera alongside an 8MP depth sensor. A 4380mAh battery keeps the lights on.

The phone features Samsung's OneUI interface with actionable elements placed on the bottom of the screen, always within reach. App continuity allows you to start using an app on the external screen, and continue right where you left off when you open the larger display. And users can take advantage of the larger screen by using up to three apps at the same time.

If you pre-ordered the Samsung Galaxy Fold, keep your eyes open for the email from Samsung. And yes, you do have an important decision to make.

Related phones

Galaxy Fold
  • Display 7.3" 1536 x 2152 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 512 GB
  • Battery 4380 mAh

FEATURED VIDEO

43 Comments

1. technut

Posts: 117; Member since: Aug 03, 2012

Specs were great, but that notch killed it for me. No loss here.

16. iloveapps

Posts: 357; Member since: Mar 21, 2019

Ingenious notch.

2. TheNeighbor

Posts: 367; Member since: Nov 15, 2013

It's a bad sign... Bad design.

3. shaineql

Posts: 520; Member since: Apr 28, 2014

Well you can't just give such a complex device to idiots (including me). I wouldnt pay much attention and would probably have things go between the sandwich (?) And ruin the display.... That's the thing , you expect it to be perfect , but making perfect foldable device ... Hmm

31. oldskool50

Posts: 385; Member since: Mar 29, 2019

Exactly! A bunch of YouTube idiot, who obviously don't know how to read. And let's give them the benefit of the doubt and say, may their box didn't have this warning. You can clearly see that film looks nothign like the film used to normally wrap phones. Even one of the YTber's admiitted that the film was a bit harder to come off then usual. That should ahve been a sign. Even MKBHD said that when he started to peel it, he realized it wasn't the plastic film used to wrap devices and he stopped pulling it. But the others were to stupid. Am sure the device will be around during the summer. There is no rush to have it at $2000. I am sure not that many people even pre-ordered it, except for the same stupid YouTubers

4. audibot

Posts: 590; Member since: Jan 26, 2017

hope this is the end of the stupid folding phone idea

10. Icent55

Posts: 58; Member since: Nov 02, 2017

You are among the Senseless few

41. geordie8t1

Posts: 266; Member since: Nov 16, 2015

Another dinosaur has been, whining about new tech, clearly you have no vision for future tech, you probably shouldn't even be signed up to these gadget pages, you techno phobic tool

42. User123456789

Posts: 345; Member since: Feb 22, 2019

Too big for a phone, too small for tablet = Failure Also costs more than S10 + tab s4

5. Vokilam

Posts: 1022; Member since: Mar 15, 2018

I sincerely hope that this wont become the AirPower Mat of Samsung. I've been waiting someone to break the "rectangle" that is a modern smartphone today. Happy that samsung is pushing. We need big boys taking risks like this.

13. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

Yes, tech needs to evolve, yes, this concept looks interesting, but those big boys should take the risks on their own expense, not using customers as guinea pigs for their prototypes...at 2000EUR...2300EUR...

45. shm224

Posts: 228; Member since: Mar 19, 2015

You don't have to buy those "prototypes" if you don't want. It's not like Samsung is lying about the experimental nature of the product release. There are those still want them regardless of their stability.

35. Rampage_Taco

Posts: 996; Member since: Jan 17, 2017

For starters, unlike the Airpower, the Galaxy Fold does in fact exist and has been seen in person vs promo images. But their method could've used improvement. If the plastic screen is vital to screen performance, why make it so easily removable?

38. Knownhost

Posts: 66; Member since: Nov 13, 2017

Though I hate to defend a questionable product, the film is actually very difficult to remove, at least according to the articles that I have read about this delayed rollout.

6. TadTrickle

Posts: 25; Member since: Apr 08, 2019

Moto has the right idea. This, not so much

7. Zylam

Posts: 1781; Member since: Oct 20, 2010

Karma for the Samsung fans. All the hate and insult they spew towards other brands, let's watch them act exactly like the so called "sheep" they ridicule and try to spin/downplay this disaster. Congratulations Samsung fans, I'm sure Allen, Apple and its users are to be insulted and blamed here.

9. TheNeighbor

Posts: 367; Member since: Nov 15, 2013

Yeah, folding phones are a terrible idea till Apple does it... then it's totally acceptable.

17. iloveapps

Posts: 357; Member since: Mar 21, 2019

Because apple carefully do it for design and purpose and not just for bragging to be the first. Imagine this device to be too delicate especially the main screen.

