Samsung's IMEI checker for dangerous Note 7 units is finally up!
posted by Paul K.
/ Sep 16, 2016, 6:54 AM
Thus far, Sammy has been asking all users to turn their Note 7 off and return it immediately, but some have stubbornly held on to theirs, refusing to give them up. So, to help these customers know whether or not they have a dangerous phone in their possession, as well as to clear up any confusion between revised and non-revised devices, Samsung has now set up an IMEI check page.
The principle is really simple — just follow the link below this article, enter your phone's IMEI in the designated field, and see the results. If it is equipped with one of the batteries, which Samsung deems potentially dangerous, you will be advised to return the device and wait for a replacement (those should ship before the 21st of September, so there's no reason not to opt for one).
Your Note 7's IMEI number is located on the original box the device came with, on the back of the actual phone, or in your Settings menu (Settings → About Phone → Status → IMEI Information).
The principle is really simple — just follow the link below this article, enter your phone's IMEI in the designated field, and see the results. If it is equipped with one of the batteries, which Samsung deems potentially dangerous, you will be advised to return the device and wait for a replacement (those should ship before the 21st of September, so there's no reason not to opt for one).
Your Note 7's IMEI number is located on the original box the device came with, on the back of the actual phone, or in your Settings menu (Settings → About Phone → Status → IMEI Information).
Samsung's safety recall page
Samsung Galaxy Note 7
Story timeline
This story is part of:
The explosive Galaxy Note 7 saga (140 updates)-
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung -
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party -
3 November Samsung promises to work hard towards regaining consumer trust -
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment -
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco
Related phones
- Display 5.7" 1440 x 2560 pixels
- Camera 12 MP / 5 MP front
- Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
- Memory
- Storage 64 GB + microSDXC
- Battery 3500 mAh
74 Comments
1. killer7D
Posts: 550; Member since: Sep 18, 2014
Is this Global?
Or only for the U.S. market?
posted on Sep 16, 2016, 6:59 AM 0
14. Hallyu
Posts: 790; Member since: Jul 21, 2015
It's a global mate. This is a very quick respond. Amazing job, Samsung!
#Note7isback
posted on Sep 16, 2016, 8:21 AM 10
16. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Damn right it's amazing. Apple didn't fix it's antenna issue till the 4S, leaving iPhone 4 owners stick to use a bumper. Apple didn't fix the bending issue till the 6S Plus, leaving iPhone 6 Plus stuck with a flawed design.
Samsung stepped to the plate immediately, and owned it. Issues happen, Apple has had tons of them, but when you own up to it like Samsung did, you deserve respect. That's why I'm skipping the 7 Plus and waiting for the new Notes.
You flock to every article to dog Samsung, but won't call out Apple on its mess ups. That's hypocritical. This Apple user is gonna call them out, especially over this watered down release.
posted on Sep 16, 2016, 8:36 AM 21
20. kiko007
Posts: 7379; Member since: Feb 17, 2016
I call out Apple for their f**k ups DJ, but this was a far bigger f**k up than any of the #gates we've seen in a smartphone. It's not even close really. Having said that, I'm picking up an S6 Edge this weekend to play around with for a while. I would go S7 Edge, but locked bootloaders are a pain in the ass. Have fun with your Note..........
posted on Sep 16, 2016, 8:54 AM 1
33. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Yes you do, you keep it real.
posted on Sep 16, 2016, 9:59 AM 0
44. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
Really? So Apple phones or products have never exploded? It doesn't matter how many.
See you're trying to use the degree of the issue to try to make them seem different.
Here is what you are doing.
We have a crime that has been committed. The charge is either 1st degree murder, 2nd degree murder or 3rd degree murder (manslaughter).
What is the difference? It's "pre-meditated" vs "spur-of-the-moment" vs "ran over by a car".
Now, the end result is in all cases, someone is dead. But the punishment must fit the crime.
The only thing you care about is, you don't care that someone lost their life, all you care about is "how" they lost their life.
The principle of the issue is what matter, not just the issue itself.
The "principle" is simple.
Both companies had a "serious" problem. Both equally prevents the proper and design usage of the device. PERIOD.
Sure one you can work around and one you probably can't. On equal footing the issue is prone to happen to anyone equally.
How was it address? One company chose to ignore the problem. Put gag orders on media and blogs. They chose ot delete posts of people who were speaking of the issue. The CEO lied about the issue. Then made up a couple BS explanations as to why it was happening. Then later he came out and told the truth, but also tried to claim it can happen with any phone with some BS video.
Company number 2, investigated the issue as soon as it happened. As more reports came, the OEM stood up and told all retailers and carriers to immediately stop selling the device to prevent more getting into peoples hands. This happened faster than if they had went through the Gov't first.
This move alone saved a lot of lives and grief. Because it can take weeks before the Feds move on anything.
Now, to be fair; yes an exploding phone is obviously more serios than a design flaw lek the iPhone 4's issue.
But what about the iPhone 6 Plus issue? Not only did it bend. But bending could compromise the battery and cause serious injury. The fact is, it did exactly that.
