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Shattered iPhone 5 screens to be fixed at Apple stores using this contraption

Posted: , by Nick T.

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Shattered iPhone 5 screens to be fixed at Apple stores using this contraption

As we reported yesterday, Apple is now fixing shattered iPhone 5 screens at its retail stores instead of giving out replacement units. The service, which costs $49 for those who have AppleCare+ and $149 for those who don't, is comparable in price to what third-party iPhone 5 repair services cost. However, the Geniuses at the Apple Store won't be opening damaged iPhones using tweezers and guitar picks. Instead, they'll be using a bit more sophisticated gear.

Well, make that a lot more sophisticated gear. The contraption you see in the photo is said to be an actual machine made for iPhone 5 display calibration at Apple Stores. With its help, the Apple Store staff will be able to execute iPhone 5 screen replacements in a matter of minutes. In fact, many of the stores have workers who are specifically assigned to handling iPhone 5 repairs.

Additional in-store repair services for the iPhone 5 are expected to be offered in July. These include fixing the smartphone's camera, buttons, and logic board.

source: 512 Pixels via 9to5Mac

47 Comments
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posted on 06 Jun 2013, 09:34 16

1. andro. (Posts: 1971; Member since: 16 Sep 2011)


Just goes to show how often and how highly susceptible to chronic smashing the iphone really is that a machine like this is neccessary. Apple is gouging a fortune from ifans. On a better note case manufacturers like otterbox can have some good sales over the vunerability

posted on 06 Jun 2013, 09:49 13

4. msa1988 (Posts: 417; Member since: 30 Mar 2010)


Not sure if you watch the drop-test's, but the iPhone (all models) performed much better than its counter-parts when dropped from all 3 heights (pocket, chest, arms straight up). The real reason they can get away with this is because they only have 1 freaking device. Now that their innovation is gone they'll need more models leading to more machines, but for now they can get away with 1 machine fixing all their problems.

However, how Apple can charge you $49 for a simple repair when you bought insurance on the phone in the first place is completely beyond me.

posted on 06 Jun 2013, 11:18 2

15. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


Sorry, I ment to answer to andro's stupid comment; see below.

posted on 06 Jun 2013, 12:00 3

19. darkkjedii (Posts: 12619; Member since: 05 Feb 2011)


I guess he saw everything other than those drop tests. YouTube em buddy.

posted on 06 Jun 2013, 13:05 1

23. andro. (Posts: 1971; Member since: 16 Sep 2011)


Drop tests are irrelevant when you see customers coming into you on a weekly basis with smashed up iphones. We've even had customers complain the phone broke when it dropped from their pocket while sitting on a chair. All in all I make more commission off ifans as they always have to ad insurance and cases with their iphone purchases as well as buying lightning adapters etc!

posted on 06 Jun 2013, 13:13 4

25. Ninetysix (Posts: 1679; Member since: 08 Oct 2012)


That's awesome andro but what do you think of S4's breaking their amoled screens by just being in the pocket? Samsung charges $300 to fix this.

http://forum.xda-developers.com/showthread.php?t=2287882

http://forum.xda-developers.com/showthread.php?t=2284944

iphones doing better in drop tests makes them irrelevant...lol. Typical fandroid blindness and hate.

posted on 06 Jun 2013, 13:17 1

27. andro. (Posts: 1971; Member since: 16 Sep 2011)


Drop tests are irrevelant I meant as if you actually deal with the public in stores on a daily basis you would see how often iphones actually smash, there is no subsitute for real life occurances. Not sure about US Dollar pricea but in Europe a galaxy s3 costs 120 euro for screen repair, an s4 150 euro and an iphone 5 250 euro. These are the general prices found for genuine offical parts repairs

posted on 06 Jun 2013, 13:41 1

30. darkkjedii (Posts: 12619; Member since: 05 Feb 2011)


Discuss all the broken phones, not the one we all know you deeply hate.

posted on 06 Jun 2013, 10:08 3

8. Ninetysix (Posts: 1679; Member since: 08 Oct 2012)


Is your search engine broken? Tons of iPhone5 vs yourfavoriteandroidphone videos out there. Guess which one shatters first?

posted on 06 Jun 2013, 10:15 4

9. msa1988 (Posts: 417; Member since: 30 Mar 2010)


Are your eyes broken?

