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  • Mysterious green line continues to affect some Motorola DROID Turbo 2 units

Mysterious green line continues to affect some Motorola DROID Turbo 2 units

Posted: , by Alan F.

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Some Motorola DROID Turbo 2 models are having issues with the screen

Some Motorola DROID Turbo 2 models are having issues with the screen

Some Motorola DROID Turbo 2 owners are having a big problem with the screen on their new phone. Sure, the glass is marketed as being shatterproof, but it is not supposed to have a green line running vertically down the screen. Some users who contacted Motorola about this were told to return the phone at Verizon since it is under warranty. One particular DROID Turbo 2 owner was practically treated as a criminal as the Verizon rep he met with accused him of dropping the device.

Apparently, Verizon has circulated a memo to reps that comes with a photo of the DROID Turbo 2 with the green line on the screen. The headline on the memo says something like "Droid Turbo 2 is shatterproof, not shock proof." Eventually, this Droid Turbo 2 owner, who says that he treated the phone with kid gloves, was sent back to Motorola where he originally was going to get a refurbished model. After speaking to various supervisors, he finally got Motorola to agree to send out a new handset. Meanwhile, the green line on his soon-to-be-replaced DROID Turbo 2 is growing wider.

If you have a Motorola DROID Turbo 2 with an unwanted green line that is ruining your experience with the phone, contact both Motorola and Verizon until you get satisfaction. And don't be satisfied with a refurbished model. Pawning off previously used handsets to customers who just agreed to spend a fortune on a new handset should not be tolerated.

If you are having the same problem with your DROID Turbo 2, we'd love to hear all about it. Drop your comments in the box below.


Thanks for the tip!

source: MotorolaForums via Phandroid

57 Comments
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posted on 08 Jan 2016, 22:40 1

1. kozza3 (Posts: 697; Member since: 17 Oct 2012)


I would say damaged display, this happens all the time on LCD displays I've only seen a couple in amoled though

posted on 08 Jan 2016, 22:41

3. kozza3 (Posts: 697; Member since: 17 Oct 2012)


From shock*

posted on 09 Jan 2016, 01:58 3

20. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


I would say poor QC, something Motorola has been known for recently.

posted on 09 Jan 2016, 15:25 2

39. Scott93274 (Posts: 3718; Member since: 06 Aug 2013)


Really? Examples please. Links to examples, I don't accept your lies with nothing to back them up as examples.

posted on 10 Jan 2016, 10:04

46. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


https://www.reddit.com/r/MotoX/search?q=issue&sort=new&restrict_sr=on

http://forums.androidcentral.com/moto-x-pure-edition/630240-moto-x-pure-bluetooth-headset-connection-issues.html

http://forums.androidcentral.com/moto-x-pure-edition/630401-dead-moto-x.html

https://www.reddit.com/r/MotoX/comments/3tsocx/moto_x_pure_will_marshmallow_fix_the_heat/

http://www.digitaltrends.com/mobile/motorola-droid-turbo-problems/

http://www.androidauthority.com/motorola-droid-turbo-problems-fixes-576135/

posted on 10 Jan 2016, 23:04

51. Scott93274 (Posts: 3718; Member since: 06 Aug 2013)


Hey! You learned how to Google! Right on! Now tell me, how does this differ from any other OEM out there? God knows, I could easily provide twice as many links in 5 minutes for any other OEM.

posted on 11 Jan 2016, 10:21

53. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


There you go, deflect when you can't respond because you know you're wrong.

posted on 11 Jan 2016, 10:27

54. TechieXP1969 (Posts: 7913; Member since: 25 Sep 2013)


What. You only claimed poor QC. You mean like Apple had? They check only so many phones, just like anyone else.

How many links can we post about many OEM?

posted on 11 Jan 2016, 12:51

55. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


https://www.youtube.com/watch?v=HJZybs3NxH8

posted on 11 Jan 2016, 09:53 1

52. Brewski (Posts: 313; Member since: 05 Jun 2012)


I got the Turbo 2 on Black Friday and haven't seen any screen issues.

I have owned Motorola phones exclusively since 2010 and I refresh it once a year. I have not had any issues.

Mxy, go away.

posted on 11 Jan 2016, 12:51 1

56. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


Just because you don't have the issue doesn't mean it doesn't exist you twit.

posted on 08 Jan 2016, 22:41 6

2. exo2u (Posts: 27; Member since: 10 May 2012)


No site needs this many obtrusive ads, in the last 5+ years it has gotten so sad how much you rape us phonearena. may have to start using an adblocker for your site alone because it is absolutely ridiculous how much time i waste and how much worse it has gotten over the years. easier to watch free porn, c'mon

posted on 08 Jan 2016, 22:47 11

4. BobLawblaw (Posts: 272; Member since: 25 Jul 2014)


Adblocker on the laptop. Ad guard on my Note 5. This site is unusable without an adblocker..

