Samsung releases video message to US consumers: 130,000 Note 7 units have already been exchanged


One of world's largest smartphone brands, Samsung had a very busy day in the United States. The company announced Galaxy Note 7 replacement units will arrive in the country by no later than September 21.

We've also been able to learn that there have been 92 incidents in the US related to Galaxy Note 7 since the smartphone was launched on the market.

Now the South Korean company President & COO, Tim Baxter issued a video message to consumers in the US. Among the many things he said during the 2-minute video, Baxter confirmed that Samsung exchanged 130,000 Galaxy Note 7 units to date.

Considering Samsung recalled about 1 million Galaxy Note 7 smartphones in the US, it looks like there's still a large number of devices that must be returned by customers.

However, that's quite understandable since Samsung didn't confirm when the first replacement units will arrive in the country until yesterday. Now that people know when to expect them, the exchange program put in place by Samsung will gain traction in the next couple of days.

Tim Baxter also clarified that the new Galaxy Note 7 units arriving in the US are perfectly safe, as the battery cell issue is resolved. This has also been affirmed by a recognized third-party lithium-ion battery expert.

If you have not replaced you original Samsung Galaxy Note 7, please power it down and return it. New Galaxy Note 7 phones will be available for exchange no later than next Wednesday, September 21,” concluded Baxter in the video message.

If you're still on the fence on whether to exchange your Galaxy Note 7 phone purchased before September 15, after watching this message you'll probably want to switch to a replacement or a new smartphone. 

source: Samsung

FEATURED VIDEO

50 Comments

1. sgtdisturbed47

Posts: 959; Member since: Feb 02, 2012

Egg on f@$king face.

3. trojan_horse

Posts: 5868; Member since: May 06, 2016

That's soon going to be an issue of the past. Sept. 21 probably will begin a new chapter for the Note7.

22. thegeneral7010

Posts: 437; Member since: Dec 10, 2014

GTH fan boy

28. maherk

Posts: 6621; Member since: Feb 10, 2012

It might be case in the States, but will not in other countries, mainly 3rd world countries. How do I know? Well, as a Note 7 owner, Samsung Lebanon told me to go f**k myself, because they will not replace my Note 7.

31. manojmcn

Posts: 632; Member since: Jul 16, 2015

Lol.. may be they singled out you :) Many of my friends got the replacement today with lot of goodies too.

33. maherk

Posts: 6621; Member since: Feb 10, 2012

In Lebanon? If so, then that's bullcr@p, because replacements and pre-orders are expected to be delivered between mid to late October. You can check their official page or call them if you wish. And they claim they will only replace it to those who bought it from their ONLY showroom in Lebanon, which means ZERO costumers will get theirs replaced, since the whole exploding fiasco started well before they started delivering the pre-ordered units, and they were forced to delay delivering them.

34. xdza1979

Posts: 296; Member since: Aug 08, 2015

Email samsung

35. maherk

Posts: 6621; Member since: Feb 10, 2012

It took Consumers Report to publicly criticize them for Samsung to make their recall official in America. I doubt my email would change anything.

27. cdm283813

Posts: 424; Member since: Jan 10, 2015

Even more embarrassing is that it's on iPhone 7 day.

2. rick_mobile

Posts: 358; Member since: Dec 13, 2010

After this fiasco I hope they lower the price. I wanna get a note but 850 + tax is too much for a phone, I think.

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

Yes, $850 is too much, in generally terms. However, gauging the capabilities of the Note7, I think it's safe to say the Note7 is more worthy of the $850 price tag than the competition out there with similar price tag.

26. Wiencon

Posts: 2278; Member since: Aug 06, 2014

For 850$ I can buy 2013 MacBook Pro or build very nice gaming PC so no 850$ isn't justified by any means to pay for any smartphone unless it cures cancer

40. Nine1Sickness

Posts: 889; Member since: Jan 30, 2011

You would pay $850 for a used 3 year old Mac?! Seems you should use that $850 to buy a note7, it cures cancer.

