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Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least

Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least
Following its banner launch last September, the iPhone generated the highest amount of customer criticism according to analysis by We Are Social, a social media research and consultancy firm. That news alone should not surprise anyone. We all remember the issues that were encountered with the iPhone 5 as well as the debacle that was Apple Maps.

That did not dampen brand appeal or overall customer satisfaction however, as the iPhone continues to score well in J.D. Power’s satisfaction surveys.

Study finds the iPhone is the most complained about, Samsung Galaxy S4 is the least
Samsung’s new Galaxy S4 since its launch has generated only a fraction of the complaints the iPhone contended with.  We Are Social combed the Twitterspere, blogs and forums following the launch of recent flagship releases. Covered were the number of “conversation” that were started on launch day, and then followed the activity related to brand appeal, brand criticism and features on the devices. The devices followed were the iPhone 5, BlackBerry Z10, Nokia Lumia 920 and Samsung Galaxy S4.

The iPhone was in the top category (good and bad) in everything but “features.” By far, the most conversational activity was centered around the iPhone. It, along with the Z10 and Lumia 920 commanded the majority of brand appeal equally. On the flip side, the iPhone and Z10 also showed the highest level of criticism while the Lumia 920 and SGS4 were considerably more quiet in that department.

When it came to features, the Galaxy S4 was the runaway leader followed by the Lumia 920 who, in turn, also left the iPhone and Z10 in the dust. As for the depth of We Are Social’s work, we are not sure. We would like to have seen information related to the HTC One as well. Given the scope of “conversations” started, we gather that this accounts for activity within the UK only.

How do you, our learned readership feel about your devices? What do you have and what is one thing you love and one thing you hate about it?

source: Daily Mail

91 Comments
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posted on 04 Jul 2013, 19:16 12

1. gallison1983 (Posts: 41; Member since: 19 Dec 2012)


Hmm... We used Twitter, blogs and forums to come to this conclusion. That's about as scientific as asking the Xbox diehards what their thoughts are on the PS4. Almost looks like the study was drawn up by Samsung, given that it had the lowest complaints and highest marks on talk about new features.

posted on 04 Jul 2013, 19:55 11

9. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


"We used Twitter, blogs and forums to come to this conclusion."

What is exactly wrong?

posted on 04 Jul 2013, 20:41 9

19. james004 (Posts: 471; Member since: 15 May 2013)


leaving study behind, i think its more about phone users themselves than phones itself. alot of iphone users dont know much about ways to get things done, where samsung gives full instructions about even the least interesting things in the phone so the user is fully aware of how to use a phone to its fullest. This is not even about hacking and modding the phone. thats a plus if the user knows things likes: how to setup hotpot even if the carrier blocked it, etc...
im not saying samsung is any better company. if i ever mistakenly get samsung phone, ill install CM10 on it right away.

posted on 04 Jul 2013, 22:36 2

37. momonm1 (Posts: 23; Member since: 30 May 2011)


wherever i go... iphone4s and ipad2 are my 2 reliable tools..., personally and job it helps me a lot...
iWork for iOS is the best mobile office application out there... this is one of the reason why after having an apple and learning all its functions productivity apps..., i didn't change device until now...

posted on 04 Jul 2013, 23:47 4

54. -box- (Posts: 3784; Member since: 04 Jan 2012)


Obviously you haven't tried Microsoft Office for Mobile. Blows away everything else, and no formatting or compatibility issues

posted on 05 Jul 2013, 14:07

85. james004 (Posts: 471; Member since: 15 May 2013)


well if you have a good setup and its working for u! dont change it! honestly. even though im not an apple fan but if that is something you fully good with, use it.
just keep in knowledge of what new tech is out there so if you need one of them you know which one to get.

posted on 04 Jul 2013, 19:59 7

10. Droid_X_Doug (Posts: 5729; Member since: 22 Dec 2010)


So much for Apple's vaunted 'customer satisfaction'.

posted on 04 Jul 2013, 20:16 3

13. alltechinside (Posts: 239; Member since: 21 Apr 2013)


Come on man, there were just as many complains about Samsung using plastics as their build.....Ugly plastics to be precise.... iPhone is expected to be the most negative reaction on the internet because well, we have all sorts of meme on it (negative reactions towards Apple devices in general. I'm pretty sure you heard Overpriced and Apple on the same sentence...) I'm surprised to see BB Z10 and Lumia 920 higher than the Galaxy S4 though.....

posted on 04 Jul 2013, 20:30 6

16. TheLolGuy (Posts: 483; Member since: 05 Mar 2013)


The plastic is too glossy for my tastes, and it's kind of sticky, yet also slippery...

