Samsung releases video message to US consumers: 130,000 Note 7 units have already been exchanged
We've also been able to learn that there have been 92 incidents in the US related to Galaxy Note 7 since the smartphone was launched on the market.
Now the South Korean company President & COO, Tim Baxter issued a video message to consumers in the US. Among the many things he said during the 2-minute video, Baxter confirmed that Samsung exchanged 130,000 Galaxy Note 7 units to date.
Considering Samsung recalled about 1 million Galaxy Note 7 smartphones in the US, it looks like there's still a large number of devices that must be returned by customers.
However, that's quite understandable since Samsung didn't confirm when the first replacement units will arrive in the country until yesterday. Now that people know when to expect them, the exchange program put in place by Samsung will gain traction in the next couple of days.
Tim Baxter also clarified that the new Galaxy Note 7 units arriving in the US are perfectly safe, as the battery cell issue is resolved. This has also been affirmed by a recognized third-party lithium-ion battery expert.
“If you have not replaced you original Samsung Galaxy Note 7, please power it down and return it. New Galaxy Note 7 phones will be available for exchange no later than next Wednesday, September 21,” concluded Baxter in the video message.
If you're still on the fence on whether to exchange your Galaxy Note 7 phone purchased before September 15, after watching this message you'll probably want to switch to a replacement or a new smartphone.