30. maherk

Posts: 6621; Member since: Feb 10, 2012

Just because other companies overprice their stuff, doesn't mean Samsung are forced to take that rout. If it wasn't for the good deal I found on my barely used Note 7, I wouldn't have made the switch.

41. Nine1Sickness

Posts: 889; Member since: Jan 30, 2011

Yeah, given it doubles as a C4 explosive.

49. Junito

Posts: 143; Member since: Feb 12, 2012

Is "it's safe to say", is that sarcasm?

50. darkkjedii

Posts: 30654; Member since: Feb 05, 2011

It's worth it bro. Baddest phone on the market. Its total package is unbeatable.

4. Kumar123 unregistered

Samsung claimed that Customer safety is their highest priority yet they didn't notify consumer safety commission first, they didn't release a single ad requesting users to return their note 7. They spend billions on advertising their product yet they didn't want to create a single ad that could raise awareness of the their faulty phone that is harming people's life and property. Hypocrite number one company. Sammy fanboys and paid blogger write how samsung did a good job at handling the situation in truth they did a miserable job at it.http://www.wsj.com/articles/samsungs-management-of-recall-wounds-companys-image-1473928872 Shame on Samesung and their blind fanboys. Although I don't think Samsung fanboys no what shamefulness is otherwise they wouldn't comment like this like they are commenting for the past 3 weeks. Losers.

8. Kumar123 unregistered

*Know

12. Obádárà

Posts: 217; Member since: Nov 02, 2015

... AM YET TO SEE TOYOTA OR VOLKSWAGEN FLOAT ADVERTS FOR THEIR CAR RECALLS, YET, TOYOTA SELLS GOOD ALMOST ANYWHERE IN THE WORLD. IF YOU ARE SO HURT THAT SAMSUNG ISN'T RUNNING ADDS FOR THE RECALLS, YOU CAN SIMPLY SUE THEM AND NOT RANT OVER HERE...

13. aikoo

Posts: 129; Member since: Feb 27, 2016

Please shut the hell up. On another note, if you're gonna justify your opinion on how Samsung handled the situation then do so without pulling in fanboys and being a hypocrite. Otherwise you're just another troll who took the first chance they got to take jabs at Samsung. Grow up... Along with every other fanboy on this website.

43. tedkord

Posts: 17038; Member since: Jun 17, 2009

Welcome back from your troll vacation. I'm sure it won't be long before you take another, but until then keep trying.

5. nnjerzy

Posts: 126; Member since: Jun 19, 2013

Keep your rude comments to yourself

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

Right! @nnjerzy He's always b*tching against Samsung fans. It seems like a week jail sentence wasn't enough for Kumar. How about a life sentence? Well, I'll really not like to see him given a life sentence here, because... he's so much fun.

18. Kumar123 unregistered

They need to banned you for posting 1000 comments in just 20 days. It must be some kind of record for posting this amount of comment in just 20 days. . I don't care if they banned me. I will keep saying what I feel like saying. I already created my account at gsmarena. I'll just move to gsmarena for commenting. It'll be PA's loss not mine. LOLOLOL.

21. trojan_horse

Posts: 5868; Member since: May 06, 2016

They should ban me because of 1000 comments? You lack reasons, bruh... And PA will lose nothing in getting you (or anyone) banned.

23. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

PA's loss? PA will lose a troll which sounds good. How sad, last thing gsmarena needs is another troll.

32. maherk

Posts: 6621; Member since: Feb 10, 2012

What he obviously doesn't know is that he will get banned forever over GSMarena moment he uses the same language he post over her. They won't be as kind as PA and put him on limited for a week, straight ban for trolls like him.

44. tedkord

Posts: 17038; Member since: Jun 17, 2009

GSMArena's loss will be PhoneArena's gain.

47. tedkord

Posts: 17038; Member since: Jun 17, 2009

You'll fit right in over there, their forums are already filled with broken English trolls.

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