http://www.phonearena.com/news/Ooops-Drop-test-pits-Apple-iPhone-5-against-Samsung-Galaxy-S4_id42408

http://www.phonearena.com/news/HTC-One-vs-iPhone-5-drop-test-results-in-broken-glass-shattered-dreams_id41297

http://www.phonearena.com/news/iPhone-5-vs-Samsung-Galaxy-S-III-drop-test-is-not-for-faint-hearted-geeks_id34756

I can keep going if you like. -Not an Apple fan, just stating the obvious.

posted on 06 Jun 2013, 11:18 7

16. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


AppleCare+ is not just insurance (I thumb you down for talking stupid things).
AppleCare+ is the name of their extended warranty service (1 year is free; EU has a special warranty for 2 years); when purchasing this service, Apple offers you 2 hardware claims (for instance you drop the phone and crack the display, or you drop it in the water), for the price of 49$ each.
The price is 69 euro/year.

Regular insurance (for every other product, including the ones in the world of Android) is 5 euro / month +VAT (which is 24% in my country) so 74.4 euro/year with a deductible of 50 euro.

So, if I buy a phone and I crack the screen 2 times,
- an iPhone with AppleCare+ will cost me ~145 euro
- a Samsung with insurance will cost me 174.4 euro

- an iPhone without AC+ will cost me 300 euro
- a Samsung without insurance will cost me 600 euro (yes, it's no mistake: screen replacement on GS3 is 300 euro :)).

posted on 06 Jun 2013, 11:25 5

18. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


And a stupid robot that never had either AC+ or insurance, a narrow minded Samsung fan, without knowing s**t, thumbs down an objective cost comparison...
GG dumbass, you've sank a little bit more into oblivion; your neurons are greatfull you let them rest!...

posted on 06 Jun 2013, 13:10

24. andro. (Posts: 1971; Member since: 16 Sep 2011)


Personally I would never pay a company an annual fee for somwthing which is my legal right to be free in a 2 year warranty. Its not just cracked screen that happen phones, alot of general manufacturering faults can sometimes occour from 18 months onwards like faulty microphone etc which a legal 2 year warranty covers for free,except for ifans.

posted on 06 Jun 2013, 14:28 4

32. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


Quote:

"Phone 1 Year
[...]
This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress"

You know who's warranty I just quoted? SAMSUNG's.
You know what looks like? AppleCare limited warranty.
AC+ gives you much more.

In EU everyone is obliged to offer 2 years warranty; so the limited AC from Apple and standard warranty from Samsung is offered to EU clients for free for 2 years.

Don't be a stupid fan, be informed!

posted on 06 Jun 2013, 15:29

35. andro. (Posts: 1971; Member since: 16 Sep 2011)


I deal with customers everyday with faulty handsets over a year old. Faulty speaker for example after 12 months: lg, nokia, sony, htc, motorolla, huaweii, zte, alacatel etc will all repair for free, apple charge 180 euro for iphone 4/4s, 250 for iphone 5. Insurance if applicable aside this is the case. If it was otherwise id have alot less angry apple customers instore freaking out on a weekly basis, its the bane of sales assistants. Customers in 18 or 24 month contracts do not be happyl!

posted on 06 Jun 2013, 16:16

38. Ninetysix (Posts: 1679; Member since: 08 Oct 2012)


I guess that's that. Time to tell these sites to stop doing drop tests and just base how fragile a smartphone is based on andro's sales.

What's the average turnaround time for a smartphone repair in your shop btw?

posted on 06 Jun 2013, 17:11

40. andro. (Posts: 1971; Member since: 16 Sep 2011)


Repairs can be up to 5 days, that due to using official parts. Maybe done quicker or cheaper in other places but use unofficial parts with them and warranty is voided,A 1 year warranty is short enough!

posted on 06 Jun 2013, 16:43 3

39. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


You must be joking.
No person, "dealing with customers with faulty handsets" would be so confused as you seem to be.
You are nothing but a pathetic fanboy (do you at least get payed by Samsung?) that confuses terms and talks s**t.

I repeat: EU customers get free 2 years warranty (or AppleCare limited warranty in case of iPhones).
AC+ is much more; it costs 69 euro/year and you get 2 claims (this is the insurance) + battery and even accesory check/replacement.
That's a service only Apple provides; for Samsung, HTC or even Nokia devices one should purchase, as I already said, 74.4 euro / year insurance (which does not include coverage for accesories nor the battery as AC+ does).

