After receiving complaints, Google changes its trade-in kit so incoming handsets are more protected

When the Google Store started offering a trade-in program in October for the Pixel 2 and the Pixel 2 XL, Google sent out a special trade-in kit that received a number of complaints. Those taking advantage of the deal received a 4 x 6 envelope that contained a very light amount of padding. This worried a number of Google Store customers who were afraid that without enough protection, their trade would never make it through the U.S. Postal System unscathed.

Considering that the terms of the trade-in deal say "refund is based on phone received matching the description provided at time of estimate," damage to the trade during shipping could have resulted in the whole deal blowing up in a purchaser's face.

Google has remedied the situation by sending a new trade-in kit that features a cardboard box that while thin, comes with thick foam padding inside. The new box was greeted warmly by some posters on Reddit, and it should allow for the safe arrival to Google of a handset being traded in for a Pixel 2 or Pixel 2 XL.


source: Reddit via AndroidCentral