33. oldskool50

Posts: 385; Member since: Mar 29, 2019

Careful? You call the iPhone 6 Plus and the iPad Pro carefully done? jerryRig has tried to bend tablets from Samsung and Microsoft, and none of them folded in half like Apple products do. Any folding phone is gonna be fragile and delicate, before of the form factor. Apple isn't gonna do any better than anyone else. After all, companies have been making wireless earbuds and smartwatches for years,. How is it that Apple release these products, and have their first batch of both be crappy? Samsung before the Apple watch made one terrible model and then all the ones afterwards were great. Apple very first one was worse than Samsung first one, which was 4 years prior. Wireless headphones have been around for decades. Apple owns a company that makes headphones, and yet their very first one is worse than any that has ever been sold. I don' care how many they sell. How long has Apple been making phones and tablets? So what excuse do they have to make one that bends so easily when NO ONE ELSE EVER HAS. Hate on Samsung all you want. But when you have your own overpriced OEM doing far worse, because you want to attack a product that has never been done, when your OEM can't even get products right it's been making for years or where others have solid options; you really have no room to attack anyone. It makes you look completely ignorant. OH WAIT!!!!

44. mackan84

Posts: 158; Member since: Feb 13, 2014

I don’t understand the hate at AirPods 1? That was the most special little gadget I’ve tried since the smartphone... And Samsung has made phones since the 90’s and made a phone that is banned from flights just a couple of years ago. And I use a Apple Watch gen 1 for collecting health at work each day and it works flawless. But yes apple does a lot s**tty things to, mbp keyboard is the biggest flaw. Repair rights etc. iPhone 6? Naw I see them everywhere still ticking on. The thing is these folding phones isn’t gonna hold for anything like our phones today. That’s the issue, why should we baby our phone when they cost this much? Why should we suddenly get used to a plastic s**tty screen for this much? Why should we be careful with our pockets so lint don’t tangle in behind the screen? It’s a s**tty product, come back with it when gorilla glas fixed the bending glass-screen. come back with it when lint don’t kill the screen. Come back when it’s as durable as a regular smartphone AND then charge $2000 dollars because then and only then it’s a justifiable price! Don’t be first if it’s not as a phone should be. They released this because everyone but the internet is tired of a small upgrade each year that don’t do anything different to our needs then three years ago. They just wanted to build up interest for smartphones again and this is what’s happening, This breaks, Huaweis will break and everybody will say folding phones is unreliable and unnecessary and that future will go down the drain... Great marketing!

46. GalaxyLeads_iCrapFollows

Posts: 196; Member since: Nov 29, 2017

The fold delay is really a minor issue and not unexpected considering it is a brand new tech pioneered by Samsung. Samsung is actually a very noble company that develops and tests cutting edge techs for others to follow or copy. I guarantee you Apple will come begging Samsung to design and make the screen for the upcoming foldable iphone because neither apple or those chinese have the tech to make it better than Samsung.

15. tedkord

Posts: 17074; Member since: Jun 17, 2009

Are you intentionally trying to be ironic?

21. Vancetastic

Posts: 721; Member since: May 17, 2017

It sounds like you have a lot of “hate” for Samsung fans. I suppose we all pick a crusade...

34. oldskool50

Posts: 385; Member since: Mar 29, 2019

They all hate Samsung, because Apple programmed them too. Sad. Attacking a product that is designed to bend. But yet apple makes products that weren't designed to bend and they had nothign to say. They think Apple is gonna do better. HAHA Such a joke they are. Apple fans have been like this for years. I'm 50 years old and since the mid 70's they all have thought their crap don't stink. yet their crap tends to stink worse than others. It so sad now, that it isn't even funny anymore. They are just a bunch of opportunists. Funny ow when Apple is under the microscope, they all run and hide like coward dog with its tail between its legs.

25. sissy246

Posts: 6950; Member since: Mar 04, 2015

OMFG pot calling the kettle black Apple fanboys spew just as much of not more hate for other brands.

32. oldskool50

Posts: 385; Member since: Mar 29, 2019

Really? I personally don't care about the Fold. We don't need folding phones. Apple already makes fragiles pieces of crap. We don't want the same thing from Samsung, or any other Android OEM. I could care less about a phone I had zero plans to EVER buy. Even when and if it becomes cheaper, I will never buy one. The concept is cool and interesting, but I don't want one. Not everyone is a stupid sheep like you guys are. Not all of like anything and everything an OEM throws out their front door. You're just mad because Apple has problems with devices it's been making everyone, but you want to knock on a device that's NEVER been done. That so pathetic!!!! Sucks to be you.

8. japkoslav

Posts: 1331; Member since: Feb 19, 2017

To anyone who will keep their preorder Samsung sends a "Samsung Fan badge" and big Dunce hat as a bonus.

11. Icent55

Posts: 58; Member since: Nov 02, 2017

At least they send....So let the" those" be

12. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

More like, "Samsung guinea pig badge" :))

14. mudcat626

Posts: 216; Member since: Jul 13, 2016

Lol, that’s a good one....

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.