So stop talking about things you don't know.

posted on 06 Jun 2013, 17:18

41. andro. (Posts: 1971; Member since: 16 Sep 2011)


Enjoy, your an apple sales man dream!

posted on 07 Jun 2013, 03:08

46. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


Whatever, dude; I don't own an Apple phone right now but that's going to change as I had one and I know very well post sale services are amongst the best.

Also, everything I have said about warranty, insurances and AppleCare can be checked by anybody that has at least a functional neuron.

I have already gave you this advice: don't be a stupid fanboy; check the total costs of owning a mobile phone and you'll find out that, even though - let's say GS4 - is about on par with iP5 when it comes to purchasing costs, with voice+data plans, insurance, additional costs, when you draw the line after 2 years, you'll pay more for the Korean plastic (not to mention the nerves you get when Android throws it's lag upon you)...
I'm waiting for the next iP so I can throw that piece of crap called GS3.

posted on 06 Jun 2013, 15:33 1

36. shutslar (Posts: 3; Member since: 06 Jun 2013)


Warranties are not the same as insurance. A warranty usually covers malfunction. Insurance usually covers damage, loss, and theft. Instead of phones, think automobiles. The auto manufacturer warranties the auto for X miles. But if you hit a tree with your auto you must turn that into insurance. No phone manufacturer will warrant (guarantee) you will not damage a phone. Just as no auto manufacturer will warrant (guarantee) you will not wreck an automobile..

posted on 08 Jun 2013, 15:24

47. phonemonkey (Posts: 168; Member since: 13 Feb 2012)


gggggrrrrrrrrrrrrrrrowwwwwwwwwwwwwwwwwwwwwwwwww
uppppppppppppppppppppppppppppppppppppppppppppppp

posted on 06 Jun 2013, 09:48 3

2. kozza3 (Posts: 575; Member since: 17 Oct 2012)


seriously take me five minute to replace that screen using tweezers and guitar picks

one of the easiest repairs in the world

posted on 06 Jun 2013, 18:36 1

42. GadgetsMcGoo (Posts: 167; Member since: 15 Mar 2013)


Can you use those without bending a tab or making a scar/scratch of any sort? Likely not.

posted on 06 Jun 2013, 09:48 1

3. AMDPhenomX4 (Posts: 48; Member since: 06 Apr 2013)


That's really cool. I hope there is a video of it working sometime soon.

posted on 06 Jun 2013, 09:57 2

5. cripton805 (Posts: 996; Member since: 18 Mar 2012)


There doesnt make any sense to have apple care for one year if the total will always come out to $149. Save that Apple care money. It would suck if you broke your phone a month after your Apple year and youre stuck paying $149 on top of the $99 Apple Care.

posted on 06 Jun 2013, 09:58 4

6. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Darkjedi needs his cracked iP5 repaired!

So it costs Apple. Just $3 for the glass to buy and charge iDrones $150 to get it repaired! Wtf! Did you no that Apple made $500millions in repairs from brainwashed fans, and users.

Rinsing hard earned money from public.

Gota give it to Apple, the "R&D" company®

posted on 06 Jun 2013, 10:23 2

10. CanYouSeeTheLight (Posts: 915; Member since: 05 Jul 2012)


You need your cracked head repaired.

I really doubt they will only replace the glass as it is almost impossible to separate the glass from the display as they are glued and are Zerogap. Trying to separate will result in a broken screen.

posted on 06 Jun 2013, 11:22 3

17. Leo_MC (Posts: 600; Member since: 02 Dec 2011)


Samsung charges 300 euros (300$ in the states) to repair their Galaxy series displays; that's double.

posted on 06 Jun 2013, 13:13

26. andro. (Posts: 1971; Member since: 16 Sep 2011)


I handled several screen repairs recently. Galaxy s3 is 120 euros, galaxy s4 is 150 euros. Iphone 4s 180 euro,iphone 5 250 euro, yikes!

posted on 06 Jun 2013, 15:40 2

37. CanYouSeeTheLight (Posts: 915; Member since: 05 Jul 2012)


Really? You can barely get a Galaxy S3 screen replacement on ebay for 120 euros how could you "handle a repair" for 120 euros?

posted on 06 Jun 2013, 12:04 3

20. darkkjedii (Posts: 12619; Member since: 05 Feb 2011)


Don't worry about what the jedii needs. You need to stop changing platform loyalty every week, one week Samsung FTW, the next Nokia FTW. That's fakery dude, stop trying to be accepted.

posted on 06 Jun 2013, 14:08

31. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Dark i like the iP4,4s, and 5, also Nokia™
Where did i ever dis Nokia or iPhone, and this week i praise this, next week other...?