posted on 08 Jan 2016, 22:57

6. Shubham412302 (Posts: 429; Member since: 09 Nov 2011)


you can use OpenDNS to remove those annoying pop ups. They show you device has virus and other battery issues

posted on 09 Jan 2016, 16:09

40. JunitoNH (Posts: 1586; Member since: 15 Feb 2012)


How do you use open OpenDns to block ads-pop ups?I only use it to filter unsuitable content. Thank you in advanced.

posted on 08 Jan 2016, 23:16

7. exo2u (Posts: 27; Member since: 10 May 2012)


Thanks for the tip, if they keep up this harassment though im just going to stop visiting this site daily.
Do you know if Adblocker can be used for just the sites that i specify?
There are a few websites that i like to visit that aren't so abusive..

posted on 09 Jan 2016, 00:32

13. kozza3 (Posts: 697; Member since: 17 Oct 2012)


Yes you can "whitelist"

posted on 09 Jan 2016, 00:32

12. WPX00 (Posts: 200; Member since: 15 Aug 2015)


DOn't have any issues on my Note 5 without one.

posted on 09 Jan 2016, 01:59 2

21. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


I agree. On mobile the site is practically unusable. It's terrible having so many ads bombarding you at once.

posted on 09 Jan 2016, 04:21 1

25. AlikMalix (Posts: 4849; Member since: 16 Jul 2014)


Mxy, try purify in the App Store. Best content blocker I've tried.

posted on 09 Jan 2016, 06:13

28. villagerguyz (Posts: 87; Member since: 22 Jul 2015)


Even I have blocked a PhoneArena banner that said "plz disable adblock to support us" using AdBlock :p

posted on 09 Jan 2016, 13:15

38. AlikMalix (Posts: 4849; Member since: 16 Jul 2014)


I whitelist this website once a week to click on all the ads - to be fair. But I have no issues or banners using a content blocker app on iOS (not even jailbroken - just purify app). You should try it.

posted on 10 Jan 2016, 17:30

50. HR_19 (Posts: 63; Member since: 09 Aug 2014)


Wish I could upvote this, seriously.

posted on 08 Jan 2016, 22:48 3

5. ameran (Posts: 234; Member since: 04 Dec 2013)


It is usual with Chinese products. I didn't expect anything else to happen to Motorola, after the Chinese purchased the company. Good old days for Motorola are over. I really never understood how stupid we were to sell this great company to cheap Chinese.

posted on 08 Jan 2016, 23:38

9. Astonvan (Posts: 236; Member since: 14 Aug 2015)


Same thoughts here..BULLSH!TLenovo is going to ruin motorola FOR SURE.
+ RIP MOTO +

posted on 09 Jan 2016, 00:19 10

11. Arch_Fiend (Posts: 1940; Member since: 03 Oct 2015)


Lenovo Is A Respected Company And The Quality Of Their Products Is Good. All Smartphone Manufacturers Have Had Their Share Of Problems And Much Worse Than A Green Line On The Screen At That.

The Only Thing Stupid Is Your Comment Bruh. Don't Drag My Typing Into This LOL.

posted on 09 Jan 2016, 00:43

14. Astonvan (Posts: 236; Member since: 14 Aug 2015)


Say Whatever you want but i am going to express my hate toward lenovo for being a chineese company and for buying a great smartphone company like motorola.

So expect these comment in the upcoming articles about Bullsh!tlenovo and motorola.
+ RIP MOTO +
+ GOTOHELLLENOVO +

posted on 09 Jan 2016, 00:45 2

15. Arch_Fiend (Posts: 1940; Member since: 03 Oct 2015)


Say What You Want, I Can't Stop You Or Change Your Opinion.

posted on 09 Jan 2016, 01:00

18. Astonvan (Posts: 236; Member since: 14 Aug 2015)


If you know please tell me, why lenovo bought motorola when it already made some phone under branding lenovo.

posted on 09 Jan 2016, 01:29

19. Arch_Fiend (Posts: 1940; Member since: 03 Oct 2015)


IDK Maybe Because Google Was Selling It For Cheap.

posted on 09 Jan 2016, 03:40 1

23. RebelwithoutaClue (Posts: 2640; Member since: 05 Apr 2013)


Because Lenovo is not a well known smartphone brand in Western part of the world, Motorola is.

posted on 09 Jan 2016, 16:38

42. SenorThrottles (Posts: 220; Member since: 23 Dec 2015)


Because they wanted to increase their brand awareness in the mobile space in the US. Outside of China, Lenovo isn't exactly known for making mobile phones.

posted on 09 Jan 2016, 08:55

34. NoToFanboys (Posts: 1024; Member since: 03 Oct 2015)


That's the only reason? Because they're chinese?

posted on 09 Jan 2016, 09:38

35. pppddd (Posts: 17; Member since: 11 May 2015)


These comments are typical American nationalism. The current crop of moto phones released in 2015 were designed before Motorola was acquired by Lenovo. It takes more than a year to develop. The 2016 phones will be the ones under Lenovo.

posted on 09 Jan 2016, 09:42

36. Arch_Fiend (Posts: 1940; Member since: 03 Oct 2015)


Yep And Whatever Flagship They Release This Year Is Bound To Be Good.

