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OnePlus accused of not honoring warranty on yellow screen issue

Posted: , by Alan F.

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OnePlus accused of not honoring warranty on yellow screen issue
The guys behind the OnePlus One have been dealing with one headache after another, which has made launching a new smartphone brand from scratch, a rather difficult achievement. First, it was a change of contest rules, which made losers out of winners overnight. OnePlus did the right thing and took care of the original winners. But other issues arose. An OpenSSL bug forced a last second software update to be made, delaying the launch of the OnePlus One. Now, another problem has come up, and some owners of the OnePlus One are claiming that the rookie manufacturer is not honoring its warranty.

There are apparently two issues about yellow coloring on the OnePlusOne screen. One involves tinting, and is a software issue that can be fixed. The second issue is a yellow banding, that apparently can be seen on the bottom of certain OnePlus One screens. Some claim that it goes away on its own, similar to what happened with the Apple iPhone 4. This is said to be a reaction to glue drying when the phone warms up. Others say that the banding disappears and then comes back.

OnePlus responded by saying that one of the issues with the yellow screen is related to the screen's temperature, and that the latest update to Cyanogen Mod 11S will let users customize the screen by going to Settings > (under Device) Display & Lights > (under Advanced Settings) Screen Color > Custom > Hue. OnePlus even posted a number of pictures showing yellowish screens on the Nexus 5, Apple iPhone 5s and the HTC One. But the response still hasn't resolved the issue for a number of customers. There are accusations that OnePlus has removed certain posts from the company's forum and is not honoring requests for an RMA.

We should note that this is not happening to every OnePlus One rolling off the assembly line. Ironically, considering that it was former Oppo vice president Pete Lau that started OnePlus, the Oppo Find 7 and Oppo Find 7a both had similar yellow tinting issues with their screens, although that has supposedly been fixed by the manufacturer.

If you bought a OnePlus One, let us know if you have been experiencing this problem with your screen. Simply drop your comments in the box below.



Thanks for the tip!

source: OnePlusForum

58 Comments
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posted on 13 Jul 2014, 11:17 8

1. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Not surprised.

posted on 13 Jul 2014, 15:06 1

29. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


this dude is keep talking but not increasing the brightness of the screen... hey increase the brightness so we can see the yellow tint... I am not able to notice any real problem in the sreen bcoz this dude focused more on talking instead of increasing the brightness and clearly recording the yellow tint

posted on 13 Jul 2014, 17:39

36. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


I can see it well especially when he turns on Chrome. Be sure that you are watching video in 1080p and in full screen mode!

posted on 13 Jul 2014, 17:46

37. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


hmm... thats not a bad idea... I am going to check now

posted on 13 Jul 2014, 18:03

38. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Here is few more videos with the same problem:

http://www.youtube.com/watch?v=wj_1dlnufKM

http://www.youtube.com/watch?v=Ip1jKyo4T6E

posted on 13 Jul 2014, 19:22

39. steedsofwar (unregistered)


Exactly, I'm not able to see the issue in the video. The scene is too dark and yellowish to begin.

posted on 13 Jul 2014, 19:35

40. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


The same problem has been plaguing the Oppo Find 7A (uses the exact same screen).

Oppo is replacing the phones though.

posted on 14 Jul 2014, 15:39

54. syncronyze (Posts: 103; Member since: 26 Apr 2014)


I was so ready to buy this phone lol, now not so much. Especially since OnePlus is pretty shady now.. Like when they changed the post numbers on a forum and some people lost out on getting a OnePlus and only after everybody pressured them did they give those winners a pen or something

posted on 26 Mar 2015, 16:00

60. vpbizpa (Posts: 1; Member since: 26 Mar 2015)


OnePlus absolutely is not honoring the warranty in my case. I have a defective touch screen and have followed all instructions by 1+ staff except those which I cannot.

They would like me to pry the back cover off my phone. I do not have the tools to. I do not have long enough finger mails. I tried a debit/credit card and the SIM tray tool. While following an instructional video supplied to me by 1+ my casing became damaged.

Despite me making a solid attempt to remove the backing 1+ refuses to honor their warranty. I strongly discourage anyone from buying this phone.

I'm glad this was top result. I quite enjoy this website as well.

