Samsung won't pay for any damages caused by Galaxy Note 7 explosions

Samsung has been hard at work trying to gather all the Galaxy Note 7 units that are still in the hands of customers, but many have decided to keep theirs despite the company's repeated warnings.

Well, what better way to advocate for returning your Galaxy Note 7 than the following statements coming from people whose phones actually exploded and caused damage to their goods. And the worst part is Samsung wouldn't even pay for any of the damages left by an exploding Galaxy Note 7.

At least three Galaxy Note 7 owners have come forward to offer their statements regarding the way they have been treated by Samsung after their smartphones caught fire and exploded causing collateral damages.

John Barwick from Marion, Illinois, was asleep when his wife's Galaxy Note 7 that was “parked” on the nightstand suddenly exploded. He estimates that it would cost about $9,000 to replace all the goods damaged by the Galaxy Note 7's explosion.

He called Samsung soon afterwards just to be told that they will call back in 24 hours. After the South Korean company did not call them Barwick tried to get in touch with them once again, but Samsung never called him back.

Eventually, Barwick received a call from Samsung, which referred him to the company's insurance company, Samsung Fire & Marine.

Wesley Hartzog is a firefighter who left his Galaxy Note 7 plugged into a wall outlet in his garage just to find his house uninhabitable hours later due to a fire. The investigation hasn't yet revealed the cause of the fire, but it did rule out the air compressor plugged into the same power outlet.

One month after the fire Hartzog is still negotiating with Samsung, who are now paying for a temporary condo for his family, but he's disappointed by the way the company is treating him.

Another Samsung Galaxy Note 7 exploded in Richmond, Virginia and damaged Shawn Minter's nightstand in the process. Although the South Korean company repeatedly promised him to come and inspect the phone, they never did.

So, that's that. What better way to plead for the return of your Galaxy Note 7 as soon as possible than seeing how Samsung treats some of its customers? Ask yourself if Samsung is really worthy of your loyalty before deciding to keep you Galaxy Note 7.

source: The Guardian

Story timeline



1. Zylam

Posts: 1817; Member since: Oct 20, 2010

Yea, Samsung didn't handle the recall well at all, no matter what the Samsung fanboy's say. They deserve all of this. Karma.

2. Unordinary unregistered

I wouldnt say they deserve all of this and that it is karma (even when the clowns were having a field day over bendgate lmao) but that is pretty dirty and f**ked up for them not to replace/reimburse damaged items. These photos are nuts though. That one with the garage... Jesus! Its insane how much damage this model caused to many people all over the world, and counting. Worst phone of the year goes to Samsung.

4. Unordinary unregistered

By the way, Phone Arena, FIX THIS! ONE HUNDRED AND FIFTY ******* FOUR!

32. sgtdisturbed47

Posts: 969; Member since: Feb 02, 2012

Why would they fix the ads? They make money off of ads, and like every tech site out there, the site it loaded to the brim with ads to get as much money as possible. It's a problem with today's web experience. I refuse to allow ads on my computer.

10. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

I think it depends on when these events actually took place. If it was before the recall, Samsung should take care of the damage, but, if these happened post second recall, I think Samsung have the right to deny payment for the damages.

14. tedkord

Posts: 17408; Member since: Jun 17, 2009

There needs to be investigations. If an investigation shows that the Note 7 was the cause of any damage comma I can just about guarantee Samsung will pay it.

20. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

True, but don't you think Samsung has some leverage if it's beyond the second recall? It is mandatory that the Note 7 be returned or exchanged. And if one of them kept it knowing that fact, that's their own fault.

29. jmonteiro829

Posts: 264; Member since: Feb 13, 2012

Not necessarily as the window for recall really never closed.

3. kiko007

Posts: 7500; Member since: Feb 17, 2016

You're rolling right now man.......... Give 'em a break already. They did what they could....albeit not executed flawlessly.

8. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

To those who bash Samsung, Samsung is right for doing so. It's your problem now for not returning it

12. maherk

Posts: 6933; Member since: Feb 10, 2012

If this happened before they discontinued the Note 7, then they must pay the guy what he is asking for. Samsung are losing many costumers for the way they handled this issue so far, so they better do whatever they can to make up for their mess.

9. BoardDWorld

Posts: 117; Member since: Aug 17, 2016

After seeing these photos you would have to be a complete idiot to not take your Note 7 back.

11. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

There is an important part of these "so called" news that is missing here. Did this happened before or after the recall of the Note 7 was activated in USA? - If it happened before the recall Samsung is really mean - If it happened after the recall (that is my guess) tought luck for the user as he should have returned the phone, right now is keep it at your own risk. But of course that little piece of information is missing on the article...

16. pongkie

Posts: 663; Member since: Aug 20, 2011

I made a good decision to get a full refund for the note 7 even they refuse to refund my other accessories. I wouldn't patronize this company any longer

18. Foxgabanna

Posts: 607; Member since: Sep 11, 2016

Yeah I don't blame you. And the crazy part about this whole situation is they are just assuming all their fans will just forget about the whole fiasco and just plop a new phone in front of us and expect major sales.

17. Foxgabanna

Posts: 607; Member since: Sep 11, 2016

You know the more and more I hear about this company the less happy I get about using my S7 edge. I've tried to justify using their phones as a cheaper alternative to paying over 1k for Apple products but I think this guy's going back to the store today in replace for a 7 plus. I've had it with these guys. If any Android deserves your money now it's the Pixel and LG V20.

21. piyath

Posts: 2445; Member since: Mar 23, 2012

LOL. American people getting middle fingered by Koreans!! So sad to see the fate of such a powerful nation. Samsung must pay the victims righteously or face the law.

22. cnour

Posts: 2305; Member since: Sep 11, 2014

What a bulls**t company. They don't know till now why the Note 7 exploded. Who can guarantee that the other Samsung phone will not explode?

23. jeroome86

Posts: 2314; Member since: Apr 12, 2012

This will lead to law suits and bad press for Samsung. Lucky no one died.

24. joevsyou

Posts: 1091; Member since: Feb 28, 2015

the first couple people they should pay up, The ones who kept denying the messages that they was getting to turn their phones in then no. Samsung shouldn't really deactivated all the phones and forced them to turn them in

25. liviaemily_6

Posts: 25; Member since: Aug 15, 2016

Home insurance should cover the costs for the damages. Samsung is not obligated to pay for those damages. They are only obligated to reimburse the cost of the phone.

26. Sprissy

Posts: 193; Member since: Feb 11, 2012

Even if the homeowners insurance covers Samsung should still pay, they sold a defective phone that caused thousand of dollars in damage when it exploded. I would just about bet that the insurance company will pay, minus the deductable, but will go after Samsung for the amount they pay out.

27. darkkjedii

Posts: 31280; Member since: Feb 05, 2011

Just wowwww on this one Samsung. I'm very disappointed that Samsung is taking this route. Damn.....

30. XperiaG

Posts: 178; Member since: Jun 06, 2016

If this happened before the 2nd recall then Samsung should take care of this... but if it is after the 2nd recall... it is not Samsung to blame... are the silly ones who decided to keep the phone.

31. bugsbunny00

Posts: 2265; Member since: Jun 07, 2013

no more money,..

* Some comments have been hidden, because they don't meet the discussions rules.

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