Thats the only problem I have with it though. If plastic is what it takes to have a removable back cover, then I'll never give up plastic.

posted on 04 Jul 2013, 21:34 14

30. SleepingOz (unregistered)


I am fine with the polycarbonate body of my NOTE II, the only thing that bothers me a bit is the glossy finish.
Haters are the ones who complain the most about Samsung plastic not the actual customers, who seem to be satisfied with it.

posted on 04 Jul 2013, 21:59 8

33. Whateverman (Posts: 3195; Member since: 17 May 2009)


You noticed that too, huh? Well, I guess its the same for all other devices as well, and the people who hate them. But it seems the word "plastic" is like catnip for people who don't like Samsung. They use it against us (Note 2 owner as weel) like its supposed to hurt or something. They swing that word like a bat, but it hits like a feather. My phone feels as quality to me as any other, plastic and all.

posted on 04 Jul 2013, 22:40 5

38. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Let them hate haters. More like they are jealous...?

I'm using AOKP ASOP Ressurection Remix ROM Siyah Kernels. CPU over clocked to 1.9Ghz, GPU clocked at 700Mhz. SetCpu, Voltage over clocked. CPU Threshold over clocked. Feels much faster than stock by 20%..

®

posted on 05 Jul 2013, 08:18

75. Daftama (Posts: 563; Member since: 03 Nov 2012)


Of course when there is something is against Apple blame samsung... If you haven't noticed this site Anita Samsung how this made it hmmm just a hiccup don't worry icrap is still icrap in my book

posted on 04 Jul 2013, 19:29 9

2. darkkjedii (Posts: 11063; Member since: 05 Feb 2011)


Now if this had apple with the best scores, the Sammites would scream APPLE PAID FOR THIS ARTICLE. how many of them will say Samsung paid for THIS article? Hypocrites...

posted on 04 Jul 2013, 19:35 10

3. ihatesmartphone (unregistered)


Just accept the TRUTH!!
LOL XD

posted on 04 Jul 2013, 19:43 2

5. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Experiadroid it's you
®

posted on 04 Jul 2013, 20:46 8

20. darkkjedii (Posts: 11063; Member since: 05 Feb 2011)


There's no truth to accept. I'll buy whatever appeals, that's why I have an ip5 and note 2. My loyalty is to what I want, not a particular company...now lol that fanboy.

posted on 05 Jul 2013, 09:10

81. ihatesmartphone (unregistered)


LOL XD

posted on 04 Jul 2013, 20:01 3

11. Droid_X_Doug (Posts: 5729; Member since: 22 Dec 2010)


Actually, I suspect MS paid for the article. Sounds kinda like the Scroogled series, eh?

posted on 04 Jul 2013, 20:23 9

14. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


Worth noting is the fact that the comment above you, and in fact the first comment on the article, accuses the study of being done by Samsung. Dark, there are fanboys on both sides. I expect better from you than to spam articles with accusations of excessive fanboyism.

posted on 04 Jul 2013, 20:49 1

22. darkkjedii (Posts: 11063; Member since: 05 Feb 2011)


C'mon sniggly you know I'm know fanboy, but don't try and tell me Sammy faithful don't live off a double standard. One where apple pays for its positive PR, but Sammy doesn't. C'mon now sniggly.

posted on 04 Jul 2013, 20:51 1

23. darkkjedii (Posts: 11063; Member since: 05 Feb 2011)


Oops no fanboy, my bad snig.

posted on 04 Jul 2013, 21:44 9

32. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


I did not say you're a fanboy. I said that you're going on about Samsung fans having double standards, and yet you hold your own double standard. I hardly ever see you say anything negative about Apple fanboys. Hell, you just complimented Mxy, a troll so bad that even the article writers here call him out on his reality ignoring bulls**t.

posted on 04 Jul 2013, 23:12 1

46. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


Let me correct you since you're wrong. The only writer to even point me out is Michael. That's only because I pointed out how wrong he was in his previous article along with disagreeing with him on Google's policy on user data.

posted on 04 Jul 2013, 23:22 7

52. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


Actually, Michael pointed out that you repeatedly bitch about Motorola's little update issue which happened about a year ago and hasn't been repeated since. He, and almost literally everyone else who posts regularly on this site, including me, have pointed out that it's time to let it go and stop acting like it's a continual problem with Motorola.

posted on 05 Jul 2013, 00:18 1

58. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


That's funny. You tell me to let it go and yet many of you still bitch about the overexaggerated antennagate that happened nearly 3 years ago.

That's exactly why I criticized Michael and some of his articles because of that very reason. That goes along with any other overblown iPhone problems that are brought up on PA.

posted on 05 Jul 2013, 00:51 3

61. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


We don't still bitch about Antennagate, really. I don't anyway. I brought it up as an example of why it's ludicrous to criticize a company for a problem in the past that it hasn't since repeated.