You can follow my case at on the forums titled "the only reason you need not buy this phone".

posted on 13 Jul 2014, 11:18 4

2. Busyboy (unregistered)


And OPO says they are separate from OPPO. Same camera, processor, dimensions and now same problems.

posted on 13 Jul 2014, 11:24 2

6. UglyFrank (Posts: 1545; Member since: 23 Jan 2014)


Surely it would be a JDI problem, since they use the same supplier

posted on 13 Jul 2014, 19:37

41. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


Oppo doesn't make the hardware they just assemble/design the phones. Just like Cr8pple.

posted on 13 Jul 2014, 11:19 10

3. gaara6775 (Posts: 738; Member since: 20 May 2014)


Man,this company facing issues after issue. Truly bad luck. First invite ruined it & now this.
I know you're two face sweetie, but at least make one of them pretty.

posted on 13 Jul 2014, 11:21 7

4. LeBrownJames (Posts: 201; Member since: 17 Mar 2014)


OnePlus One plus one problems for OnePlus One.

posted on 13 Jul 2014, 11:22 5

5. Blaz86 (Posts: 19; Member since: 08 Dec 2010)


Just ordered my 64gb sandstone black. I hope everything will be ok. :/

posted on 13 Jul 2014, 11:28 10

7. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


Good luck to you and don't forget to tell us how it turned out! :)

posted on 13 Jul 2014, 11:35 3

8. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


There will likely always be problems with OnePlus. Deception and gimmicks might be good for generating hype, but they are the antithesis of what you need to build and deliver quality products.

posted on 13 Jul 2014, 11:39

9. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Has Display Mate done a review on (A) One yet?

posted on 13 Jul 2014, 11:45 10

10. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


I hear DisplayMate is on vacation, still having fun with all the cash they got from Samsung, for those recent "best ever" ratings.

posted on 13 Jul 2014, 19:40 1

42. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


Aww, the dumba.. Fanboys* are butthurt that AMOLED is better than LCD.

Its okay the same technology is already replacing LCD and LCD-LED TVs. It is better in every way, but it is way more expensive.

I know its hard for you idiots to read charts and compare data, you are fanboys after all I expect nothing intelligent to come from you.

posted on 14 Jul 2014, 08:26

51. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


"...AMOLED is better than LCD."

OLED based displays has potential to be better than LCD based displays but at the moment they are not better.

"I know its hard for you idiots to read charts and compare data, you are fanboys after all I expect nothing intelligent to come from you."

And it is hart for you to read tech literature to understand why OLED based displays has big potential but still is not better than LCD based displays.

posted on 14 Jul 2014, 08:46

52. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)


"Its okay the same technology is already replacing LCD and LCD-LED TVs. It is better in every way, but it is way more expensive."

First OLED based TV was released and put into marketing in 2007 by Sony, all that was seven years ago, today is 2014 and LCDs are still dominating! Why? Because OLED based displays has short life span, tend to Burn-In, reproduces unnatural colours also OLED displays are very sensitive to UV light. And because of all this problems LCD is still dominating in the market.

If you wan't to improve lifetime and avoid burn-in effect on OLED based displays, you have to improve organic compounds which are used in OLEDs! Organic compounds are the main reason why OLED based displays have short life span and are affected by burn-in effect. Samsung has improved matrixes and used other "tricks" to increase OLED life span and avoid burn-in effect, but the problems is still not solved from bases it is just a workaround to reduce chance of getting burn-in effect and increase OLED's life span.

posted on 13 Jul 2014, 11:48

11. JayW95 (Posts: 1; Member since: 18 Mar 2014)


Nope. All good to my unit.

posted on 13 Jul 2014, 11:49 1

12. objektiv_1 (Posts: 1; Member since: 13 Jul 2014)


I received my unit on Friday(7/11) and it has the yellow band on the bottom. Put in for an RMA waiting to hear back from OnePlus. If not going straight to PayPal.

posted on 13 Jul 2014, 12:13 14

13. Grenmad (Posts: 29; Member since: 06 Jun 2014)


You need an invite from the warranty department to get it fixed. Good luck with that.

posted on 13 Jul 2014, 12:26

14. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


my moo x did this his guy is just bi*** ing over nothing i saw one plus the other day and in it had ayellowish tint at the bottom to and it was fresh out the box i when iturn on my screen after night on the charger i can see the back home and multi windows on the bottom of the srceen in the VZN boot up screen so stop complaining that phone is powerfull gs4 had the problem to

posted on 13 Jul 2014, 13:22 2

17. wumberpeb (Posts: 453; Member since: 14 Mar 2011)


Punctuation is a wonderful thing! Maybe give it a try so we know what you're speaking about?

posted on 13 Jul 2014, 12:27 1

15. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


moto x

posted on 13 Jul 2014, 13:08 1

16. Andrewtst (Posts: 597; Member since: 25 Jan 2009)


This new brand ain't doing things right.

