Exposed: Samsung forced to pay $15M after Galaxy S21 and Galaxy S22 gaming scandal

A built-in gaming service is throttling Galaxy S21 and Galaxy S22 phones for no apparent reason.

Samsung Galaxy S21
Samsung Galaxy S21 was marketed as a mobile gaming machine. | Image by PhoneArena
0
Samsung was fined $15M (20 billion KRW) by the Korean Fair Trade Commission (FTC) for misleading people about the gaming performance of the Galaxy S21 and Galaxy S22. The FTC found that Samsung throttled the gaming performance of its flagships for no apparent reason.

Samsung feature throttles Galaxy S21 and Galaxy S22 gaming performance



According to Yonhap News (Korean), the FTC fined Samsung for misleading consumers about the Galaxy S21, Galaxy S22, and Galaxy Tab S8 series gaming performance.

Samsung heavily marketed these devices as capable mobile gaming machines and often showed gaming ads that didn't reflect the real gaming experience on these devices. The feature that's the culprit behind all this is called GOS — Gaming Optimizing Service.

 

This might sound like a dedicated gaming feature that is supposed to boost the mobile gaming experience, but it turns out that the system was primarily responsible for heat management during gaming.

The GOS feature would begin throttling the S21 and S22 immediately after a game was launched, resulting in low performance, freezing, lag, and graphical issues.

Recommended For You

Galaxy S21 and S22 throttling not caused by heat



Here's where things get interesting. We all know how tightly packed chips inside smartphones tend to overheat in high-performance scenarios, such as gaming. That's completely normal, as the excess heat is hard to dissipate in such a tight space — it has nowhere to go.

Smartphone manufacturers implement failsafe systems to protect chips from permanent damage, and throttle their performance as the temperature goes up.

In the case of the Samsung GOS service, the FTC found that this "optimization system" throttles GPU and CPU performance regardless of the phone's temperature.

Samsung plans to appeal the fine


The FTC states that this fine should serve as a reminder that companies need to clearly inform their customers of important factors tied to performance.

Samsung, on the other hand, plans to fight the $15M fine and states that the GOS feature was implemented to "…allow users to enjoy games stably for extended periods."

The wording is quite interesting here. Samsung might've just messed up with the GOS feature not working properly rather than deliberately misleading mobile gamers.

Another potential culprit is the Exynos chipset. International and Korean models of the S21 use the Exynos 2100 SoC, and these chips, especially in their earlier iterations, were notoriously hot and throttled easily.

Samsung might've used the USA Snapdragon version for most of the gaming ad campaigns, and that could be the reason for the discrepancy. Have you noticed gaming issues on the Galaxy S21 and Galaxy S22?

Have you noticed gaming issues on the Galaxy S21 and Galaxy S22?
0 Votes
 

Gaming on a smartphone? Is it worth it in 2026?



Gaming has gotten better on mobile devices, and there are some pretty good ports and titles that rival consoles and PCs in graphics and overall gaming experience.

That being said, the nature of a smartphone as a multi-purpose mobile device limits mobile gaming — or should I say shapes it into the way it is today.

People don't have hours to sit and just play a mobile game on their phones (in most cases), and mobile games have adapted to offer short bursts of dopamine spikes with casual gameplay, in-app purchases, gacha mechanics, and more.

For me, personally, mobile gaming will never overcome this conceptual disadvantage, and even though there are exceptions, if you want to game, you're better off buying a dedicated system — a Nintendo Switch or a Steam Deck.

How often do you play games on your smartphone and for how long?

Read more about mobile gaming here:
Free Galaxy A17 5G with Straight Talk
Get a free Galaxy A17 with Straight Talk. To claim this deal, you need to pair the phone with activation on a Silver Unlimited Plan or higher. This tier costs $45 per month. Offer valid through 01/10/27 while supplies last online.
Buy at Straight Talk
PhoneArena Recommends
COMMENTS (0)