Even though there have been some claims of a lose or damage to property, until they are investigated and making sure their is no intent to commit malice or insurance fraud by the owner, every issue is unique even if the root issue is the same.
But liek the haters and trolling idiots, you'r eonly looking at the issue. Because since most fo you only come here for likes, you just post the most stupid jkes and cracks. Sure they were funny at first, but again you all miss the main point.
The main point is Samsung didnt try to hide the issue. Not that they could. But they didnt try too. They didn't like like Apple and Qualcomm did. They took immediate action and they are fixing an have provided a permanent fix.
The only thing they can do is recall every device whether it is actually effected or not and replace them. I mean that is how you deal with a defect. You fix it and provide a repair/fixed option.
posted on Sep 16, 2016, 10:41 AM 0
46. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
Samsung didnt wait liek Toyota did. Toyota waited until a family of 5 were in a runaway car they couldnt stop and they crashed and they all died. It took that for Toyota to admit their wrong.
I will never buy their cars, not because they are bad; its because of how they handled it. They lied.
Qualcomm's lie is why I personally refuse to buy a phone for "me" with their hardware inside.
Apple's constant lying and treachery is why I won't buy certain products they sell.
I presently own the last Apple product I will ever buy, unless they change.
No one here has lied or tried to escape the fact that Samsung has a serious issue. They are lucky no one had the phone up to their face charging and it blew up.
The fact that out of 95 claims, 0 got hurt is amazing.
It means that the vast majority of people with the phone isn't using them, and the new reports are the idiots, like myself who love the phone so much they are willing to risk using it.
Samsung originally stated the China made model didn't have the issue. That si why I am still using one of the 3 I purchased. But I am always afraid to charge it. But so far so good. Though it has gotten pretty hot a few times, I have turned off fast charging it.
This is only one time Samsung has had a serious issue out of 50+ models of phones they make. Apple makes one phone and has had more problems from one phone than Samsung has had from all of theirs combined.
So if you wanna throw some numbers around, look at it that way.
When you actually put things into proper perspective and stop looking at s**t from the perspective of a fan or troll, then you actually see that yes the issue is serious, but the issue was controlled, it was handled quickly and the solution is already on the way.
Also peopel claimed if Samsung had removable batteries it would have been easier to fix the issue.
One video I watched said that isnt completely true. if the fault had been with the controller for the battery, then replacing the battery wouldn't solve the issue. The controll tells the phoen to stop charging the battery. if the fault is there and the phone is continuing to charge the device even after its full, then replacing the battery would not have solved the issue.
Samsung did the best thing and that si recall and replace 100% of the sold/shipped devices.
Samsung SDI is about to report huge loses, because they lost supplying product to their largest customer, they wont be getting new work and they have to pay for all of Samsung Electronics loses, fees, fines, lawsuits and more.
If Samsung only loses $1B USD, they will be lucky.
posted on Sep 16, 2016, 10:52 AM 0
22. Zylam
Posts: 1749; Member since: Oct 20, 2010
How can you compare An antenna issues with a phone that explodes? A phone that is a risk to you life and others around you, a phone that has burned down houses and cars?
Also Apple held an event in wake of Antenna gate and Steve Jobs himself explained that when holding others phones at certain points, the signal starts to fade.
Also Apple said repeatedly, you can bring the iPhone back for a full refund if you are not happy with the phones performance, people didn't bring them back, they were happy with them. I had an iPhone 4, never once did I have any signal loose and I never put a case on it, just kept it bare.
Also with the bend gate, as I recall the Note 5 bent easier than the iPhone 6 plus? Also Apple said the same thing last time, if you're unhappy with the phone bending, just bring it back and they gave people a full refund or a new iPhone 6 plus. There's a verge article on this topic, the editors phone was bent and he went and got a new one from Apple.
Also that was the first iPhone to be that large, people didn't know how to treat them.
And once again, an exploding phone compared to Antenna and Bending? That's like comparing murder to shop lifting.
Do you honestly think any company, not Apple or Samsung, but any company would risk having a device with their brand on it out in the market with such a major flaw that could kill people?
The amount of money they would be sued for would be far worse than replacing 2.5 million phones. Samsung is not doing this for the customer, they are doing it so they are not going to be liable to be sued.
People are acting like Apple would have let people's phone explode and told them to get lost, yea that's not how the world works. Samsung is doing what any company would do and spinning it In a PR way to make it look like it's for the customers. If it really was for them, why didn't they officially recall them and why did you let such a massive issue slip through quality control.
Also Samsung admitted that only 400,000 were sold worldwide, they said they shipped 2.5 million, they tried to downplay Tue issue by saying 35 out of 2.5 million, well when you have 2.1 million of them just sitting in a box not being used you can't count them can you?
The number is up to to 100 explosions out of 400,000 that are in use.
Don't act like Samsung is doing this for the customers, it's doing it for itself.
Had this been Apple, the amount of insults and hate that would have come from Samsung fans towards Apple would have been unbelievable.