Bad name is across soon = bye bye.

posted on 13 Jul 2014, 13:56 5

19. Cha7520 (Posts: 221; Member since: 31 Oct 2010)


This has to be the worst "release" I've ever seen for any phone. This whole "One plus One" has turned into an Epic Fail!

posted on 13 Jul 2014, 14:05 1

20. jibraihimi (Posts: 747; Member since: 29 Nov 2011)


Is there any invitation system for claiming warranty.....

posted on 13 Jul 2014, 14:07 3

21. gnatok (Posts: 2; Member since: 13 Jul 2014)


My OPO has this yellow tint. So sad. And I need to spend 50€ just send back phone to get refund...

posted on 13 Jul 2014, 16:23

31. jove39 (Posts: 1779; Member since: 18 Oct 2011)


How bad was it? Coz mine has slight yellow tint in bottom part of Screen, but its barely noticeable on white backgrounds...not annoying to the level that'd push me for RMA.

posted on 14 Jul 2014, 08:03

50. gnatok (Posts: 2; Member since: 13 Jul 2014)


My is not so huge. Week ago it was bigger - 100%. But, anyway, very annoying when I am reading the books or forums

posted on 13 Jul 2014, 14:17 2

22. av78130 (Posts: 1; Member since: 13 Jul 2014)


Mine has the yellow band too. Very frustrating and annoying considering that's really all that bothers me with the phone. Once you see it though its hard to ignore it. Had it about a week and no improvements. Submitted my RMA today .

posted on 13 Jul 2014, 14:46 6

23. fzacek (Posts: 2486; Member since: 26 Jan 2014)


OnePlus is simply a s**t company...

posted on 13 Jul 2014, 19:51 2

43. TheMoltenD (Posts: 109; Member since: 13 Jul 2014)


They had so much potential but they messed everything up multiple times.

posted on 13 Jul 2014, 14:52 5

25. Adrian38 (Posts: 141; Member since: 05 Nov 2012)


Can this company just die already? Absolutely pathetic.

posted on 13 Jul 2014, 14:53 2

26. j.khan95 (Posts: 51; Member since: 09 Nov 2013)


In India xiaomi mi3 is retailing for only $225,rip oneplus one

posted on 13 Jul 2014, 14:58 4

27. Tuxedo_SNjr (Posts: 16; Member since: 01 May 2014)


Man, now they're going to have to refund all 10 people.

posted on 13 Jul 2014, 22:06 2

45. Tommy320 (Posts: 2; Member since: 13 Jul 2014)


That was awesome hahaha
You sure 10 people got the phone lol might be less

posted on 13 Jul 2014, 15:06

28. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


" Punctuation is a wonderful thing! Maybe give it a try so we know what you're speaking about?"

do i care about punctations no ifact it a blog site so i belive i have the right to type how ever i like so get use to it

posted on 13 Jul 2014, 15:22 2

30. andynaija (Posts: 779; Member since: 08 Sep 2012)


Then you should get used to people not understanding the nonsense that you post.

http://goo.gl/zuHHhW

posted on 13 Jul 2014, 16:41

32. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


Andynaija
"Then you should get used to people not understanding the nonsense that you post."


and dont conpare me to a socialist

posted on 13 Jul 2014, 23:01 1

46. andynaija (Posts: 779; Member since: 08 Sep 2012)


*Compare

What does any of this have to do with socialism?

(You know you can just click reply instead of writing a separate post) :D

posted on 13 Jul 2014, 16:47 4

33. imkyle (Posts: 1070; Member since: 18 Nov 2010)


Just because the spec and price are good does not mean the company will be too.

posted on 13 Jul 2014, 16:49

34. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


and this coming from someone who has only had 3 smartphone
and owns the oneplus get off my d***
are you have problems with it to cuz thats what this articals about not bashing ppl if i wanted that i get me a iphone

posted on 13 Jul 2014, 16:51

35. pitchenatent (Posts: 15; Member since: 09 Aug 2013)


they have one phone next ppl are going to say that the iphone and android companys didnt have problems when they frist started

posted on 13 Jul 2014, 21:57 4

44. Tommy320 (Posts: 2; Member since: 13 Jul 2014)


OnePlus spends more time on their forums blocking freedom of speech than anything else
They have horrible customer service and the fact people have to wait and troll their forum for months to get a phone is insane

Oneplus honestly has no clue of what they're doing it shows with how immature their Administrative Mods are and how they treat members that are upset or voice opions on what they lied on

This company will soon hang themselves they have lied so much and took advatage of people by spamming their friends and family and turn around and give mass invites to people who just joined

A bunch of Gorillas in suits could run this company better

posted on 14 Jul 2014, 02:16

47. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


As OnePlus has shown the world, they are a company that is based on fraud and deception. And they run their forums accordingly.