Yes i really dislike Wp8®

posted on 06 Jun 2013, 15:00

33. darkkjedii (Posts: 12619; Member since: 05 Feb 2011)


You've been made.

posted on 06 Jun 2013, 10:03 5

7. StalkinUrMom (Posts: 110; Member since: 16 Apr 2012)


Am I the only smartphone enthusiast that's never cracked a screen? I've had 7 phones, and I'm clumbsy as hell too.

posted on 06 Jun 2013, 11:16 4

14. msa1988 (Posts: 417; Member since: 30 Mar 2010)


I haven't either. I have no idea how people break / lose their phones so often.

posted on 06 Jun 2013, 12:49

21. -box- (Posts: 3878; Member since: 04 Jan 2012)


Nor have I, and I intentionally drop my Nokias to demonstrate their durability.

In contrast, my wife has been through two HTC Sensation screens and is waiting on her second GS3 screen in two months.

posted on 06 Jun 2013, 22:22

44. StalkinUrMom (Posts: 110; Member since: 16 Apr 2012)


Dude, my Sensation was a freaking tank! I loved how you could swap out the backplate and basically the phone looked brand new.

posted on 06 Jun 2013, 11:01 2

11. ibap (Posts: 710; Member since: 09 Sep 2009)


Over my family's history with cell phones we've been through multiple flip/slider basic phones, several Palm Treos, a Samsung Saga, a Samsung Epic 4G, a Samsung Transform Ultra, an HTC EVO 3D, a Motorola Photon Q, an LG Rumor Touch, a Samsung Exclaim, two HTC Touch Pro 2s (different carriers), one Tracfone of some sort, a Motorola Defy XT, a T-mobile dumb phone of some sort (no particular order, just as I thought of them - no iPhones). Not that there haven't been malfunctions of some kind, but through all of this, including drops onto concrete which never did any damage beyond scratches, only one (my daughter's flip phone) had a screen go bad, and that one wasn't cracked. So how is it that Apple finds it necessary to put this gizmo in stores to fix cracked screens? I'll leave it to your imagination.

I do have a nephew who has dropped two (that I know of) iPhones in the toilet.

posted on 06 Jun 2013, 11:01 1

12. InspectorGadget80 (Posts: 6736; Member since: 26 Mar 2011)


No wonder why it cost so damn much too fix a iPhone. 149$ per repair. This machine looks very expensive.

posted on 06 Jun 2013, 11:13 2

13. dirtydirty00 (Posts: 267; Member since: 21 Jan 2011)


o brother. look at that stupid thing

posted on 06 Jun 2013, 12:51 3

22. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


Damn, I fixed my shattered iPhone 4S screen with Gorilla Glue and that was under 5 bucks.
No wonder iPhone owners are so "SPECIAL" - they probably think paying $149 (or $148 if you have Apple (dis ) Care to have this machine fix their screens somehow makes their iDuds better.

posted on 06 Jun 2013, 13:21 3

28. iami67 (Posts: 318; Member since: 18 Oct 2011)


Just wait till they bring in the machines that fixes this machine when it breaks.

posted on 06 Jun 2013, 13:34 2

29. andro. (Posts: 1971; Member since: 16 Sep 2011)


I wonder how much apple will charge iphone users for that?!

posted on 06 Jun 2013, 15:25 2

34. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


Probably aMillion!!

posted on 06 Jun 2013, 18:38

43. GadgetsMcGoo (Posts: 167; Member since: 15 Mar 2013)


Do they have one of these contraptions to unbend iPhone 5's?

posted on 07 Jun 2013, 01:11

45. techloverNYC (Posts: 422; Member since: 20 Nov 2012)


Hate apple all u want, but I envy their customer service. I wish all phone company has these service, instead most of the time their customer service is MIA. Phone company need psychical locations, apple is killing them in that retail stores.

P.S: This is for the apple fan boy or andriod fan boy,etc ; Im an Android user, apple iphone was too boring for me

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