This is Karma for the Samsung fans, who are the worst of the worst.
The Note 7 is actually a great peice of hardware, I have nothing against Samsung or its Note 7, I hate their software but it's Fans are what I hate the most, they are the worst.
posted on Sep 16, 2016, 9:06 AM 6
25. sissy246
Posts: 6831; Member since: Mar 04, 2015
"Do you honestly think any company, not Apple or Samsung, but any company would risk having a device with their brand on it out in the market with such a major flaw that could kill people""
Why won't you apple fans admit that iphones have cought fire and have killed .
posted on Sep 16, 2016, 9:29 AM 1
34. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Because I did, that's how. Neither issue was properly handled.
posted on Sep 16, 2016, 10:02 AM 1
39. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
They are comparing how it was handled.
Are you really that naive? I mean its as plain as the nose on yoru face.
We aren't talking about the degree of the issue. We are talking baout how Samsung stood up and took resonsibility for the issue, it being a serious nature.
The antenna issue was an issue because the phone would drop not only cellular connections, but it would also drop WiFi and BT connections as well.
But apple said their was no issue. Then lied about some BS algorithm. Then later he finally told the truth, but tried to drag other OEM's into it too. Who should have sued Apple for their BS. Because Christmas wrapping your hand around a phone to make it not work, is not equal to just holding it with a couple fingers.
The issue is so simple. Its not what the problem is, it's how the problem was handled. That is what is being compared.
if you're not able to see that, as simple as it is; then how are you even tech savvy enough to even be reading anything technical related?
posted on Sep 16, 2016, 10:26 AM 2
43. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Well said. There's no excuses, and Samsung didn't make any.
posted on Sep 16, 2016, 10:40 AM 4
51. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
Exactly. They are doing what actually needs to be done even with all the flack they are getting. Because the only ones given them flack is the ignorant ass haters and trolls.
When I saw the news on TV, the anchor-person gave Samsung props for stepping up and halting sales even before the Feds got involve. She stated, that move alone probably save the lives of potentially millions.
Because even though Samsung had made 2.5M phones, less than 1M actually got to peoples hands.
posted on Sep 16, 2016, 11:04 AM 0
73. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
They'll definitely be getting more of my and my wife's money. To me, they make the best products.
posted on Sep 16, 2016, 3:31 PM 0
66. tedkord
Posts: 16975; Member since: Jun 17, 2009
He didn't compare the issues, he compared the responses. One company stepped up, took responsibility and fixed things quickly. The other blamed users, lied about the issue and only finally offered a band aid fix after they were backed into a corner.
posted on Sep 16, 2016, 12:11 PM 1
35. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Thanx bro, I'm the farthest thing from an Apple fanboy. I'm gonna keep it real.
posted on Sep 16, 2016, 10:05 AM 4
53. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
I know we don't always agree, nor do we have too.
But when you are right you are right.
Kudos bruh!
+Infinity
posted on Sep 16, 2016, 11:05 AM 2
64. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
Right on...right is right. Samsung did the right thing.
posted on Sep 16, 2016, 12:08 PM 1
52. TechieXP1969
Posts: 14967; Member since: Sep 25, 2013
I agree!
posted on Sep 16, 2016, 11:04 AM 0
72. darkkjedii
Posts: 30494; Member since: Feb 05, 2011
I can't understand why more people can't see that. All this good tech, why think inside the box of one platform or OEM?
posted on Sep 16, 2016, 3:30 PM 1
23. sissy246
Posts: 6831; Member since: Mar 04, 2015
Yes seriously
As soon as Samsung saw that this was not just one phone that had a defect they put it out there to stop using the phone and return it. It was all over the Internet and news. Is it Samsung fault people don't watch the news or read news on the Internet, no
As for people that have not heard about it I put some blame on the carriers for not contacting note 7 owners.
posted on Sep 16, 2016, 9:08 AM 0
67. thegeneral7010
Posts: 437; Member since: Dec 10, 2014
Just don't care thats why there are called sheeps.
posted on Sep 16, 2016, 12:11 PM 0
19. bobby84
Posts: 595; Member since: May 13, 2016
The issue wasn't even that bad. We just hear about the same story so much it's appears like thousands are blowing up every hour. Phonearena been pushing note7 propaganda fear since the recall. Maybe less than 30 caught fire not blew up. The media tries to make is sound worst than it is. It was a manufacturing defect and not a design flaw. A design flaw means you a duplicate it at will almost everytime. Saying you have a note 7 and it will blow up, not true. 30 fires out of over a million and they recalled it a long time ago due to a fire risk. Yet the media like phonearena loop the fire story 10 times a day every single day.
posted on Sep 16, 2016, 8:45 AM 3
21. kiko007
Posts: 7379; Member since: Feb 17, 2016
Can you not read? Over 92 incidents in America ALONE........and you still think only thirty blew up? OMG, are all Samsung fanboys this delusional or what? BTW, 81 of those 92 incidents had reported damage to the phone, person, or other property no less.........
posted on Sep 16, 2016, 8:58 AM 2
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