Samsung announces battery software update for Galaxy Note 7 units in Europe


Samsung has just confirmed that it will roll out a software update to all Galaxy Note 7 devices in Europe. The decision follows numerous reports that many customers have decided to keep their Galaxy Note 7 phones despite Samsung's recall announcement.

The software update is meant to limit the battery charge to only 60%, which will make it almost unusable for more than a day. According to Samsung, the update will start rolling out to Galaxy Note 7 phones in Europe beginning October 31. Since this is mandatory update, it's unlikely that Galaxy Note 7 owners will be able to avoid it.

Samsung's decision to push this update is meant to reduce customer risk and at the same time drive all remaining Galaxy Note 7 customers in Europe to replace the their smartphones as soon as possible.

This isn't the first time that the South Korean company releases such an update. Back in September, the original Galaxy Note 7 devices across Europe received a similar software update that limited the battery charge to 60%.

Conor Pierce, VP of Samsung Electronics UK & Ireland highlights the importance of the software update and states that his company's priority has always been customer safety.



If you're in Europe and still own the Galaxy Note 7, we believe now would be a good time to replace it since the upcoming software update will greatly limit its functionality. Also, you'll avoid being injured by an explosion.

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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51 Comments

1. bubbadoes

Posts: 1225; Member since: May 03, 2012

trial and error. shamesung has no idea what is causing explosions. so now they throw out a software update.

7. tedkord

Posts: 17463; Member since: Jun 17, 2009

Tard keeps on tardin'.

11. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

tedkord You obviously just green thumbed your own comment. Yes, we caught you. I pressed refresh immediately after you posted and it said 1 minute ago with 2 green thumbs. What would cause you to want to do this? is everything okay with your personal life? I mean, yes, people will say things that disagree with you online, but just know you can overcome these struggles. If there is anything you want to talk with us about please do so. Afterall, we are like a family. Just don't inflate your comments just because you have insecurity issues. It's not the right way to go about it :)

14. tedkord

Posts: 17463; Member since: Jun 17, 2009

You caught nothing, since I didn't do it. I couldn't care less about thumbs. I do enjoy your retarded posts, though, so I'll give you a rare green thumb.

17. bubbadoes

Posts: 1225; Member since: May 03, 2012

he caught you. getting high off of your own supply. good watch. allfan

19. tedkord

Posts: 17463; Member since: Jun 17, 2009

Nice try, tard, but no. You sound like Trump, with all the idiotic conspiracies.

22. tedkord

Posts: 17463; Member since: Jun 17, 2009

Oh my gosh. You got two green thumbs in one minute! I just caught you giving yourself green thumbs! How sad and pathetic!

25. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

I think you need to seek help. I gave him a thumb and it said 1 thumb 3 min ago. tedkord, how old are you that you need to lie about something as silly about thumbs? I feel extremely bad for you. If you are in the area, let me know next time and maybe i can help you with this insecurity problem you have. I wish you all the best my friend:)

27. tedkord

Posts: 17463; Member since: Jun 17, 2009

It said two thumbs in one minute. By your standards, that proves he green thumbed himself.

29. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

Yours said 2 thumbs 1 min ago. Let me know if you're struggling with the math.

31. tedkord

Posts: 17463; Member since: Jun 17, 2009

And his said two after one minute. Therefore, since that's your standard, he green thumbed himself. That's proof, according to you.

49. ebilcake

Posts: 1231; Member since: Jul 16, 2016

You need professional help.

39. piyath

Posts: 2445; Member since: Mar 23, 2012

Who is the bitchy, whiny, complainy, dumb, idiot?????? LOL Congrats.. IT'S YOU!!!!!! tedtard

40. tedkord

Posts: 17463; Member since: Jun 17, 2009

You lose, as usual.

42. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Wow, die-hard trump supporter is back.

9. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

That's 100% true bubba and let me tell you why! Samsung simply does not understand the idea of standing behind a brand. When a company stands behind a brand, they are there with the customer each and every step of the way, no matter if the company is undergoing struggles or if they are purely winning. We have learned during the past couple of months that Samsung does not nearly put as much though and care into their customers as company's like Apple and Google. These two companies each and everyday stand behind their brand. If they have a problem, they immediately address it. However, what does Sasmsung do? They have an explosion problem that threatens millions of peoplels lives till this day and they still have not found the problem or convinced enough people to finally put their phones down. This is because they don't stand behind their brand. it was a brand built only off earnings potential and not a brand based on people. When you go to the root of the problem, Samsung will hopefully understand why so many people are shifting away. It's not the fact that the phones are exploding. it's the fact that they are responding horribly to the situation. Everyday I way to work and see yet another person who has not turned in their stupid phone. Guess where I see them? I see them out walking I see them taking public transportation I see them taking selfies I see them with their kids I see them with their families I see them eating pizza These people's lives are potentially threatened and they are possibly completely obvilous to the fact it can harm them. What kind of company in their right mind would ever allow this to occur? Many people try to pretend this isn't a big deal. But the fact of the matter is that it's a huge deal, and it's something that samsung needs to address in the most caring and thoughful manner. But nope!!!! they are sitting on the sidelines eating donuts doing nothing to help the very people that bought their very product. How sad and pathetic.

32. sissy246

Posts: 7129; Member since: Mar 04, 2015

"Apple and Google. These two companies each and everyday stand behind their brand. If they have a problem, they immediately address it" Don't know about Google but apple just blames it on their customers. Only brought this up because of this ifanboy.

35. cheetah2k

Posts: 2297; Member since: Jan 16, 2011

@sissy246 you are 100% correct. Samsung stands by their brand, and their users, which is why they were quick to recall the N7 I agree with Tedkord, AllFanboysMatter definitely Tarded out!

43. NarutoKage14

Posts: 1346; Member since: Aug 31, 2016

A far faster solution would be to have carriers temporarily suspend talk/text/data except for emergency #'s. As soon as people can't use their phone except to call the police or an ambulance, they'll return them real quick like.

2. Derekjeter

Posts: 1556; Member since: Oct 27, 2011

I wouldn't say that those keeping it are hard core Samsung fans but mostly will be people like my mom and dad that hate switching between phones even though it could harm them. Seriously my dad still has his. He was told to return it in an AT&T store but when they told him he would have to stay in the store to restore all his stuff to the new phone (Note 5) he stood up and left. Lol. I'm trying to get him to go back today.

3. XperiaG

Posts: 178; Member since: Jun 06, 2016

Smart move directed to all those dumb users that still think having a phone with an stylus is more important than safety.

4. wando77

Posts: 1168; Member since: Aug 23, 2012

Hardly an explosion..... more a smoulder

36. Plutonium239

Posts: 1244; Member since: Mar 17, 2015

In the lithium ion battery industry, the "explosion" that everyone is talking about is called a "non-passive thermal event". I used to work at a plant that made lithium ion batteries.

5. jeroome86

Posts: 2314; Member since: Apr 12, 2012

This is a smart move because some people just flat out refuse to turn them in. Hopefully they do the same here. Safety should be first.

6. JC557

Posts: 1925; Member since: Dec 07, 2011

Those that stay with the phone will essentially be at the same capacity as the regular iPhone...

8. Macready

Posts: 1830; Member since: Dec 08, 2014

The odd thing: Earlier, we had dozens of phone fires within a week, now we hear little to nothing about the Note 7 fires, when supposedly there are 1 million out there still. Hmmm..

13. tedkord

Posts: 17463; Member since: Jun 17, 2009

That could possibly be because people aren't powering them up, and are being very vigilant charging them.

38. may_czos

Posts: 956; Member since: Nov 22, 2014

There was no fire in Europe at all.

41. tedkord

Posts: 17463; Member since: Jun 17, 2009

It's that true?

50. ebilcake

Posts: 1231; Member since: Jul 16, 2016

I doubt it, however I don't recall any reports from users in Europe.

* Some comments have been hidden, because they don't meet the discussions rules.

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