Another example is like saying all Fords explode because the Pinto did.

But because you can't fathom reality, you think that all of us are actually still bitching about it.

(though Apple loses points for never fixing the actual antenna issue on the AT&T 4 even to this day. Yes, I've checked.)

posted on 05 Jul 2013, 01:06 1

64. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


Hah I still see people cling to it even to this day. There never was any problem which btw it was fixed. You had to have been squeezing the phone with a vice like grip for it to drop its signal.

That was an overblown issue. Lets not act like some android manufacturers don't ignore problems. Motorola included.

You think it's ludicrous yet you aren't the ones who's affected and you forget the contractual side of the Motorola phones in question.

posted on 05 Jul 2013, 01:14 3

67. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


Wait, you claim at the same time that there was never any problem, and that it was fixed.

Which was it, Mxy?

Was there a problem?

Or was it fixed?

Your statement that you had to squeeze the phone applies to other manufacturers, not to Apple. All I've ever had to do was lay my pinky on that antenna break.

If it wasn't a major design flaw, why did the guy responsible get fired?

And lest you forget, Mxy dear, the problem itself was never actually the problem. The REAL problem was Apple's hissy fit reaction to the problem, which ranged from denial of the problem to lying about what caused it.

IN STARK CONTRAST, WHEN A SINGLE SHIPMENT of Motorola's Droid X had faulty screens that went dead, Motorola and Verizon apologized for it and offered a free replacement to anyone who suffered the issue.

Now, as for the update issue, I most definitely WAS affected. I own an Atrix 4G, you jackass. And I am still under contract, and awaiting the end of that contract before I can move on to a new phone on an employee plan.

And in the meantime I've had to give up reliable connectivity and stability in order to have a custom ROM on my phone that's newer than 2.3 so I can showcase what phones these days are capable of at my job.

So don't tell me what doesn't affect me. You have no idea.

I just choose to look at an overall track record instead of one incident.

posted on 05 Jul 2013, 04:53 2

70. Berzerk000 (Posts: 4000; Member since: 26 Jun 2011)


There was never any problem? So why did it need to be fixed? Also, you didn't need to be squeezing it that hard, I had an iPhone 4 and whenever I just casually picked it up and held it for about 5 seconds, signal would almost disappear.

It's not the problem itself that many people had a problem with, it was Apple's reaction to it. Not only did they deny the issue, but they blamed it on the consumers, which is absolutely the worst thing a company as big as Apple could do.

If they would've just taken the blame in the first place and apologized for the issue, the whole "antennagate" problem would have quickly been dismissed by the public instead of being used as a constant reminder of Apple's gaudy and ignorant attitude.

Yes, Motorola made a mistake with all their Tegra 2 devices, but they have already apologized for devices like the Photon and Atrix and are currently doing much better than most other Android manufacturers with their updates.

The past is the past, issues like Tegra 2 updates and antennagate are behind us. Get over it.

posted on 05 Jul 2013, 01:06 1

65. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


Hah I still see people cling to it even to this day. There never was any problem which btw it was fixed. You had to have been squeezing the phone with a vice like grip for it to drop its signal.

That was an overblown issue. Lets not act like some android manufacturers don't ignore problems. Motorola included.

You think it's ludicrous yet you aren't the ones who's affected and you forget the contractual side of the Motorola phones in question.

posted on 04 Jul 2013, 20:56 2

25. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


I don't think you can accuse anyone of fanboyism Sniggly.

posted on 04 Jul 2013, 21:41 8

31. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


That is exactly the opposite of what I said. If you're going to troll, at least read my comments first.

posted on 04 Jul 2013, 23:15 1

49. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


Spoken like a true troll?

posted on 04 Jul 2013, 23:24 2

53. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


Not at all.

posted on 05 Jul 2013, 00:19 1

59. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


That's not what I've seen.

posted on 05 Jul 2013, 00:47 5

60. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


I think everyone here agrees that what you see isn't necessarily connected in any way to reality.

posted on 05 Jul 2013, 01:02 1

63. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


Denial isn't just a river in Egypt.

posted on 05 Jul 2013, 01:07 3

66. Sniggly (Posts: 6946; Member since: 05 Dec 2009)


Funny how you keep giving yourself such helpful advice. Why don't you ever listen to it?

posted on 04 Jul 2013, 22:43 7

39. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Mxzy a pure true hardcore Apple® Fanboy!

posted on 04 Jul 2013, 23:16 1

50. Mxyzptlk (limited) (Posts: 3510; Member since: 21 Apr 2012)


I haven't said anything Apple related in this article.

