Apple tops J.D. Power smartwatch survey; Samsung beats out Garmin for fitness bands

Apple tops J.D. Power smartwatch survey; Samsung beats out Garmin for fitness bands
J.D. Power announced on Tuesday, the results of its 2016 Smartwatch Device Satisfaction Report and its 2016 Fitness Band Device Satisfaction Report. On the top of the smartwatch report was Apple with a total of 852 points. The Apple Watch ranked highest in customer satisfaction, comfort, style and ease of use. In second place was Samsung with 842 points. Sammy's smartwatches scored high for customer service, screen size and phone features. 1000 points is the highest possible score.

According to the survey, 19% of smartwatch wearers have had one or more problems with their wearable. The most common (29%) is not having enough battery life. 23% had trouble customizing their watch, and 22% suffered with a broken charger (ouch!). Needless to say (but we will say it anyway), satisfaction percentages decline sharply when a smartwatch owner has a device with two or more problems.

Turning to the 2016 Fitness Band Device Satisfaction Report, Samsung's 859 points topped Garmin's 836. The former scored high in customer satisfaction, reliability, comfort and ease of use. Garmin won raves for customer service, ease of use, strength, durability and reliability.

J.D. Power's survey looked at a number of different factors. For smartphones, in order of importance, they were: ease of use; comfort; battery life; phone features; price; strength/durability; display size; styling/appearance; reliability; apps available; and customer service. For fitness bands,  the factors looked at included: reliability; strength/durability; ease of use; battery life; price; variety of features; comfort; styling and appearance; display size; apps available; and customer service.


source: J.D.Power via BGR

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21 Comments

1. Fonatic

Posts: 70; Member since: May 23, 2016

EverythingAppleMiserablePro

21. sgodsell

Posts: 7190; Member since: Mar 16, 2013

If people actually look at how JD power scored this survey. Then you would see this is a complete joke. Plus the link to BGR proves that this is more Apple Zealot fan based crap.

2. LeSerpentVincent

Posts: 66; Member since: May 30, 2016

Apple watch period no other :)

3. Fonatic

Posts: 70; Member since: May 23, 2016

Sammy's smartwatch period no other :) you ugly plastic face.....why are taking imges from weibo , prick you r a applehole!!!!! https://www.youtube.com/watch?v=o2xM2ax5y10

5. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

I never knew Apple watches had periods.

19. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Maybe he means that the Apple watch causes periods.

4. apocalyptustree

Posts: 6; Member since: Dec 01, 2012

No Pebble?!

6. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

You know I really hope Apple's next smartwatch has a good design and long battery life. Because someone needs to make a beautiful smartwatch that actually interest me. Samsung's OS has a sever lack of apps and android wear just isn't what I want.

7. ibend

Posts: 6747; Member since: Sep 30, 2014

oh.. wall of text.. just go to the source, its easier to understandhttp://www.jdpower.com/press-releases/jd-power-2016-fitness-bands-smartwatches-satisfaction-report http://www.jdpower.com/ratings/study/Smartwatch-Device-Satisfaction-Report/1271ENG btw, their scoring obviously biased Styling and Appearance: apple 5/5 samsung 2/5 Phone Feature: Apple 5/5 Samsung 3/5 Display Size: Apple 5/5 Samsung 3/5 Apps Availability: apple 5/5 Samsung 2/5 Battery Life: Apple 3/5 Samsung 3/5

8. Charlie2k

Posts: 120; Member since: Jan 11, 2016

Why didn't Alan F mention this? ;D He would neeeeeeeeever!

9. Fonatic

Posts: 70; Member since: May 23, 2016

becoz he is an iterrorist!!!

10. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

"Styling and Appearance: apple 5/5 samsung 2/5" The most laughable thing i've ever seen lol, I 'm not even going to mention the shit I seen after clicking that link smh.

11. Fonatic

Posts: 70; Member since: May 23, 2016

another dumb down ifan gets enlightened!!!! G'Day!!!

12. Amroze

Posts: 597; Member since: Jul 04, 2016

Greenman.

14. Fonatic

Posts: 70; Member since: May 23, 2016

no no this ain't GreenCunt!!! G'Day!!!

13. cnour

Posts: 2305; Member since: Sep 11, 2014

Excellent Apple product as usual. Having the sport version for one year and now I have the SS one. Clearly this device is perfect. You feel you have a device that must appear in five years.

15. Fonatic

Posts: 70; Member since: May 23, 2016

cnour says:worst Apple product as usual. Having the sport version for one year and now I have the SS one. Clearly this device is complete s**t. You feel you have a device that must appear in five hours.

16. Amroze

Posts: 597; Member since: Jul 04, 2016

That dumbass Apple troll.

18. Amroze

Posts: 597; Member since: Jul 04, 2016

What about Darkkjeddi? What are you're views and opinions oh him?

20. ibend

Posts: 6747; Member since: Sep 30, 2014

*disappear within five hours

17. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

42 mm Apple Watch, and a Gear Fit 2. Can we say, I'm set?

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