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OnePlus accused of not honoring warranty on yellow screen issue

Posted: , by Alan F.

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OnePlus accused of not honoring warranty on yellow screen issue
The guys behind the OnePlus One have been dealing with one headache after another, which has made launching a new smartphone brand from scratch, a rather difficult achievement. First, it was a change of contest rules, which made losers out of winners overnight. OnePlus did the right thing and took care of the original winners. But other issues arose. An OpenSSL bug forced a last second software update to be made, delaying the launch of the OnePlus One. Now, another problem has come up, and some owners of the OnePlus One are claiming that the rookie manufacturer is not honoring its warranty.

There are apparently two issues about yellow coloring on the OnePlusOne screen. One involves tinting, and is a software issue that can be fixed. The second issue is a yellow banding, that apparently can be seen on the bottom of certain OnePlus One screens. Some claim that it goes away on its own, similar to what happened with the Apple iPhone 4. This is said to be a reaction to glue drying when the phone warms up. Others say that the banding disappears and then comes back.

OnePlus responded by saying that one of the issues with the yellow screen is related to the screen's temperature, and that the latest update to Cyanogen Mod 11S will let users customize the screen by going to Settings > (under Device) Display & Lights > (under Advanced Settings) Screen Color > Custom > Hue. OnePlus even posted a number of pictures showing yellowish screens on the Nexus 5, Apple iPhone 5s and the HTC One. But the response still hasn't resolved the issue for a number of customers. There are accusations that OnePlus has removed certain posts from the company's forum and is not honoring requests for an RMA.

We should note that this is not happening to every OnePlus One rolling off the assembly line. Ironically, considering that it was former Oppo vice president Pete Lau that started OnePlus, the Oppo Find 7 and Oppo Find 7a both had similar yellow tinting issues with their screens, although that has supposedly been fixed by the manufacturer.

If you bought a OnePlus One, let us know if you have been experiencing this problem with your screen. Simply drop your comments in the box below.



Thanks for the tip!

source: OnePlusForum

58 Comments
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posted on 13 Jul 2014, 11:17 8

1. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Not surprised.

posted on 13 Jul 2014, 15:06 1

29. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


this dude is keep talking but not increasing the brightness of the screen... hey increase the brightness so we can see the yellow tint... I am not able to notice any real problem in the sreen bcoz this dude focused more on talking instead of increasing the brightness and clearly recording the yellow tint

posted on 13 Jul 2014, 17:39

36. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


I can see it well especially when he turns on Chrome. Be sure that you are watching video in 1080p and in full screen mode!

posted on 13 Jul 2014, 17:46

37. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


hmm... thats not a bad idea... I am going to check now

posted on 13 Jul 2014, 18:03

38. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Here is few more videos with the same problem:

http://www.youtube.com/watch?v=wj_1dlnufKM

http://www.youtube.com/watch?v=Ip1jKyo4T6E

posted on 13 Jul 2014, 19:22

39. steedsofwar (unregistered)


Exactly, I'm not able to see the issue in the video. The scene is too dark and yellowish to begin.

posted on 13 Jul 2014, 19:35

40. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


The same problem has been plaguing the Oppo Find 7A (uses the exact same screen).

Oppo is replacing the phones though.

posted on 14 Jul 2014, 15:39

54. syncronyze (Posts: 103; Member since: 26 Apr 2014)


I was so ready to buy this phone lol, now not so much. Especially since OnePlus is pretty shady now.. Like when they changed the post numbers on a forum and some people lost out on getting a OnePlus and only after everybody pressured them did they give those winners a pen or something

posted on 26 Mar 2015, 16:00

60. vpbizpa (Posts: 1; Member since: 26 Mar 2015)


OnePlus absolutely is not honoring the warranty in my case. I have a defective touch screen and have followed all instructions by 1+ staff except those which I cannot.

They would like me to pry the back cover off my phone. I do not have the tools to. I do not have long enough finger mails. I tried a debit/credit card and the SIM tray tool. While following an instructional video supplied to me by 1+ my casing became damaged.

Despite me making a solid attempt to remove the backing 1+ refuses to honor their warranty. I strongly discourage anyone from buying this phone.

I'm glad this was top result. I quite enjoy this website as well.