posted on 05 Jul 2013, 07:48 1

74. Googler (Posts: 813; Member since: 10 Jun 2013)


Shut up, Taco.

posted on 05 Jul 2013, 00:59 1

62. Droid_X_Doug (Posts: 5729; Member since: 22 Dec 2010)


Mxyzptik is code for iFanboyz.

posted on 04 Jul 2013, 20:24 2

15. HASHTAG (unregistered)


I don't know if people are being sarcastic or whatever when they say that "X" company paid for this article, but the truth is likely, which I'm probably saying the obvious, is that no such company are paying for these articles and just that the person is in denial and can't accept the facts.

posted on 04 Jul 2013, 20:35 2

17. bucky (Posts: 1387; Member since: 30 Sep 2009)


Actually, MS has sponsored a few articles clearly stated by phonearena at the top as of late. Doesn't this go completely against the previous articles about iPhone satisfaction being the best?!

Use what you want.

posted on 04 Jul 2013, 20:55 1

24. darkkjedii (Posts: 11063; Member since: 05 Feb 2011)


I agree with you HT, my comment was generalizing the crap that's said, when a company that fanboys don't like gets good PR.

posted on 04 Jul 2013, 21:23 4

28. PAPINYC (Posts: 2273; Member since: 30 Jul 2011)


Oh just admit it already, all of you iPhone owners are all the same; when you're out in public places, namely Starbucks your internet connection pro grata, you all put on brave faces and sit together in uNiTy but, the minute you all get home, you all bitch, whine and cry about what your iPhone still ccan't do. In many ways, many of you function publicly, "in the iCloset"!

posted on 04 Jul 2013, 22:32

36. momonm1 (Posts: 23; Member since: 30 May 2011)


hmmm... how do you know? wherever i go... iphone4s and ipad2 are my 2 reliable tools..., personally and job it helps me a lot...
iWork for iOS is the best mobile office application out there... this is one of the reason why after having an apple and learning all its functions productivity apps..., i didn't change device until now...

posted on 04 Jul 2013, 22:48

41. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


I don't like people to call me a i$h€€p, or a B@@@@!

I have self respect and pride®

Unlike others who the average joes have been iZoombified by Apple!

We have "RESPECT™"

®

posted on 04 Jul 2013, 23:00

45. momonm1 (Posts: 23; Member since: 30 May 2011)


Thats the best thing we can do... comment..., respect each others perspective...
Different people have different outlook on whats best for them...
i respect you TROLL...

posted on 05 Jul 2013, 09:11 1

82. Potato. (banned) (Posts: 607; Member since: 14 Jun 2013)


Fanboys will never get a life.. Believe me.

posted on 04 Jul 2013, 19:40 1

4. Roomaku (Posts: 278; Member since: 06 Feb 2012)


It's true the iPhone is kind of far back in the features department. I think all the phones are good for different people.

posted on 04 Jul 2013, 19:45

6. downphoenix (Posts: 2302; Member since: 19 Jun 2010)


The conclusion this draws is, the internet diehards (people that use stuff like Twitter, G+, Tumblr, etc.) dont like the Iphone as much as the internet casuals (those who rarely stray from the likes of Facebook)

posted on 04 Jul 2013, 20:36 4

18. bucky (Posts: 1387; Member since: 30 Sep 2009)


Why? I find the iPhone browser to still be the smoothest and fastest

posted on 04 Jul 2013, 21:19 9

27. Whateverman (Posts: 3195; Member since: 17 May 2009)


Android browser is just as fast, and in some cases faster. They're both really good.

posted on 04 Jul 2013, 19:53

7. christianqwerty (Posts: 460; Member since: 05 May 2011)


Maybe because the iPhone 5 was released in 2012 . Maybe idk.

posted on 05 Jul 2013, 23:14

89. shuaibhere (Posts: 1410; Member since: 07 Jul 2012)


It's calculated by percentage dude...
Ip5 20%
S4 11%..

posted on 04 Jul 2013, 19:54

8. ahmed_ali_yossef2010 (Posts: 159; Member since: 26 Jul 2012)


iphone 5 is the first that's true but galaxy s4 by no mean the least in my country it's the most complained about as the iphone 5 is not widely spread

posted on 04 Jul 2013, 20:02

12. InspectorGadget80 (Posts: 6399; Member since: 26 Mar 2011)


LMAO. I could of told you that. but its true.

posted on 04 Jul 2013, 20:46 1

21. skyguy7567 (Posts: 148; Member since: 17 Nov 2012)


Has anyone seen someone saying ' iPhone 5/Lumia/BB is total crap. Should have gone with ****** phone' a lot? For the GS4, there are countless complaints like so. How can GS4 be the least criticized?

* Some comments have been hidden, because they don't meet the discussions rules.

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