posted on 09 Jan 2016, 06:16 1

29. MOTOREZOID (Posts: 12; Member since: 21 Jul 2015)


Google is a traitor to the states!

posted on 09 Jan 2016, 06:18 1

30. MOTOREZOID (Posts: 12; Member since: 21 Jul 2015)


Google is a traitor to the states!

posted on 09 Jan 2016, 08:06

31. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


Are you kidding? Google is a HERO to the States!
Because Google sold Motorola doesn't mean it's a traitor.
That's business

posted on 09 Jan 2016, 11:47

37. bur60 (Posts: 821; Member since: 07 Jul 2014)


The s6 has this problem horizontally (fortunatly they had a quick fix)

posted on 09 Jan 2016, 16:17

41. JunitoNH (Posts: 1586; Member since: 15 Feb 2012)


Have to agree with you, they have turned to real ships. Two reasons why I still bother with Moto, cheap devices (they make good back-up) and radios, still some of the best. However, the software every, here and there rebooting device, and the usual nonsense, unfortunately____stopped working blah blah

posted on 08 Jan 2016, 23:33 2

8. ullokey (Posts: 37; Member since: 28 Jul 2015)


Motorola is soon going to be dead!!. Similiarly PA too, if this habit of having more ads than content continues.

posted on 09 Jan 2016, 00:51

17. combatmedic870 (Posts: 548; Member since: 02 Sep 2015)


Yep, I usually have to wait 20 second just for the website to load up to make a comment another 15 seconds.

posted on 09 Jan 2016, 00:17

10. TrevorB1 (Posts: 64; Member since: 30 Dec 2015)


You know, I didn't even know Motorola was still making Droids. :P

posted on 09 Jan 2016, 00:46

16. Arch_Fiend (Posts: 1940; Member since: 03 Oct 2015)


IKR!!

posted on 09 Jan 2016, 02:00

22. Mxyzptlk (Posts: 10595; Member since: 21 Apr 2012)


That's because they lost a lof of relevancy in the past few years.

posted on 09 Jan 2016, 03:40 1

24. RebelwithoutaClue (Posts: 2640; Member since: 05 Apr 2013)


These are not the droids you are looking for ;)

posted on 09 Jan 2016, 04:22

26. AlikMalix (Posts: 4849; Member since: 16 Jul 2014)


The Borg are scanning you... Resistance is futile.

posted on 09 Jan 2016, 06:13 1

27. MOTOREZOID (Posts: 12; Member since: 21 Jul 2015)


Now slowly we are seeing the results of " Lenovation " of Motorola!

posted on 09 Jan 2016, 08:10 1

32. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


Motorola now belongs to Lenovo.
There's nothing you can do about that. So, get over it and move on!

posted on 09 Jan 2016, 16:39

43. SenorThrottles (Posts: 220; Member since: 23 Dec 2015)


Are you honestly trying to blame this on Lenovo...

posted on 09 Jan 2016, 08:17

33. sherman0422 (Posts: 3; Member since: 03 Apr 2015)


PA! your opinion on Certified Like New devices is way off key. You can throw a fit all you want but a certified like new device in most instances is better then a new out of the box device. Because a Certified Like New device is better inspected and tested.
The green line issue is however a defect in the product and Motorola(Lenovo) made a bad decision to design and launch such a poor screen build just to claim "shatter proof" status.

posted on 10 Jan 2016, 06:35

45. verizonalways1515 (Posts: 17; Member since: 07 Sep 2013)


I don't get it either. Regardless Verizons manufacturer warranty process as stated in terms and conditions, only provides a like new device if it's out of its original return period. The author can tell customers to complain all they want but it's not going to make Verizon honor what PA wants.

posted on 09 Jan 2016, 17:59

44. theo14461 (Posts: 321; Member since: 08 Oct 2009)


"Verizon rep treated a customer like a criminal " I'm not surprised. They'll do anything for a buck.

posted on 10 Jan 2016, 11:33

47. BluTango (Posts: 2; Member since: 25 Jun 2012)


One line turned into a dozen, wish I could post pics. Motorola replaced it with little resistance. If you see the line, act on it. It's only going to get worse.

posted on 10 Jan 2016, 13:37

48. Orion78 (Posts: 77; Member since: 27 Mar 2014)


Smh moto.

posted on 10 Jan 2016, 16:33

49. smartypans (Posts: 1; Member since: 10 Jan 2016)


I work for Verizon and used to be the head of a repair company and i have had 2 customers come in since it's release. Both were frequent customers who baby their phones and never dropped them. I'm sure its quality control.......

posted on 14 Apr 2016, 00:00

57. Turbo2 (Posts: 1; Member since: 13 Apr 2016)


I bought Turbo 2 around October 30, 2015, and started getting the green line around April 10, 2016. I called Verizon and they sent me a refurbished phone. I called them again and told them this is outrageous. They said I need to talk to Motorola. Does anyone have any suggestions on how I should proceed with Motorola? I'm dreading the runaround.

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