Apple will now fix cracked iPhone 5 screens at its retail stores

Apple will now fix cracked iPhone 5 screens at its retail stores
The screens on today's smartphones are big and beautiful, but also fragile enough to crack if dropped on a hard surface. The iPhone is no exception, and an estimated 23% of iPhones out there are in use with their screens cracked by accident. 

Fixing an iPhone's screen isn't cheap, but at least it is not going to be as frustrating and time-consuming as before. That's because Apple will now repair iPhone 5 screens at its retail stores – a service that is expected to save Apple a billion dollars worth of expenses annually. 

Users who want to have their iPhone 5's display fixed will be charged $149, or $49 in case they have signed up for an AppleCare+ plan (priced at $99 for 2 years). Both cracked screens and multitouch issues will be addressed with the service. The price may seem steep, but it is actually comparable to what third-party repair shops charge for the same service.

Apple is expected to start offering additional in-store repair services in July of this year. These include fixing the iPhone 5 camera, buttons, or logic board.

source: MacRumors

Related phones

iPhone 5
  • Display 4.0" 640 x 1136 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A6, Dual-core, 1300 MHz
  • Storage 64 GB
  • Battery 1440 mAh(8h 3G talk time)

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48 Comments

1. iamfoolhehe

Posts: 28; Member since: Jun 03, 2013

Then what will customers will do ?

5. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Pay and wait.

6. WHoyton1

Posts: 1635; Member since: Feb 21, 2013

lol +1

12. Muzhhur

Posts: 261; Member since: Sep 14, 2012

Endeed

16. InspectorGadget80 unregistered

U mean they are paying a arm n leg for that price.

17. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

lol +1

2. WHoyton1

Posts: 1635; Member since: Feb 21, 2013

Good customer care.....But TERRIBLE pricing by apple...they charge so much on such obscene objects and processes...

10. phonemonkey

Posts: 168; Member since: Feb 13, 2012

we charge people 250$ to fix it

23. NewTone

Posts: 21; Member since: Feb 20, 2013

way to rip people off. $130 for the part, a couple minutes to put on.. i hope noone has actually paid that price

44. Daftama

Posts: 641; Member since: Nov 03, 2012

You would be surprised when ppl dont have their info backed up and they need it...money aint no object than

3. wumberpeb

Posts: 453; Member since: Mar 14, 2011

Apple care+ is $99 for two years, not yearly... now if we could only repair cracked screens for iPhones in a Sprint store, that would be profitable

4. Nikolas.Oliver

Posts: 1574; Member since: Jul 01, 2012

i can fix it on my own for merely $50, just buy the parts from ebay go to ifixit.com and you're done

8. NewTone

Posts: 21; Member since: Feb 20, 2013

$50? for a 4 or 4s maybe... i mean you can buy just the digitizer for about $10 but have fun removing your old one from your LCD, cheapest i found on ebay for a digitizer + LCD is $160...

11. phonemonkey

Posts: 168; Member since: Feb 13, 2012

he would break the lcd either way

22. Shatter

Posts: 2036; Member since: May 29, 2013

Phone repair is way easier than you guys go around trying to make it sound.

24. NewTone

Posts: 21; Member since: Feb 20, 2013

not if you try and separate the digitizer from the lcd on a iphone 5 or s3/s4... they are fused together

26. NewTone

Posts: 21; Member since: Feb 20, 2013

not necessarily people have removed the digitizer from the LCD it just takes a lot of time and patients and is not worth it plus if you do break the LCD you are back to square one

7. mas11

Posts: 1034; Member since: Mar 30, 2012

The first sentence made me chuckle, there is nothing big about a 4" display when most flagship phones sport 4.7-5" displays

9. chunk1x

Posts: 248; Member since: Jun 25, 2011

$149 for a crack screen is equal to prison rape.

13. rantao333

Posts: 345; Member since: May 21, 2013

REALLY? my s3 just cost me $199 to fix it. and took 2 weeks to return to me

20. jacko1977

Posts: 428; Member since: Feb 11, 2012

its bigger and better screen

21. the_best

Posts: 139; Member since: Oct 14, 2012

My lumia 920 screen was free, cos when i dropped it, it didnt break.

28. NewTone

Posts: 21; Member since: Feb 20, 2013

$199 for the part and instal is good. (thats how much i can get them for not including the labor cost) the return time is not so good though... who did you go through?

14. Muzhhur

Posts: 261; Member since: Sep 14, 2012

and its also works for other countries?

48. jaredjeya

Posts: 2; Member since: Mar 23, 2014

That's what I want to know, cracked my iphone 5 screen today and I'm hoping apple will repair instore for £90 and not make me pay £200 for a replacement. Otherwise I'll have to go to the slightly shady "repair while U wait" [sic] guy outside the newsagents who charges £100 and claims that he has identical parts to apple, but who knows? They could be £9.99 and crack days after you get the phone repaired.

15. InspectorGadget80 unregistered

Bout time they are doing something bout it. But 149$? And still ripping people off

25. NewTone

Posts: 21; Member since: Feb 20, 2013

actually thats cheap compaired to 3rd party repair shops. I charge $175 while most charge $200+

18. Topcat488

Posts: 1415; Member since: Sep 29, 2012

Hahaha 23% iphones cracked... You buy the phone for $99.00, and have too pay $149.00 for a screen repair. So if Apple ain't making money in the courtroom, their making it back in the repair room. :)

27. NewTone

Posts: 21; Member since: Feb 20, 2013

you have to look at it this way though, you paid $99 only because you agreed to a 2 year contract. If you go by the retail price $149 to repair a $600 or so phone is worth it. (with the 2 yr contract the carrier is going to profit way more than $600 from you.)

47. jaredjeya

Posts: 2; Member since: Mar 23, 2014

You don't buy the phone for $99.00. Right now the iPhone 5 16GB costs £549.00. A sim-only contract with unlimited data (those are rare now) costs only £12.50 a month for two years from Three. But if I buy an iPhone on a two year contract with exactly the same allowance, I pay ~£70 upfront then ~£40 a month for two years (can't remember the numbers right now). But I remember doing the maths when I got my phone, and over two years the difference in price between the phone contract and the sim only contract, including the upfront price, was just shy of £500. So the contract includes payment for the phone.

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