Apple tops J.D. Power smartwatch survey; Samsung beats out Garmin for fitness bands21
According to the survey, 19% of smartwatch wearers have had one or more problems with their wearable. The most common (29%) is not having enough battery life. 23% had trouble customizing their watch, and 22% suffered with a broken charger (ouch!). Needless to say (but we will say it anyway), satisfaction percentages decline sharply when a smartwatch owner has a device with two or more problems.
Turning to the 2016 Fitness Band Device Satisfaction Report, Samsung's 859 points topped Garmin's 836. The former scored high in customer satisfaction, reliability, comfort and ease of use. Garmin won raves for customer service, ease of use, strength, durability and reliability.
J.D. Power's survey looked at a number of different factors. For smartphones, in order of importance, they were: ease of use; comfort; battery life; phone features; price; strength/durability; display size; styling/appearance; reliability; apps available; and customer service. For fitness bands, the factors looked at included: reliability; strength/durability; ease of use; battery life; price; variety of features; comfort; styling and appearance; display size; apps available; and customer service.
source: J.D.Power via BGR