They fooled me once with their big promises. But after they announced that they were not going to take pre-orders and make phones to fill these pre-orders, I finally understood they were just a slimy troll company, making money selling people instead of product.

posted on 14 Jul 2014, 03:03

48. boosook (Posts: 1413; Member since: 19 Nov 2012)


Doesn't look so bad... no display is perfect, and this smartphone is very cheap when you consider what it offers. Do people really think that with such a low price they can get the same level of service offered, say, by Google on a Nexus 5 or by Apple on an iPhone?

posted on 14 Jul 2014, 04:00 1

49. GreekGeek (Posts: 1276; Member since: 22 Mar 2014)


The tech media should just ignore this POS company totally. Their string of setbacks is purely unaccptable, from the stupid invide system to the release delays, Really surprised on why they're still getting media mileage.

posted on 14 Jul 2014, 10:50

53. jackwins (Posts: 20; Member since: 07 Oct 2010)


They are getting media coverage because they are innovative. Many want more than the same ole cr@p that is out there now. If I see another plastic Samsung device with a UI that is heavier than the OS, I might throw up.

At least OnePlus is trying to do something different. No, they are not perfect, but no new product is. Okay, so their invite system kinda sucks. And if you work in corporate America, you know that setbacks happen. But that is no reason to bash them.

Per many reviews their product is at minimum on par with the 2014 "flagship" devices on the market currently. I respect that they are trying to do something new. Again, their approach may be a little to be desired, but the end result is positive.

posted on 14 Jul 2014, 23:00

55. Scirca (Posts: 1; Member since: 14 Jul 2014)


Indeed, One Plus is being extremely dodgy in terms of their warranty, they've refused to honor it and refuse to even admit that the yellow banding is a defect at all. They have been outright ignoring tickets (like mine) and if you would like to exchange the device, it is at your cost, a nice $56...
Not just yellow banding but a bunch of other panel issues that they've said are normal, I know a few who have dead pixels, mine in particular has a line running through the damn screen. And their customer service loves to say that they can't see anything from your pictures, even if they've been clearly marked. I included their customer service (or lack thereof) in a review on their forums:
(forums.oneplus . net)/threads/my-one-plus-one-review-and-experience​.55998/
I'm actually have extremely surprised my thread hasn't been closed yet.
I have more info on everything I've said. Please help in our quest to get fully functioning phones.

posted on 15 Jul 2014, 15:23 1

56. blyndfyre (Posts: 1; Member since: 15 Jul 2014)


I have the yellow tinting as well. They won't respond to RMA it's been a week. They close any thread I start with "yellow" or "RMA".

They have threatened to ban me from the forums if I continue this behavior! Warning others of the brutal screen and lack of customer support is bad behavior?

Keep your flagship killer because OP (OnePlus) is a phaggot.

posted on 15 Jul 2014, 15:27

57. syncronyze (Posts: 103; Member since: 26 Apr 2014)


Only a matter of time before someone takes this and presents it to a higher authority lol. Sucks that they're being so stingy about this and won't honor their warranty.

posted on 24 Aug 2014, 21:37

58. luleGajtan (Posts: 1; Member since: 24 Aug 2014)


I just recently purchased the OnePlus One and it did have a Yellow Tint / Hue / Band, etc...
It was "produced" on July 31st. Friend of mine ended up getting the same phone with the same issue and it was produced on August 15th.
1. issue is: OPPO had to replace the screens in their phones because they would face class action lawsuit... so they decided to create a new company and dump however many thousands of screens they had by using the same screens in OnePlus One - that issue will NEVER be fixed.
2. Customer Support does not exist: I waited over a week, and some people over two weeks to hear from them. When I decided I will no longer wait and will simply sell my phone for what I paid, THEN at adding my comment to go ahead and close the ticket I got responses on two occasions within 3 hours... that tells me, they simply count on buyers to give up and just keep using the phone...
3. There is an ignorance to the fullest from all the reviewers on the Youtube who we all know have all those millions of views on their reviews and as an example I will mention MKBHD. He did a video OnePlus One: Revisited! and after watching this video I completely decided to buy the phone... he at no point mentions the yellow band issue... just for example: on the forums (not going to talk about censorship there) there is a survey vote that shows how (at the time of checking) there was 170ish users with yellow band, about 50-60 said there was no yellow band, and about 70-80 said they still have not received their phone... I will say only one thing: 170 vs 50-60 IS TERRIBLE!!! and no one talks about this issue on Youtube... is it possible that censorship gets regulated by big companies paying and giving away free stuff to these people to use their credibility to improve sales of the semi-completed units!?!?!?!?

NO THANKS! I have sold my OnePlus One and will not buy it until they fix all of the issues. For the time being I will just have to stick with the much bigger company flagships and I will not expect to get a cheap phone... because the old saying says: if you do not pay toll on one bridge, you will on the other one!

posted on 18 Dec 2014, 10:42

59. hemantrhtk (Posts: 1; Member since: 18 Dec 2014)


reply from oneplus customer care on this article :
drive.google.com/file/d/0B6dqipWMkn9XbXYzUWpMWjJMZ​WM/view?usp=sharing

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