You can follow my case at on the forums titled "the only reason you need not buy this phone".

posted on 13 Jul 2014, 11:18 4

2. Busyboy (unregistered)


And OPO says they are separate from OPPO. Same camera, processor, dimensions and now same problems.

posted on 13 Jul 2014, 11:24 2

6. UglyFrank (Posts: 1732; Member since: 23 Jan 2014)


Surely it would be a JDI problem, since they use the same supplier

posted on 13 Jul 2014, 19:37

41. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


Oppo doesn't make the hardware they just assemble/design the phones. Just like Cr8pple.

posted on 13 Jul 2014, 11:19 10

3. gaara6775 (Posts: 738; Member since: 20 May 2014)


Man,this company facing issues after issue. Truly bad luck. First invite ruined it & now this.
I know you're two face sweetie, but at least make one of them pretty.

posted on 13 Jul 2014, 11:21 7

4. LeBrownJames (Posts: 201; Member since: 17 Mar 2014)


OnePlus One plus one problems for OnePlus One.

posted on 13 Jul 2014, 11:22 5

5. Blaz86 (Posts: 22; Member since: 08 Dec 2010)


Just ordered my 64gb sandstone black. I hope everything will be ok. :/

posted on 13 Jul 2014, 11:28 10

7. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Good luck to you and don't forget to tell us how it turned out! :)

posted on 13 Jul 2014, 11:35 3

8. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


There will likely always be problems with OnePlus. Deception and gimmicks might be good for generating hype, but they are the antithesis of what you need to build and deliver quality products.

posted on 13 Jul 2014, 11:39

9. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Has Display Mate done a review on (A) One yet?

posted on 13 Jul 2014, 11:45 10

10. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


I hear DisplayMate is on vacation, still having fun with all the cash they got from Samsung, for those recent "best ever" ratings.

posted on 13 Jul 2014, 19:40 1

42. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


Aww, the dumba.. Fanboys* are butthurt that AMOLED is better than LCD.

Its okay the same technology is already replacing LCD and LCD-LED TVs. It is better in every way, but it is way more expensive.

I know its hard for you idiots to read charts and compare data, you are fanboys after all I expect nothing intelligent to come from you.

posted on 14 Jul 2014, 08:26

51. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


"...AMOLED is better than LCD."

OLED based displays has potential to be better than LCD based displays but at the moment they are not better.

"I know its hard for you idiots to read charts and compare data, you are fanboys after all I expect nothing intelligent to come from you."

And it is hart for you to read tech literature to understand why OLED based displays has big potential but still is not better than LCD based displays.

posted on 14 Jul 2014, 08:46

52. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


"Its okay the same technology is already replacing LCD and LCD-LED TVs. It is better in every way, but it is way more expensive."

First OLED based TV was released and put into marketing in 2007 by Sony, all that was seven years ago, today is 2014 and LCDs are still dominating! Why? Because OLED based displays has short life span, tend to Burn-In, reproduces unnatural colours also OLED displays are very sensitive to UV light. And because of all this problems LCD is still dominating in the market.

If you wan't to improve lifetime and avoid burn-in effect on OLED based displays, you have to improve organic compounds which are used in OLEDs! Organic compounds are the main reason why OLED based displays have short life span and are affected by burn-in effect. Samsung has improved matrixes and used other "tricks" to increase OLED life span and avoid burn-in effect, but the problems is still not solved from bases it is just a workaround to reduce chance of getting burn-in effect and increase OLED's life span.

posted on 13 Jul 2014, 11:48

11. JayW95 (Posts: 1; Member since: 18 Mar 2014)


Nope. All good to my unit.

posted on 13 Jul 2014, 11:49 1

12. objektiv_1 (Posts: 1; Member since: 13 Jul 2014)


I received my unit on Friday(7/11) and it has the yellow band on the bottom. Put in for an RMA waiting to hear back from OnePlus. If not going straight to PayPal.

posted on 13 Jul 2014, 12:13 14

13. Grenmad (Posts: 31; Member since: 06 Jun 2014)


You need an invite from the warranty department to get it fixed. Good luck with that.

posted on 13 Jul 2014, 12:26

14. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


my moo x did this his guy is just bi*** ing over nothing i saw one plus the other day and in it had ayellowish tint at the bottom to and it was fresh out the box i when iturn on my screen after night on the charger i can see the back home and multi windows on the bottom of the srceen in the VZN boot up screen so stop complaining that phone is powerfull gs4 had the problem to

posted on 13 Jul 2014, 13:22 2

17. wumberpeb (Posts: 453; Member since: 14 Mar 2011)


Punctuation is a wonderful thing! Maybe give it a try so we know what you're speaking about?

posted on 13 Jul 2014, 12:27 1

15. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


moto x

posted on 13 Jul 2014, 13:08 1

16. Andrewtst (Posts: 643; Member since: 25 Jan 2009)


This new brand ain't doing things right.

Bad name is across soon = bye bye.

posted on 13 Jul 2014, 13:56 5

19. Cha7520 (Posts: 221; Member since: 31 Oct 2010)


This has to be the worst "release" I've ever seen for any phone. This whole "One plus One" has turned into an Epic Fail!

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